1. INSURANCECOLLECTIONEXECUTIVES Annual Conference – 2008 San Diego, California

2. President’s Welcome Tom Yodzis Director of Collections CNA Insurance Companies

3. Logistics Ken Godfrey Executive Director Insurance Collection Executives

4. Antitrust Policy Statement David Rose, Attorney Wright, Robinson, Osthimer & Tatum

5. Organizational Highlights 2007 - 2008 Tom Yodzis ICE Conference October, 2008

6. ICE Board Members Tom Yodzis President Pat Archambault Vice President Chair, Education Committee Jim Mennen Treasurer Sharyn Milsky Secretary Tony MaltaChair, Benchmarking Committee Bill Haddock Michael Kronander Peter Veiga

7. ICE Key Contributors Ken GodfreyExecutive Director Gary Woodring Mr. All Star ICE Member David RoseICE Attorney

8. ICE Growth Member Companies

9. ICE Growth 2008 New Members  All Risk - First Broker Member!  American Family  Burlington  Preferred Employers Insurance Company  Zenith

10. Conference Attendance

11. 2008 ICE Accomplishments ICE Board of Directors Development  Elected Pat Archambault Vice President  New Board members elected - Bill Haddock, Michael Kronander, and Peter Veiga Education of our membership  ICE Certification and Associate Programs continue growing  13 received certification status in ‘08  24 since inception in 2007  1 person attained Associate Designation  Conducted our second webinar – “World Class Service in a Changing World” - over 250 participants from 22 carriers  Published the Spring edition of the ICE education newsletter  Four regional ICE certification classes scheduled

12. 2008 ICE Accomplishments  Improved the financial stability of ICE  Trademarked ICE Name & Logo  Developed ICE Database with online conference registration  2009 & 2010 Conference Planning Underway  Published two Benchmarking Surveys  The best insurance billing and collections network around!

13. 2008 ICE Accomplishments  Improved ICE Forum site on www.theicesite.com www.theicesite.com  Expanded name recognition in our industry  Involved 21 members on ICE committees  Assumed lead role in ACORD working group for Account Current Standards  Reduced the cost of ICE membership  Kept conference fees level for 3 years  Researched an industry rate for credit card fees

14. ICE Future  Continue reductions in membership fees  Expand on industry initiatives (credit cards, account current standards)  Increase training opportunities including regional certification classes  Grow membership  Increase membership participation  Continue to improve conference experience

15. ICE Future What do you want ICE to do for you? Two Options:  Let us know  Get involved

16. INSURANCECOLLECTIONEXECUTIVES Annual Conference – 2008 San Diego, California