1. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Chapter Six Understanding Information and e-Business 6 | 1 PRIDE HUGHES KAPOOR INTRODUCTION TO BUSINESS ELEVENTH EDITION

2. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Learning Objectives 1. Examine how information can reduce risk when making a decision 2. Discuss management’s information requirements. 3. Outline the five functions of an information system 4. Describe how computers and technology help improve productivity in decision making, communications, sales, and recruiting and training 5. Analyze how computers and technology change the way information is acquired, organized, and used 6. Explain the meaning of e-business 7. Describe the fundamental models of e-business 8. Explore the factors that will affect the future of e- business 6 | 2

3. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Information and Risk  Be prepared to discuss the relationship between the availability and quality of Information and Risk Can having the right information reduce the riskiness of business decisions?  What are information rules? What is the role of information rules in business? Are information rules static or dynamic? 6 | 3

4. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Can Information Reduce Risk When Making a Decision?  Define Data Information Database Knowledge management (KM) Management Information System (MIS) -What is the purpose of MIS? -MIS interacts with which functional areas of a business? Information Technology Officer 6 | 4

5. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. What is a Management Information System?  What are a Firm’s Information Requirements?  How does the Size and Complexity of the System vary between different firms?  What are the Five Management Information System Functions? 1.Collects data 2.Stores data 3.Updates data 4.Processes data into information 5.Presents information to users 6 | 5

6. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. How Do Employees Use Management Information Systems?  Know the different sources for Collecting Data Internal Sources External Sources  Know the different cautions about data collection outlined in the textbook  Know how employees use a MIS Storing Data Updating Data Processing Data Presenting Information Verbal Information -Visual Displays -Tabular Displays 6 | 6

7. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Improving Productivity with the Help of Computers and Technology  Be prepared to discuss areas where computers and technology are able to improve productivity  List and explain the importance of the three applications that can help to improve and speed the decision-making process in an organization Decision Support System (DSS) Executive Information System (EIS) Expert System  How can technology help Improve organizational communication Assist the sales force Train employees Recruit employees 6 | 7

8. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Computers, Technology and New Ways of Working  Be familiar with the terms Telecommuting Virtual Offices Technology  What are the benefits and challenges of these new ways of working?  What is Business Applications Software? What functions does it feature? How can it help businesses improve productivity? 6 | 8

9. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Improving Productivity with the Help of Computers and Technology (cont’d)  What is the importance of conducting Computer Backups and preparing for Disaster Recovery?  Be familiar with the steps required for proper computer backups Schedule data and information backups Backup the computer system needed to access data Keep backups offsite Test backup systems May be performed by employees or outside vendors 6 | 9

10. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Using Computers and the Internet to Obtain Information  Define Information Society Internet World Wide Web (the Web) Broadband Technology Network Wide-Area Network (WAN) Local-Area Network (LAN) 6 | 10

11. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Using Computers and the Internet to Obtain Information (cont’d)  Know why it is important that computers and software be standardized  Accessing the Internet What do URL and HTTP stand for? What are important considerations and tips when creating a website for a firm? 6 | 11

12. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. E-Business  Define E-Business  Be prepared to discuss how to organize e- business resources What role does Outsourcing play? How should a firm combine e-business resources in order to best utilize them?  Be prepared to discuss what customer needs have been created by the Internet How can e-business satisfy customer needs, both new and old?  How do firms make e-business profitable? 6 | 12

13. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Fundamental Models of e-Business  Define and explain Business Model Business-to-Business (B2B) Model Business-to-Consumer (B2C) Model  Discuss how a firm plans for a new Internet business or builds an online presence for an existing business  Be able to list business models that perform specialized e-business activities 6 | 13

14. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. The Future of Computer Technology, the Internet, and e-Business  Be prepared to discuss the following topics  Internet Growth Potential Opportunity Social networking sites  Ethical and Legal Concerns Ethics and Social Responsibility Internet Crime  Future Challenges for Computer Technology and E-Business Green IT Internal Factors External Factors 6 | 14

15. © 2012 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. Future Challenges for Computer Technology and E-Business  Define Green IT  What are the Internal and External Forces that can affect an E-Business? 6 | 15