1. 2/22/2010 1

2. Project Identification

3.  Luke Newmann  Beverly Medina  Anthony Lindie  Petranella La Fleur  Project Name :PETCare  Slogan : Give us the opportunity to take care of your best friend 2/22/2010 3

4.  Founded in May 2007.  Paper Based – Customer records, Pet records and progress reports, etc.  PETCare is a place where owners can leave their pets in an environment where they can play and interact with other pets under direct supervision. Our goal is to provide care and personalized attention to all our guests while giving parents the much needed peace of mind while away from their pets.  We love our pets as much as you. 2/22/2010 4

5.  Clients: Working Individuals, people that are frequently out of town, full time students  Pets welcomed: Dogs  Services offered include: day care, boarding, pickup and drop off, grooming and pet sitting 2/22/2010 5

6.  Convert paper based system to computerized one, be able to pull up customers faster, thus eliminating the queuing of lines.  Generate progress reports for pet parents  Track customer – Allowing for targeted marketing and customer trend analysis  Intangible Value – The system is expected to increase customer satisfaction, resulting in higher sales.  Tangible – Less overhead and quicker turnaround (check in/out) 2/22/2010 6

7.  Better efficiency – faster check-in and check-outs  Wait time vastly reduced  Ability to grow and expand to the online market  Going green. Buy less paper etc.  Ability to market from word of mouth  Provide valuable reports such as customer usage etc, which can be used by management to tailor services based on the needs of its customers. 2/22/2010 7

8.  Online check in/out of pets  Online record database  Online retrieval of pet progress report (New Innovation)  Immunization records stored (Important to know if the pet is overdue, they are not allowed in the facilities). Previous paper system was unreliable and not up to date.  Online 24/7 thus allowing for increased marketing audience 2/22/2010 8

9.  Not everyone will be on board with the computerized interface  Staff training – Staff training will be done out of business hours.  Storage of customer data – Storage Server to house customer data  Security – Current and Patched software  Cost – Limited funds available, need to explore open source options on software and possible acquisition of used system hardware, or outsourcing of data hosting  Maintenance – Maintenance fee paid to developer for support 2/22/2010 9

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