1. E-Mail Good Practice Mark Brett Socitm Performance Management Group

2. HR Policies e-mail is here to stay You may not think e-mail is a business critical application, try working without it! No policy no control Only the end of the beginning

3. You must embed policies Employment contracts Job descriptions Induction training A lot of damage can be caused by e-mail

4. Playing catch up Training days Team briefings Appraisals Ensure EVERYONE knows otherwise you will not be able to enforce disciplineries.

5. Not just about e-mail……… Instant messaging Skype IP telephony

6. Brave new world Wireless network Smart phones Blackberries Google mail Desktop searching software

7. New threats - Outbound threats The threat from within Directory harvesting Encrypted connections – undetectable What’s leaving your organisation by e-mail?

8. Plan for resilience Messaging is critical to recovery Will you still have dial tone? How will you cope Plan – rehearse – review - revise

9. Sources of help and support Cabinet office Information Assurance framework. WARPs Socitm

10. Questions? Mark.brett@socitm.gov.uk