1. What is Next-Generation Disaster Recovery and Service Availability? Why do We Need it? Dan Smith Senior Manager, Solution Consulting and Engineering, GTSI

2. Why Focus on Disaster Recovery? Continued Threat of Disasters Environmental (Floods, Fires, Power) System failure (Hardware, Software) Man-made Accidental (user error) Deliberate (hacker, disgruntled employee) Increased Enterprise Reliance on IT Automated business processes Technology-based communications Increased user expectations Shorter inter-organizational SLAs S.F. officials locked out of computer network July 15, 2008, San Francisco Chronicle Midwest flooding could push prices of food higher June 11, 2008, USA Today Cost of fire damage to crest $2 billion, institute estimates October 30, 2007, San Diego Union Tribune

3. The Disaster Recovery Planning Lifecycle Must be viewed as a continual process  Ensure training levels are sufficient  Perform rigorous full- scale exercise of the plan  Iteratively integrate feedback from the business AnalysisDevelopment Solution Implementation Awareness & Training Exercise & Maintenance Continual Improvement

4. Today’s Disaster Recovery Solution DR Planning Focused on recovery Focused on data protection High dependencies on unpredictable assets Based on documentation and manual processes Service Availability Planning Focused on continuous availability Focused on data utilization High dependencies on predictable assets Based on live configurations and process automation

5. Looking Forward into Continuous Service Availability Assess DR/COOP at the IT service catalog layer What services are you offering, and how do your customers use those services? How can those services be made to sustain and exceed SLAs? Build appropriate resiliency into the infrastructure Make the infrastructure “location independent” to offset environmental threats Implement automated responses to threats to replace manual recovery tasks Build logic and intelligence into applications Ensure the application self-optimizes availability to best serve its users Integrate security to support multiple locations and user access methods without service interruption Build redundancy and availability into data Ensure the right data is available at the right time for the right users Map application and data dependencies for consistent and predictable availability