2. To begin click your left mouse button or the ‘enter’ key and the presentation will play automatically (it takes approximately 4 minutes.) To advance through the slides faster, use the down arrow key or the left mouse button. *This presentation also contains sound. For full affect you must have a sound card and speakers/headphones. Jason D. Grooms Jason D. Grooms 614 Linden St.  Clermont, FL 34711  (863) 514-4642  jasondgrooms@gmail.comjasondgrooms@gmail.com This PowerPoint show is the professional presentation of an executive who can take the performance of your company to new levels.

3. Executive Resume Presentation “The workforce performance of an organization and its individuals is not only key to today’s financial results, but imperative to the long term health of any company.” -J. D. Grooms Jason D. Grooms Jason D. Grooms 614 Linden St.  Clermont, FL 34711  (863) 514-4642  jasondgrooms@gmail.comjasondgrooms@gmail.com

4. Why should you hire me to develop your organization’s performance, training and quality efforts? Four simple words: The cornerstones of everything I do and the core of what I will drive for you. Jason D. Grooms Jason D. Grooms 614 Linden St.  Clermont, FL 34711  (863) 514-4642  jasondgrooms@gmail.comjasondgrooms@gmail.com

5. “Jason brought a level of professionalism and expertise to the company we did not have prior to his arrival and developed the same throughout his entire team.” - M. Tripp, EVP Contact Center Operations, Connextions, Inc. Leadership Jason D. Grooms Jason D. Grooms 614 Linden St.  Clermont, FL 34711  (863) 514-4642  jasondgrooms@gmail.comjasondgrooms@gmail.com

6. Decreased training attrition from an average of 26% to less than 8% in under a year saving an estimated $1.15M annually. Increased new hire show rate for major call center from 73% to 90% through root cause analysis. Instructional system design of over 3 dozen modules, manuals, system guides, facilitator guides, and self paced training courses. Over 10,000 hours of classroom facilitation and training time (approximately 3,500 people personally trained) Highlighted Accomplishments Jason D. Grooms Jason D. Grooms 614 Linden St.  Clermont, FL 34711  (863) 514-4642  jasondgrooms@gmail.comjasondgrooms@gmail.com

7. “[Jason’s] command of adult learning theory, quality process improvement and leadership development is exemplary…” - M. Tripp, EVP Contact Center Operations, Connextions, Inc. Creativity Jason D. Grooms Jason D. Grooms 614 Linden St.  Clermont, FL 34711  (863) 514-4642  jasondgrooms@gmail.comjasondgrooms@gmail.com

8. Independent Consultant Training and Performance Consultant CONNEXTIONS, Inc. Training and Quality Manager CBIZ Benefits and Insurance Training and Employee Development Director The Disney Company Training Coordinator/Developer Career History (1996-2008) Jason D. Grooms Jason D. Grooms 614 Linden St.  Clermont, FL 34711  (863) 514-4642  jasondgrooms@gmail.comjasondgrooms@gmail.com

9. “Jason is one of those unique individuals who can effectively translate his [training and quality] material to the level of the participants in the group, whether they be top management or front line employees.” -R. Sjolseth, President Organizational Transformations Vision Jason D. Grooms Jason D. Grooms 614 Linden St.  Clermont, FL 34711  (863) 514-4642  jasondgrooms@gmail.comjasondgrooms@gmail.com

10. Led the training, development and quality efforts of a ramp up of over 300 new call center employees in 3 months for a major pharmaceutical company. Opened a new 400+ employee call center with 6 week new hire training and floor coaching period. Employees were the highest rated employees in sales, customer services, and call time metrics as recognized by the call center director. In first 6 months as the leader of an established HR and Training consulting team, increased the growth of the largest client book of business by 60%, client engagement level by 40% and decreased client loss by 70%. Career Highlights Jason D. Grooms Jason D. Grooms 614 Linden St.  Clermont, FL 34711  (863) 514-4642  jasondgrooms@gmail.comjasondgrooms@gmail.com

11. Appointed as first ever manager level employee to join an executive innovation team for a national call center outsourcing company for my training and quality expertise and results. Created first ever internal “College of Insurance” program for call center employees to train and become internal, licensed insurance agents, saving the company hundreds of thousands of dollars in recruiting costs and salary gap. Program was recognized by both 1-to-1 and CRM magazines Recognized as leading factor for winning a fortune 50 call center client with my development and presentation of training plan. Career Highlights Jason D. Grooms Jason D. Grooms 614 Linden St.  Clermont, FL 34711  (863) 514-4642  jasondgrooms@gmail.comjasondgrooms@gmail.com

12. Creativity and Vision in Design Jason D. Grooms Jason D. Grooms 614 Linden St.  Clermont, FL 34711  (863) 514-4642  jasondgrooms@gmail.comjasondgrooms@gmail.com

13. Published articles: Creative Training Techniques magazine HR News and Views International magazine Alliance TAC E-zine Author of: Mission Teamwork - Team Workshop Trainer’s Path - copyrighted Train-the-Trainer program Developing Your Bench – Article series on leadership development Human Performance Pillars - Book on performance processes (pending publication) Interviewed and featured as industry expert in: CRM Magazine 1-to-1 Magazine Nationally Recognized Professional Jason D. Grooms Jason D. Grooms 614 Linden St.  Clermont, FL 34711  (863) 514-4642  jasondgrooms@gmail.comjasondgrooms@gmail.com

14. Results Jason D. Grooms Jason D. Grooms 614 Linden St.  Clermont, FL 34711  (863) 514-4642  jasondgrooms@gmail.comjasondgrooms@gmail.com “Jason has the ability to teach to all levels of an organization (entry level to executive, hourly to salary), with a very direct, results orientated style.” - D. Phillips, CFO, Vision Business Products, Inc.

15. Capella University M.Ed. in Training and Performance Improvement (In Progress) University of West Florida B.A. in Anthropology/Human Behavior Achieve-Global Certified Leadership Facilitator Disney University Disney Certified Trainer State of Florida Licensed Insurance Agent Education and Certifications Jason D. Grooms Jason D. Grooms 614 Linden St.  Clermont, FL 34711  (863) 514-4642  jasondgrooms@gmail.comjasondgrooms@gmail.com

16. Results Jason D. Grooms Jason D. Grooms 614 Linden St.  Clermont, FL 34711  (863) 514-4642  jasondgrooms@gmail.comjasondgrooms@gmail.com “I have had the pleasure of holding senior management positions in the Contact/Call Center marketplace for ten years. In that time I have been challenged with training issues that range from process and procedural to complex leadership development. During his contract period, Jason’s classes’ consistently outperformed (others) both in product knowledge and call center performance metrics.” - Kevin Wing, Regional Director, Adelphia Communications

17. Isn ’ t this who you want as the thought leader and visionary of your performance and training? Jason D. Grooms Jason D. Grooms 614 Linden St.  Clermont, FL 34711  (863) 514-4642  jasondgrooms@gmail.comjasondgrooms@gmail.com

18. Ready to take your company to the next level. Jason Grooms Jason D. Grooms Jason D. Grooms 614 Linden St.  Clermont, FL 34711  (863) 514-4642  jasondgrooms@gmail.comjasondgrooms@gmail.com

19. Thank you for your time and professional courtesy in reviewing this material. For further information or to schedule a personal interview, please contact Jason Grooms at (863) 514-4642 or jasondgrooms@gmail.com To exit this presentation press the “Esc” key Jason D. Grooms Jason D. Grooms 614 Linden St.  Clermont, FL 34711  (863) 514-4642  jasondgrooms@gmail.comjasondgrooms@gmail.com *This presentation was created by Jason Grooms.

20. To exit this presentation press the “Esc” key Jason D. Grooms Jason D. Grooms 614 Linden St.  Clermont, FL 34711  (863) 514-4642  jasondgrooms@gmail.comjasondgrooms@gmail.com Thank you for your time and professional courtesy in reviewing this material. For further information or to schedule a personal interview, please contact Jason Grooms at (863) 514-4642 or jasondgrooms@gmail.com