1. Table of Contents Introduction Leadership vs. Management and Path Goal Theory Leadership Followership Management

2. Introduction Leadership vs. Management and Path Goal Theory Leadership Followership Management

3. Management vs. Leadership Management Process: (1) planning and budgeting, (2) organizing and staffing, (3) controlling and problem solving. Leadership process involves: (1) setting a direction for the organization (2) aligning people with that direction through communication (3) motivation.

4. Path Goal Theory Internal Leadership Styles:  Directive style  Supportive style  Participative style  Achievement-orientated style

5. Following Leadership Styles Autocratic style Democratic style Laissez-faire style

6. Training & Development Three questions must be answered with regard to training and development:  How should the company go about determining specific training needs for its work force?  How should the company select the appropriate training methods to implement?  How should the company evaluate the training and development program?

7. Determining training needs will be accomplished by conducting a thorough needs assessment in order to identify:  Performance deficiencies  Employee deficiencies  Management deficiencies  Supervisor deficiencies  Major customer complaints

8. Training methods the following methods are most effective:  E-learning  Classroom lecture  On-the-job training  Video DVDs

9. In order to select the best and most appropriate method, the following factors will be considered:  Number of employees to be trained  Cost of training  Objectives of training

10. Training objectives is also a crucial component of training needs program, and the following questions should be addressed: 1)Will training impart information or knowledge to trainees 2)Is the objective to develop analytical and problem- solving skills 3) Is the objective to learn a process or to change employee behavior.

11. Final phase of the training program will address the evaluation process of the training program: Trainee reactions – How satisfied were training participants Actual learning – How much employees actually improved their knowledge or skills Employee behavior – How much employees actually changed their behavior on the job Training results – How much training improved job performance

12. Stress In The Work Place Stress from the workplace affects your mental state at home or at work by two leading mental states affected: Anger and Depression A bad economy can bring a huge volume of stress energy. How to counter act:  Job enjoyment  production  positive atmosphere.  Rewards and incentives