1. The Human Resource Challenge Hema Ravichandar

2. Analyst Meet 2001, August 6, 2001Infosys Technologies Ltd., © 2001 Infoscion Management Process D e p l o y 3 D e v e l o p 4 A s s e s s 5 R e w a r d, M o t i v a t e & R e c o g n i z e 6 Analyze Learn & Improve Professionally Competent, Happy and Prosperous Best In Class Infoscions Attract & Recruit 1 E n a b l e 2

3. Analyst Meet 2001, August 6, 2001Infosys Technologies Ltd., © 2001 The HR Challenges…… »To recruit, enable, empower and retain the best and the brightest –Create a readily deployable talent pool –Competency Based Role Enabling –Sustain Employee Motivation –Address Compensation Challenges »Enable IT in HR & improve processes to enhance productivity

4. Analyst Meet 2001, August 6, 2001Infosys Technologies Ltd., © 2001 Deployable talent pool –Focused and need-based lateral hiring –Continue hiring from select campuses – “Day 1” status –Phased joining of campus recruits Deployable talent pool Sustain Employee Motivation Competency Based Role Enabling Compensation Challenges IT in HR & Processes HR Challenges

5. Analyst Meet 2001, August 6, 2001Infosys Technologies Ltd., © 2001 Competency Based Role Enabling Identification of Streams, roles and competencies High potential employees Design and deployment of Training, Mentoring and Appraisal mechanisms Integrated Continuous Education Sustain Employee Motivation Competency Based Role Enabling Compensation Challenges IT in HR & Processes HR Challenges Deployable talent pool

6. Analyst Meet 2001, August 6, 2001Infosys Technologies Ltd., © 2001 Software Engr Programmer Analyst Resident Project Coordinator Project Manager Grp Proj Mngr Prod Dev Mngr Delivery Mngr Resident Project Manager Account Mngr Business Support Mngr Technical Specialist Technical Architect Sr. Technical Architect Principal Architect Program Manager Senior Program Manager Business Analyst Associate Consultant Sr. Consultant Principal Consultant Sr. Principal Consultant Streams & Roles Project Management Project Management Customer Interface Customer Interface Program Management Program Management Technical Domain Consulting Domain Consulting

7. Analyst Meet 2001, August 6, 2001Infosys Technologies Ltd., © 2001 Behavioral Competency Framework Illustrative - (Project Management) Behavioral Competencies Behavioral Competency Framework Illustrative - (Project Management) Behavioral Competencies

8. Analyst Meet 2001, August 6, 2001Infosys Technologies Ltd., © 2001 Technical Competency Framework Illustrative - (Project Management) Technical Competencies Technical Competency Framework Illustrative - (Project Management) Technical Competencies

9. Analyst Meet 2001, August 6, 2001Infosys Technologies Ltd., © 2001 Integrated Continuous Education @ Infosys Technical Training Quality Process Training Personal Effectiveness & MDP Infosys Leadership Systems Infosys Leadership System Infosys Vision & Values People Work Business Teamwork Personal Effectiveness Developing Leaders Creating Positive Work Environment Organisational Savvy Customer Partnering Driving Change Performance Focus Technology Entry Level Generic & Stream Spcific - Infosys Quality System Software Engineer Configuration Management Defect Prevention Introduction to CMM Prog. Analyst Group Review Defect Prevention Internal Auditor’s Training Program Manager Implementing CMM Statistical Process Control Quality Process Training Infosys Finishing School Infosys Finishing School Personal Effectiveness & Managerial Training Milestones C-Enabling Continued Executive Education Continued Executive Education 160 Middle Level Prgms 8 Days/ Annum Technical Training Planned Courses On Request Courses E- Learning Classroom Training 14.5 weeks of integrated training

10. Analyst Meet 2001, August 6, 2001Infosys Technologies Ltd., © 2001 Sustaining Employee Motivation Constant Communication Enabling HR capabilities in line Reinforce the vibrant Infosys culture Institutionalizing Innovation & Creativity –Knowledge Management Monitoring and actioning the Employee Satisfaction ESAT Participation Trends Deployable talent pool Sustain Employee Motivation Compensation Challenges IT in HR & Processes HR Challenges Competency Based Role Enabling

11. Analyst Meet 2001, August 6, 2001Infosys Technologies Ltd., © 2001 Communication Interventions –MD’s email- happenings –Bulletin Boards –Head’s Message – Live Chats – Town Halls/Open Houses – Brown Bag Lunch – Practice Heads’ Meets – PL Meets

12. Analyst Meet 2001, August 6, 2001Infosys Technologies Ltd., © 2001 E-SAT Participation Trends 199819992000 Eligible226235016445 Responses60118954575 Responses 27%54%71% Action Items - Corporate DC/Dept Dissemination Sporadic PLs All

13. Analyst Meet 2001, August 6, 2001Infosys Technologies Ltd., © 2001 Compensation Challenges Deployable talent pool Sustain Employee Motivation CompensationChallenges IT in HR & Processes HR Challenges » Competitive Compensation »Performance Linked Pay »Company performance incentive »Individual performance » Asset Creation Opportunities »Address the lifestyle of the employee »Continue to be attractive » Wealth Creation Opportunities »Attractiveness »Stability »Long term »Part of the whole Competency Based Role Enabling

14. Analyst Meet 2001, August 6, 2001Infosys Technologies Ltd., © 2001 IT in HR & Processes Deployable talent pool Sustain Employee Motivation Compensation Challenges IT in HR & Processes HR Challenges »Increased HR Productivity » System Enabled HR Services » Process Orientation » Malcolm Baldrige Framework » SIX Sigma CFPM Competency Based Role Enabling

15. Analyst Meet 2001, August 6, 2001Infosys Technologies Ltd., © 2001 »Declared No.1 in the Best Employer Survey of Business Today in association with Hewitt Associates »"Best Employer" in the Indian Software Industry - Dataquest - NFO-MBL India »Best Organization award by HRD Network External Accolades

16. Analyst Meet 2001, August 6, 2001Infosys Technologies Ltd., © 2001 Infosys Value Adds Financial Value Add Learning Value Add Emotional Value Add

17. Thank You