1. Emergency Services Interoperability How technology supports Chris HunterSenior Manager, Bell Security and Public Safety Lieutenant Ottawa Fire Services Chris.Hunter@bell.ca mobile: 613-270-5666

2. Page 2 | BUSINESS CONFIDENTIAL Objectives What is Interoperability How does Technology support Overview of Bell Security and Public Safety Group Technology Components

3. Page 3 | BUSINESS CONFIDENTIAL In Canada…  BC wildfires/Vancouver Stanley Cup Riots  Prairie/Quebec floods  Eastern Canada Ice Storm  Concordia/Dawson College Shootings  Swissair 111 crash near Peggy's Cove Across the country, during emergencies, disasters and day to day events, the agencies and jurisdictions that need to interact with each other often can’t

4. Page 4 | BUSINESS CONFIDENTIAL Large Scale Incident Roads Dept CANUTEC

5. Page 5 | BUSINESS CONFIDENTIAL What Is Interoperability? “Interoperability” refers to the ability of public safety personnel to communicate and share relevant information with staff from other agencies, on demand and in real time.

6. Page 6 | BUSINESS CONFIDENTIAL Improved Emergency Response A study commissioned by Industry Canada revealed that: “the inability of our public safety officials to readily communicate with one another while on-the- scene during emergencies or disaster situations threatens the lives of all those people who respond to such life threatening events as well as the lives of the public in general. 1 ” 1 Public Safety Radiocommunications Project, Final Report, Prepared by RBP Associates and L’ABBE Consulting Services under contract with Industry Canada, March 2003

7. Page 7 | BUSINESS CONFIDENTIAL Benefits of Interoperability Emergency response interoperability improves public and responder safety; improves the efficiency of response; provides costs savings through efficiencies; and allows a coordinated approach to day-to-day operations through to large-scale disaster response.

8. Page 8 | BUSINESS CONFIDENTIAL How does Technology support Technology is a critical tool for improving interoperability, Successful implementation must be supported by strong governance, collaboration and training Technologies must be scalable to support day-to-day incidents and scalable for large disasters. Security and authentication challenges must be considered in all implementation decisions.

9. Page 9 | BUSINESS CONFIDENTIAL Bell Advantages Bell is Canada’s leading provider of information and communications technology (ICT) solutions. With strong business communications expertise and networks that are unrivalled in the industry, Bell designs, builds and operates the critical infrastructures that power many of the largest networked organizations in Canada and around the globe. With the unmatched expertise that comes from over a century of industry-leading innovation, Bell offers a comprehensive portfolio of reliable and secure products and services covering: Cloud computing Data centre solutions, including managed hosting, virtual data centre and co-location Unified communications Network (voice, data, wireless, video) Security - Secure Data Exchange - Systems Integration Professional services covering all the client’s ICT needs Managed services

10. Page 10 | BUSINESS CONFIDENTIAL Bell Public Safety Group Formerly Bell Aliant/xwave, acquired by Bell Canada in 2011 Over 23 years experience delivering public safety solutions to law enforcement, fire and EMS Customers located across North America

11. Page 11 | BUSINESS CONFIDENTIAL Technology - Computer Aided Dispatch (CAD) Computer-Aided Dispatch Multi-service and multi-jurisdictional Robust incident and unit/station handling Tightly integrated mapping with AVL Real-time resource tracking Multi Service, Multi Agency Data sharing between agencies - greater situational awareness Fosters the sharing of information through “Technology” Enables the “people” aspect of the issue move forward Increased Public, Member Safety Data exchange National Information Exchange Model (NIEM) is a community-driven, government-wide, standards-based approach to exchanging information, through a seamless, interoperable model for data exchange that solves a range of information-sharing challenges across a variety of government agencies.

12. Page 12 | BUSINESS CONFIDENTIAL Benchmarks, Floor Plans and Aerial Photos

13. Page 13 | BUSINESS CONFIDENTIAL Alarm System Integration 13 Handle alarms, incidents, and units from one system. CAD takes the raw data from the alarm panels and displays it in an operator- friendly manner. Handles incoming alarms by alerting the operator Creates a high priority notification, or Creates an incident, as defined by the fire department Resolves alarm panel signal to: Building identifier Alarm type – fire, trouble, sprinkler, etc Auto-fills information about the alarm and it’s location Response area Alarm type and level Records time and details of alarm

14. Page 14 | BUSINESS CONFIDENTIAL Interoperability Technology Mobile Applications Virtualization / User Management Services (UMS) P25 Radio integration for location tracking (AVL) PRIVATE RADIO over CELLULAR Hosting at Bell Data Centers

15. Page 15 | BUSINESS CONFIDENTIAL Technology - Mobile Applications (ROADS/SAMM) Receive detailed dispatch and alert information One button status change providing instant accountability records Tightly integrated mapping with AVL Remote Office and Dispatch System In-vehicle mobile application Encrypted wireless transactions Handheld mobile application OnPatrol / OnRescue

16. Page 16 | BUSINESS CONFIDENTIAL User Management Services (UMS) UMS – a security framework that enables a unified experience through the convergence of identity management, virtualization, cloud and mobility. Allow First Responders to receive incident and dispatch information on their personal devices Allow First Responders to respond via personal device Allow streaming video of incident to be sent immediately to First Responders, management, communication center, etc.

17. Page 17 | BUSINESS CONFIDENTIAL UMS: enabled RCMP Services “SAMM for the mobile office (BYOD)”

18. Page 18 | BUSINESS CONFIDENTIAL P25 Radio integration for location tracking (AVL) P25 supports both voice and data digital communications. P25 offers both clear and encrypted voice and data communication offering a wide array of features and functionality. P25 Radio integration for location tracking (AVL) P25 Radio status / benchmark integration P25 Radio integration secure messaging

19. Page 19 | BUSINESS CONFIDENTIAL PRIVATE RADIO over CELLULAR Bell Mobility has introduced an exclusive feature for smart phones called Private Radio Over Cellular (“PROC”). The PROC service is a feature available to organizations that operate their own private two way radio network and desire the ability for their users to have access to channels or talk groups from that system on their smart phone. The connection between the gateway and your network is secured, eligible users download a thin client “radio” application to their smart phone. Once ready, registration and authentication of the user is authorized on the PROC gateway, but only for those radio resources you stipulate.

20. Page 20 | BUSINESS CONFIDENTIAL Hosting at Bell Data Centers

21. Page 21 | BUSINESS CONFIDENTIAL How can the integration of social media benefit your job as a first responder? An important question that must be addressed as the public adopts social media as their primary source of information and as their go-to method to connect with others. The 2012 “Social Media in Emergencies” survey by the Canadian Red Cross showed that a significant number of Canadians expects emergency response agencies to answer requests and calls for help posted on social media sites. While most first responders are hesitant to officially accept calls for help on social media, emergency managers in Canada are starting to embrace it for a range of preparedness, response and recovery tasks. These include sharing risk and preparedness information with the public, co-ordinating volunteer efforts, managing response resources, and tapping the public’s knowledge for better situational awareness before, during and after an emergency.Social Media in Emergencies” survey Canadian Red Cross What’s Next

22. Page 22 | BUSINESS CONFIDENTIAL Thank you