1. Zeenat Jabbar 5-1 Workforce Planning

2. Learning Objectives (1) When you finish studying this chapter, you should be able to: 1.Explain each of the steps in the ADDIE training process. 2.Discuss at least two techniques used for assessing training needs. 5-2

3. Learning Objectives (2) 3.Explain the pros and cons of at least five training techniques. 4.Explain what management development is and why it is important. 5.Describe the main management development techniques. 5-3

4. Orienting Employees Basic information – Socialization – Culture Types of programs Purposes Technology 5-4

5. The Training Process 5-5

6. The Training Process Alignment Training and performance ADDIE five-step process – Analyze – Design – Develop – Implement – Evaluate 5-6

7. Step 1: Analyzing Identifying training needs Talent management: Using profiles and competency models – Consolidation 5-7

8. Step 2: Designing Design the program Setting learning objectives Motivational learning environment 5-8

9. Step 3: Developing the Program or Course Program development Assembling or creating Choosing – Content – Instructional methods 5-9

10. Step 4: Implementation: Training Techniques On-the-job (OJT) training Learning Informal Learning Apprenticeship training Behavior modeling Vestibule training 5-10

11. Step 4: Implementation: Training Techniques (cont.) A/V, distance learning – Video conference – Interactive Computer-based – Simulated Internet-based – Learning portals – Learning management systems 5-11

12. Step 4: Implementation: Training Techniques (cont.) Mobile – Virtual classroom Special purposes – Literacy – Diversity – Teams – Lifelong learning 5-12

13. Managerial Development and Training 5-13

14. Managerial Development and Training Managerial OJT – Job rotation – Coaching/Understudy Action learning Case studies Management games Outside programs, seminars 5-14

15. Managerial Development and Training University-related programs In-house centers – Learning portals – Executive coaches Mission critical employees: differential development assignments 5-15

16. Managing Organizational Change and Development 5-16

17. Change What to change Lewin’s process for overcoming resistance – Unfreezing – Moving – Refreezing 5-17

18. Organizational Development Definition Action research Survey feedback Sensitivity training Team building Learning organizations 5-18

19. Step 5: Evaluating the Training Effort Controlled experimentation Training effects to measure Evaluation in practice 5-19