1. EXECUTIVE PROGRAMME IN FACILITY MANAGEMENT What is the business environment after 9-11. What are the critical issues facing facility executives today? What are the trends in today’s vibrant business environment? Leadership in the new economy. How to have relevancy to be a visionary facility executive in 2002? What is a strategic FM organization and why? The crash of cultures. Is there a conflict between Confucius and Mintzberg in the Asian management context? How does culture and tradition play a role in business? The Theory Programme Instructors Alex K Lam B Arch.(McGill), MTS(OTS), Certified EQ-I Adm.(MHS), MRAIC IFMA Board, BOMI Trustee, Lexos Board, ISFE Board, ASHRAE, AIGA. President – The OCB Netword, Toronto, Canada Paul Doherty AIA Registered Architect (New York), B of Science (Arch. – New York Institute of Technology), CDT, CSI, IFMA, ICD and DFC. Clearbuilt Technologies, Memphis, Tennessee, USA The Process The Application The business of providing workplace in a corporation today. How to match FM strategies to meet corporate business strategies? Know your staff and their capabilities. What is competency management and why is it important? What are your team’s core competencies? Staff Development Plan. How to motivate staff in life-long learning? Is a Learning Organization the answer? Emotional Quotient, the new measure for employees. What is performance measurement? Why are companies moving towards EQ (emotional intelligence) as a measure for success? Are your organization Jurassic in today’s digital environment? What are the tools to help you manage smarter? What role does technology play in your organization? Creative Employee Participation. How to encourage and promote process ownership by your staff? What is the true meaning of Outsourcing? Why some companies failed in outsourcing? What is this new talk about Vendor- Partnership? Who are your customers and what are their demands? Programme Recognition & Admission Requirements Executive Programme in Facility Management EXECUTIVE PROGRAMME IN FACILITY MANAGEMENT Programme Recognition Participants who have achieved full attendance requirement of the programme and satisfied with the Certificate Assignment are eligible to apply to be a member of the Hong Kong Institute of Facility Management. The programme is also recognised as a 16-hour CPD event for members of the Institute. Admission Requirements Applicants who have not yet obtained a professional qualification and wish to be admitted directly as a member of the Institute should have at least 12 years of relevant facility management working experience with at least 7 years in a senior management position. Sponsors uring times of change with high volatility in the business environment, the management of the organization, specifically the management of FM staff, is becoming the most time consuming and very often, constraining element in the executive agenda. The new work environment demands a new and fresh look at management styles, leadership qualities, and visionary strategies in order to move the team to the next level of competency in the facility management business. Objectives: In this seminar you will be challenged to look at the entire scope of managing a facility business. Using case studies and approaching it from an owner-operator’s point of view, the following areas will be explored: D

2. Reservation Form Ref No: 003/02 Friday, 22 Nov 2002, 9:00am-5:00pm / Saturday, 23 Nov 2002, 9:00am-5:00pm World Trade Ctre Club, 38/F World Trade Ctre, 20 Gloucester Rd, Causeway Bay, HK The closing date for reservations is Friday, 1 Nov 2002. Places are limited. Surname:______________ Other name(s):___________________ Contact No:_____________ Name of Company: ______________________________________ Fax No:________________ Cheque No:___________________________ payable to “The HKIFM” Admission Ticket/Official Receipt Executive Programme in Facility Management EXECUTIVE PROGRAMME IN FACILITY MANAGEMENT Reservation Fee HK$ _______________ Cheque No _______________________ Payable to “The HKIFM” ORGANIZED BY The Hong Kong Institute of Facility Management Ltd c/o 16/F 1063 King’s Road Hong Kong Tel: 25370456 Fax:25374426 http://www.hkifm.org.hk Venue World Trade Centre Club For office use only Received and confirmed by HKIFM c/o 16/F 1063 King’s Road Quarry Bay, Hong Kong (Receipt Chop)(Attendance Chop) Date & Time  22 Nov 2002 (Friday) 9:00 am to 5:00 pm  23 Nov 2002 (Saturday) 9:00 am to 5:00 pm Name in full: Correspondence Address: Please fill in capital letters or print EXECUTIVE PROGRAMME IN FACILITY MANAGEMENT What is happening in the Business World today & the impact to the Facility organization after 9-11? 22 Nov 2002 – Friday Morning Session Break Emergency Preparedness, Contingency Planning, Security & Risk Management for today`s Facility Executives 22 Nov 2002 – Friday Afternoon Session eFM: Facility Management as eBusiness & New Technology Issues Break Managing People in the Digital Economy. New Competencies for the Emotional Intelligent Facility Manager. EXECUTIVE PROGRAMME IN FACILITY MANAGEMENT Workplace Strategies and New Measurements of Success 23 Nov 2002 – Saturday Morning Session Break 23 Nov 2002 – Saturday Afternoon Session At the end of each of the 6 Sessions there will be a discussion facilitated by the instructors. Candidates should draw from these sessions to form a basis for their final assignment. A three-hour final assignment is required for this course and will be based on a particular track during the two day seminar to be completed at the end of the second day. Outsourcing – Is it the Cure of All? Seminar Programme Programme Fee HK$4,000 (Incl. Refreshments and Lunch) The Hong Kong Institute of Facility Management Ltd c/o 16/F 1063 King’s Road Hong Kong Tel: 25370456 Fax:25374426 http://www.hkifm.org.hk