1. so you call yourself a job coach? michael byrne business coach tel. 087 207 1305 e mail michael.byrne@qbc.ie

2. defining the challenges job coach relationships

3. defining the challenges Job Coach getting appointments with employers hygiene challenges with clients client transport to and from work ‘disabled !!’ reaction from employers health & safety finding a suitable job client expectation responding to guardian fears limited resources coach sustaining motivation disruption for existing workforce employer insurance client commitment relationship with stake holders time managementresponding to client fears engaging state agencies managing persistent failure leaving the job behind after hours

4. how could coaching help ? coaching as tool for human development 1.your relationship with your clients 2.your relationship with employers 3.your relationship with parents / guardians 4.your relationship with yourself

5. your intention the meaning of your intention to find a starting point ?

6. when you think about… phoning an employer… meeting a guardian meeting with a client what movie do you play in your mind? coaching the coach

7. keeping language clean facilitating others to find meaning when I mention the phrase supported employment what comes to mind… for you disability means… when you think about your daughter going out to work for the first time … you mentioned earlier team dynamic is important in your company, in what way do you feel that your team dynamic would be affected… how will you know you have found a job that right for you …

8. nailing issues makes me causes means that {} issue negative internal state when I think about employing a person with a disability it… asking an employer to consider meeting up for a meeting sending my son out in the work place… nervous I fill up with fear me to panic causes makes me means that

9. well formed outcomes negativewhat would you rather have… what would be better than… what would you like more of… positive yes …butif you could have it would you take it Is there any aspect of having it that you would have a reservation about... ecology check vaguewhere & when would you want it… what would it look like… specific unknownhow would you know when you had got what you wanted… evidence out of controlwhat is the first thing you can do to make it happen… is it within your control do you have permission… own part

10. basic skills of coaching in a nutshell Question Challenge Silence

11. basic skills of coaching 5 5 to 25% talking, asking about what’s not said 4Silence, invite self-listening, awareness Q 3Eye contact, 50% talking, using specific words, encouragers 260% talking, paraphrasing 1some tracking, eye contact 0Telling, interrupting, talking over active listening

12. basic skills of coaching supporting 5 Sharing own feelings and commitment to client 4 Invite application of resources, pacing MP, beliefs 3 Pacing emotions, context, comment on emotions 2 Matching/ mirroring physiology 1 Fiddling, little eye contact, little follow up on emotions 0 No tracking, interrupting, blaming 5Sharing own feelings and commitment to client 4Invite application of resources, pacing, beliefs 3Pacing emotions, context, comment on emotions 2Matching/ mirroring physiology 1Fiddling, little eye contact, little follow up on emotions 0No tracking, interrupting, blaming

13. basic skills of coaching Questions….challenging 5 Sharing own feelings and commitment to client 4 Invite application of resources, pacing MP, beliefs 3 Pacing emotions, context, comment on emotions 2 Matching/ mirroring physiology 1 Fiddling, little eye contact, little follow up on emotions 0 No tracking, interrupting, blaming 5Creates movement to solution /actions, asks structural Q. 4Invites awareness / choice, solution-focused, collaborative 3Open-ended Q, Relevant to topic, pertinent to outcome 2Leading, Rhetorical Q. 1Closed-ended Q, irrelevant details 0Telling, Stories, Judgment, no Q.

14. basic skills of coaching meta questions…stretching current reality 5 Sharing own feelings and commitment to client 4 Invite application of resources, pacing MP, beliefs 3 Pacing emotions, context, comment on emotions 2 Matching/ mirroring physiology 1 Fiddling, little eye contact, little follow up on emotions 0 No tracking, interrupting, blaming 5Layered FBI Q fitting client’s outcome 4Highly relevant to outcome 3Simple & complex MQ, matter of fact, congruent 2Simple MQ, poorly delivered hesitation, incongruent 1Non-relevant Q. or meta-Q 0Primary Q.

15. basic skills of coaching giving feedback 5 Sharing own feelings and commitment to client 4 Invite application of resources, pacing MP, beliefs 3 Pacing emotions, context, comment on emotions 2 Matching/ mirroring physiology 1 Fiddling, little eye contact, little follow up on emotions 0 No tracking, interrupting, blaming 5 Measured steps for improvement, excites client 4 Individualized, balanced, opens new possibilities 3 Sensory-based, factual, concise, relevant, useful 2 Vague, one’s own criteria, convoluted 1 Arguing, evaluative, judgment, “you are..” language 0 Withholding response, judgment 5Measured steps for improvement, excites client 4Individualized, balanced, opens new possibilities 3Sensory-based, factual, concise, relevant, useful 2Vague, one’s own criteria, convoluted 1Arguing, evaluative, judgment, “you are..” language 0Withholding response, judgment

16. basic skills of coaching receiving feedback 5 Sharing own feelings and commitment to client 4 Invite application of resources, pacing MP, beliefs 3 Pacing emotions, context, comment on emotions 2 Matching/ mirroring physiology 1 Fiddling, little eye contact, little follow up on emotions 0 No tracking, interrupting, blaming 5 Measured steps for improvement, excites client 4 Individualized, balanced, opens new possibilities 3 Sensory-based, factual, concise, relevant, useful 2 Vague, one’s own criteria, convoluted 1 Arguing, evaluative, judgment, “you are..” language 0 Withholding response, judgment 5Implementing and celebrating 4Q. for clarification, seeking details 3Acknowledge, explore, neutral state 2Silence reflection, no Q for clarification 1Argue, deflect, discount, talk over 0Disengaged, refuse to listen, walks away

17. basic skills of coaching eliciting states 5 Sharing own feelings and commitment to client 4 Invite application of resources, pacing MP, beliefs 3 Pacing emotions, context, comment on emotions 2 Matching/ mirroring physiology 1 Fiddling, little eye contact, little follow up on emotions 0 No tracking, interrupting, blaming 5 Measured steps for improvement, excites client 4 Individualized, balanced, opens new possibilities 3 Sensory-based, factual, concise, relevant, useful 2 Vague, one’s own criteria, convoluted 1 Arguing, evaluative, judgment, “you are..” language 0 Withholding response, judgment 5Inviting full state, amplifying 4Menu list, elegance, stories 3Expressing state congruently in voice, body, suggestions 2Some matching voice, body, used some 1Monotone, speaking about 0No mention of state or emotion, incongruence

18. Coach ? Consulting Training Mentoring Counselling

19. Coach ? Consulting Training Mentoring Counselling Coaching

20. Mobilising existing skills to unleash the untapped to achieve a well formed outcome Coaching is a person focused conversation about success excellence and performance that empowers a person to move forward in life Coaching is a catalyst for new ideas, change and enhanced performance Coaching is transformative learning

21. Coaching In a nutshell coaching is questioning & feedback Types of coaching: 1.Performance Coaching (How to) 2.Developmental Coaching (Identity, beliefs) 3.Transformational Coaching (Axes of change)

22. Coaching Why How Present StateDesired State

23. Professional Coaching Why How Present StateDesired State

24. Axes of change

25. Challenging & Awakening Challenging Blinding current reality “Towards” Awakening Worse case scenario “Away from”

26. Probing & Provoking Probing Reflective state Provoked Action state Decision Cutting off “a cision”

27. Co Creation Manifestation Co Creation Inner congruence Manifestation Evidence – what would the first step be Creation Inner game plan becomes reality

28. Reinforcing Solidification Reinforcing What will be the same Testing What will be different Solidification Ecology recovery

29. The Employer Challenge While I like the physical environment and the ability to work on cool projects, some of the other jobs perks seem a little strange. For example, the idea of pets in the office, being able to play piano, sitting on exercise balls during meetings or the encouragement of living in the office by providing a washer/dryer and toiletries… An employee of Google