1. Next Back MAP MAP 9-1 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Chapter 9 Emerging Trends and Technologies Business, People, and Technology tomorrow

2. Next Back MAP MAP 9-2 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Introduction Technology is changing every day Technology is changing every day The question posed in this chapter is: “how will these technological advancements affect my personal and business life” The question posed in this chapter is: “how will these technological advancements affect my personal and business life” We have chosen to introduce you to just a few of many new technologies We have chosen to introduce you to just a few of many new technologies

3. Next Back MAP MAP 9-3 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Introduction These technologies are presented in the context of trends: These technologies are presented in the context of trends:  The Need For Information Filtering  The Movement Toward Intellectual Computing  The Changing of Physiological Interaction  Increasing Portability and Mobility  The Digital Frontier  The Rebirth of E-Commerce  The Most Important Considerations

4. Next Back MAP MAP 9-4 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Main Map Information Filtering Intellectual Computing Physiological Interaction Portability and Portability and Mobility Digital Frontier Rebirth of Rebirth of E-Commerce Push, not pull Information supplier convergence Auto. Speech understanding Biometrics Virtual Reality CAVEs Internet Phone calls Wearablecomputers Implant chips Micro-payments Cybermediaries 3D Digital Cash BroadeningE-government C2C explosion B2C growth Auto. Speech Recognition

5. Next Back MAP MAP 9-5 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Information Filtering InformationFiltering Intellectual Computing Physiological Interaction Portability and Portability and Mobility Digital Frontier Rebirth of Rebirth of E-Commerce Push, not pull Information supplier convergence Auto. Speech understanding Biometrics Virtual Reality CAVEs Internet Phone calls Wearablecomputers Implant chips Micro-payments Cybermediaries 3D Digital Cash BroadeningE-government C2C explosion B2C growth Auto. Speech Recognition

6. Next Back MAP MAP 9-6 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Need For Information Filtering There is too much information nowadays There is too much information nowadays Too much of it is not necessarily good Too much of it is not necessarily good The real problem is in going through all the information and deciding what is and is not important. The real problem is in going through all the information and deciding what is and is not important.

7. Next Back MAP MAP 9-7 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Need For Information Filtering Decision makers can suffer from “analysis paralysis” Decision makers can suffer from “analysis paralysis” This is why we have tools such as intelligent agents called data mining agent to help us find relationships in the vast amount of information available This is why we have tools such as intelligent agents called data mining agent to help us find relationships in the vast amount of information available

8. Next Back MAP MAP 9-8 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Need For Information Filtering Therefore information filtering is necessary Therefore information filtering is necessary Two advancements exist Two advancements exist  Push, not pull technologies  Information supplier convergence

9. Next Back MAP MAP 9-9 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Need For Information Filtering Push, Not Pull Technologies In a pull technology environment you request and find what information you want. In a pull technology environment you request and find what information you want. Push technology – an environment in which businesses and organizations come to you with information, services, and product offerings based on your profile. Push technology – an environment in which businesses and organizations come to you with information, services, and product offerings based on your profile.

10. Next Back MAP MAP 9-10 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Need For Information Filtering Push, Not Pull Technologies Figure 9.2 Pull versus Push Technologies page 369

11. Next Back MAP MAP 9-11 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Information suppliers include businesses that provide you with magazines, newspapers, Internet access, telephone service, cable TV, books, and the like. Information suppliers include businesses that provide you with magazines, newspapers, Internet access, telephone service, cable TV, books, and the like. If you receive your newspaper from the same company that supplies your Internet access you are experiencing supplier convergence. If you receive your newspaper from the same company that supplies your Internet access you are experiencing supplier convergence. You’ll notice a greater ability to filter information when you start to enjoy the convergence of information suppliers. You’ll notice a greater ability to filter information when you start to enjoy the convergence of information suppliers. The Need For Information Filtering Information Supplier Convergence

12. Next Back MAP MAP 9-12 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Intellectual Computing Information Filtering IntellectualComputing Physiological Interaction Portability and Portability and Mobility Digital Frontier Rebirth of Rebirth of E-Commerce Push, not pull Information supplier convergence Auto. Speech understanding Biometrics Virtual Reality CAVEs Internet Phone calls Wearablecomputers Implant chips Micro-payments Cybermediaries 3D Digital Cash BroadeningE-government C2C explosion B2C growth Auto. Speech Recognition

13. Next Back MAP MAP 9-13 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Artificial intelligence is a controversial issue Artificial intelligence is a controversial issue  Will we ever be able to create truly intelligent software?  Should we do so even if we had the capability? There are two important future impact of intelligent software There are two important future impact of intelligent software  Automatic speech understanding  The realization that people will still make the decisions The Movement Toward Intellectual Computing

14. Next Back MAP MAP 9-14 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Automatic speech recognition has come a long way in the past several years, but it still has a long way to go. Automatic speech recognition has come a long way in the past several years, but it still has a long way to go. If we someday create intelligent software, then speech recognition will become speech understanding. If we someday create intelligent software, then speech recognition will become speech understanding. The Movement Toward Intellectual Computing Automatic Speech Understanding

15. Next Back MAP MAP 9-15 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Regardless of how intelligent a computer system may become, it will never completely replace people in all aspects of decision making. Regardless of how intelligent a computer system may become, it will never completely replace people in all aspects of decision making. The Movement Toward Intellectual Computing People Will Still Make The Decisions On Your Own Where Should the Decision Rest? (p. 372)

16. Next Back MAP MAP 9-16 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Physiological Interaction Information Filtering Intellectual Computing PhysiologicalInteraction Portability and Portability and Mobility Digital Frontier Rebirth of Rebirth of E-Commerce Push, not pull Information supplier convergence Auto. Speech understanding Biometrics Virtual Reality CAVEs Internet Phone calls Wearablecomputers Implant chips Micro-payments Cybermediaries 3D Digital Cash BroadeningE-government C2C explosion B2C growth Auto. Speech Recognition

17. Next Back MAP MAP 9-17 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Changing Of Physiological Interaction Now, your primary physical interfaces to your computer include Now, your primary physical interfaces to your computer include  Keyboard  Mouse  Monitor  printer

18. Next Back MAP MAP 9-18 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Changing Of Physiological Interaction Physiological interfaces capture and utilize your real body characteristics Physiological interfaces capture and utilize your real body characteristics  Breath  Voice  Height  Weight  Retina in your eye

19. Next Back MAP MAP 9-19 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Changing Of Physiological Interaction Biometrics Biometrics  The use of your physical characteristics – such as your fingerprint, the blood vessels in the retina of your eye, the sound of your voice, or perhaps even your breath – to provide identification.

20. Next Back MAP MAP 9-20 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Changing Of Physiological Interaction Technologies to watch in this area Technologies to watch in this area  Speech recognition  Virtual reality  CAVEs

21. Next Back MAP MAP 9-21 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Changing Of Physiological Interaction Automatic Speech Recognition Automatic speech recognition (ASR) Automatic speech recognition (ASR)  It is a system that not only captures spoken words but also distinguishes word groupings to form sentences.

22. Next Back MAP MAP 9-22 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Changing Of Physiological Interaction Automatic Speech Recognition An ASR system follows three steps. An ASR system follows three steps. 1. Feature analysis 2. Pattern classification 3. Language processing

23. Next Back MAP MAP 9-23 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Changing Of Physiological Interaction Automatic Speech Recognition 1. Feature analysis the system captures your words as you speak into a microphone, eliminates any background noise, and converts the digital signals of your speech into phonemes (syllables).

24. Next Back MAP MAP 9-24 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Changing Of Physiological Interaction Automatic Speech Recognition 2. Pattern classification The system matches your spoken phonemes to a phoneme sequence stored in an acoustic model database. 3. Language processing The system attempts to make sense of what you’re saying by comparing the word phonemes generated in step 2 with a language model database.

25. Next Back MAP MAP 9-25 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Changing Of Physiological Interaction Virtual Reality Virtual reality Virtual reality  It is a three-dimensional computer simulation in which you actively and physically participate. Glove Glove  It is an input device that captures and records the shape and movement of your hand and fingers and the strength of your hand and finger movements.

26. Next Back MAP MAP 9-26 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Changing Of Physiological Interaction Virtual Reality  Headset It is a combined input and output device that (1) captures and records the movement of your head and (2) contains a screen that covers your entire field of vision and displays various views of an environment based on your movements. It is a combined input and output device that (1) captures and records the movement of your head and (2) contains a screen that covers your entire field of vision and displays various views of an environment based on your movements.  Walker It is an input device that captures and records the movement of your feet as you walk or turn in different directions. It is an input device that captures and records the movement of your feet as you walk or turn in different directions.

27. Next Back MAP MAP 9-27 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Changing Of Physiological Interaction Virtual Reality Team Work Finding Applications Of Virtual Reality (p. 375) Matsushita Matsushita Volvo Volvo Airlines Airlines Motorola Motorola healthcare healthcare

28. Next Back MAP MAP 9-28 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Changing Of Physiological Interaction Cave Automatic Virtual Environment CAVE (cave automatic virtual environment) CAVE (cave automatic virtual environment)  It is a special 3-D virtual reality room that can display images of other people and objects located in other CAVEs all over the world. Holographic devices Holographic devices  It is devices that create, capture, and/or display images in true three-dimensional form.

29. Next Back MAP MAP 9-29 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Changing Of Physiological Interaction Cave Automatic Virtual Environment Figure 9.3 CAVEs (Cave Automatic Virtual Environments) page 376

30. Next Back MAP MAP 9-30 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Portability and Mobility Information Filtering Intellectual Computing Physiological Interaction Portability and Mobility Digital Frontier Rebirth of Rebirth of E-Commerce Push, not pull Information supplier convergence Auto. Speech understanding Biometrics Virtual Reality CAVEs Internet Phone calls Wearablecomputers Implant chips Micro-payments Cybermediaries 3D Digital Cash BroadeningE-government C2C explosion B2C growth Auto. Speech Recognition

31. Next Back MAP MAP 9-31 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Increasing Portability and Mobility Portability refers to how easy it is for you to carry around your technology. Portability refers to how easy it is for you to carry around your technology. Mobility encompasses what you have the ability to do with your technology while carrying it around. Mobility encompasses what you have the ability to do with your technology while carrying it around.

32. Next Back MAP MAP 9-32 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Increasing Portability and Mobility Free Internet Phone Calls Figure 9.4 Making an Internet Phone Call page 377

33. Next Back MAP MAP 9-33 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Increasing Portability and Mobility To achieve maximum portability and mobility we would need completely wireless communications To achieve maximum portability and mobility we would need completely wireless communications In that context we will discuss In that context we will discuss  Free internet phone calls  Micro-payments and financial cybermediaries  Wearable computers  Implant chips

34. Next Back MAP MAP 9-34 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Increasing Portability and Mobility Micro-Payments and Financial Cybermediaries Micro-payments Micro-payments  Techniques to facilitate the exchange of small amounts of money for an Internet transaction. Financial cybermediaries Financial cybermediaries  Internet-based companies that make it easy for one person to pay another person over the Internet.

35. Next Back MAP MAP 9-35 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Increasing Portability and Mobility Wearable Computers Wearable computer - a fully-equipped computer that you wear as a piece of clothing or attached to a piece of clothing similar to way you would carry your cell phone on your belt. Wearable computer - a fully-equipped computer that you wear as a piece of clothing or attached to a piece of clothing similar to way you would carry your cell phone on your belt.

36. Next Back MAP MAP 9-36 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Increasing Portability and Mobility Wearable Computers Figure 9.5 Wearable Computers page 378

37. Next Back MAP MAP 9-37 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Increasing Portability and Mobility Implant Chips Implant chip Implant chip  A technology-enabled microchip implanted into the human body. Implant chips server two functions: 1. Contains memory which stores important information about you. 2. Many of these chips are GPS-enabled. A GPS is a collection of 24 earth-orbiting satellites that continuously transmit radio signals to determine your current longitude, latitude, speed, and direction of movement.

38. Next Back MAP MAP 9-38 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Increasing Portability and Mobility Implant Chips Team Work Selling the Idea of Implant Chips at Your School (p. 379)

39. Next Back MAP MAP 9-39 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Digital Frontier Information Filtering Intellectual Computing Physiological Interaction Portability and Portability and Mobility DigitalFrontier Rebirth of Rebirth of E-Commerce Push, not pull Information supplier convergence Auto. Speech understanding Biometrics Virtual Reality CAVEs Internet Phone calls Wearablecomputers Implant chips Micro-payments Cybermediaries 3D Digital Cash BroadeningE-government C2C explosion B2C growth Auto. Speech Recognition

40. Next Back MAP MAP 9-40 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Digital Frontier Are we at the digital frontier? Can the entire world use the digital technology to its fullest? No! Are we at the digital frontier? Can the entire world use the digital technology to its fullest? No! What seems to be the most major challenges What seems to be the most major challenges  The technology itself  The willingness of people to embrace this technology

41. Next Back MAP MAP 9-41 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Digital Frontier Digital economy – marked by the electronic movement of all types of information, not limited to numbers, words, graphs, and photos but including physiological information such as voice recognition and synthesization, biometrics (your retina scan and breath for example), and 3-D holograms. Digital economy – marked by the electronic movement of all types of information, not limited to numbers, words, graphs, and photos but including physiological information such as voice recognition and synthesization, biometrics (your retina scan and breath for example), and 3-D holograms. Last-mile bottleneck problem - occurs when information is traveling on the Internet over a very fast line for a certain distance and then comes near your home where it must travel over a slower line. Last-mile bottleneck problem - occurs when information is traveling on the Internet over a very fast line for a certain distance and then comes near your home where it must travel over a slower line.

42. Next Back MAP MAP 9-42 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Digital Frontier There are 2 technology innovations that support a digital economy, worth looking at There are 2 technology innovations that support a digital economy, worth looking at  Three dimensional technology  Digital cash

43. Next Back MAP MAP 9-43 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Digital Frontier Three-Dimensional Technology Three-dimensional (3-D) technology Three-dimensional (3-D) technology  Presentations of information that give you the illusion that the object you’re viewing is actually in the room with you.

44. Next Back MAP MAP 9-44 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Digital Frontier Digital Cash Digital cash (also called electronic cash or e-cash) Digital cash (also called electronic cash or e-cash)  It is an electronic representation of cash.

45. Next Back MAP MAP 9-45 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Digital Frontier Digital Cash Figure 9.6 How Digital Cash Will Work on the Internet page 381

46. Next Back MAP MAP 9-46 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Rebirth of E-Commerce Information Filtering Intellectual Computing Physiological Interaction Portability and Portability and Mobility Digital Frontier Rebirth of E-Commerce Push, not pull Information supplier convergence Auto. Speech understanding Biometrics Virtual Reality CAVEs Internet Phone calls Wearablecomputers Implant chips Micro-payments Cybermediaries 3D Digital Cash BroadeningE-government C2C explosion B2C growth Auto. Speech Recognition

47. Next Back MAP MAP 9-47 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Rebirth of E-Commerce Many companies failed in using the internet for commerce and business because Many companies failed in using the internet for commerce and business because  They did not know what they were doing  They did not have a well though of business plan  They did not show a clear path to profitability However, ecommerce as a business survived the failure of the market However, ecommerce as a business survived the failure of the market

48. Next Back MAP MAP 9-48 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Rebirth of E-Commerce Over the next 10 years we shall see some interesting trends including Over the next 10 years we shall see some interesting trends including  The broadening of e-government  An explosion of consumer-to-consumer e- commerce

49. Next Back MAP MAP 9-49 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Rebirth of E-Commerce Broadening of E-Government There are four primary focuses in the e-government arena. 1. Government-to-Government (G2G) – performing electronic commerce activities within a single nation’s government focusing on vertical integration and horizontal integration. 2. Government-to-Business (G2B) – the electronic commerce activities performed between a government and its business partners for such purposes as purchasing direct and indirect materials, soliciting bids for work, and accepting bids for work.

50. Next Back MAP MAP 9-50 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Rebirth of E-Commerce Broadening of E-Government 3. Government-to-Consumer (G2C) – the electronic commerce activities performed between a government and its citizens or consumers including paying taxes, registering vehicles, and providing information and services. 4. International Government-to-Government (IG2G) – the electronic commerce activities performed between two or more governments including providing foreign aid.

51. Next Back MAP MAP 9-51 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Rebirth of E-Commerce Broadening of E-Government Figure 9.7 The Primary Focuses of E- Government page 383

52. Next Back MAP MAP 9-52 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Rebirth of E-Commerce Explosion of C2C E-Commerce Of all the types of private-sector e-commerce activities – B2B, B2C, C2C, and C2B – the least amount of revenue dollars right now is in the C2C (consumer-to-consumer) space. Of all the types of private-sector e-commerce activities – B2B, B2C, C2C, and C2B – the least amount of revenue dollars right now is in the C2C (consumer-to-consumer) space. We expect that to change rather dramatically in the next several years. We expect that to change rather dramatically in the next several years.

53. Next Back MAP MAP 9-53 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Most Important Considerations

54. Next Back MAP MAP 9-54 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Most Important Considerations There are five key topics in this course. Each There are five key topics in this course. Each  Is a culmination of the material you have learned  Is inescapable such that you will have to deal with it sooner or later  Is vitally important

55. Next Back MAP MAP 9-55 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Most Important Considerations There are five important things you need to consider: There are five important things you need to consider:  The necessity of IT  Closing the great digital divide  Technology for the betterment of people and society  Exchanging privacy for convenience  Ethics, ethics, ethics

56. Next Back MAP MAP 9-56 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Most Important Considerations The Necessity of Technology Technology is a necessity today. Technology is a necessity today. It’s hard to imagine a world without technology. It’s hard to imagine a world without technology. Just as we need electricity to function on an everyday basis, we need technology as well. Just as we need electricity to function on an everyday basis, we need technology as well.

57. Next Back MAP MAP 9-57 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Most Important Considerations Closing the Great Digital Divide The power of technology needs to be realized on a worldwide scale. The power of technology needs to be realized on a worldwide scale. We cannot afford to have any technology- challenged nation or culture (within reason). We cannot afford to have any technology- challenged nation or culture (within reason).

58. Next Back MAP MAP 9-58 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Most Important Considerations Technology for the Betterment of People and Society As you approach the development and use of technological innovations (or even standard technologies), think in terms of the betterment of people and society in general. As you approach the development and use of technological innovations (or even standard technologies), think in terms of the betterment of people and society in general.

59. Next Back MAP MAP 9-59 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Most Important Considerations Exchanging Privacy for Convenience You need to consider how much of your personal privacy you’re giving up in exchange for convenience. You need to consider how much of your personal privacy you’re giving up in exchange for convenience. Everyday you’re giving up just a little more privacy in exchange for a little more convenience. Everyday you’re giving up just a little more privacy in exchange for a little more convenience.

60. Next Back MAP MAP 9-60 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved The Most Important Considerations Ethics, Ethics, Ethics Ethics guide your behavior that affects other people. Ethics guide your behavior that affects other people. It’s quite possible to be very ethical and very successful. It’s quite possible to be very ethical and very successful. On Your Own Necessity, Convenience, and Privacy (p. 386)

61. Next Back MAP MAP 9-61 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Closing Case Study One Airtexting: Wave Your Cell Phone Message In The Air North American manufacturers of cell phones and providers of cell phone service are heavily targeting teenagers. North American manufacturers of cell phones and providers of cell phone service are heavily targeting teenagers. Wildseed has determined that teenagers have three cell phone concerns including visual appeal, functionality, and price. Wildseed has determined that teenagers have three cell phone concerns including visual appeal, functionality, and price. Are cell phones a technology of convenience or necessity? Are cell phones a technology of convenience or necessity?

62. Next Back MAP MAP 9-62 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Closing Case Study Two Stadiums of the Future Stadiums of the future will have many technology-based activities from ordering and paying for food and beverages at your seat to sending messages to other people in the stadium. Stadiums of the future will have many technology-based activities from ordering and paying for food and beverages at your seat to sending messages to other people in the stadium. Can you think of any other industries that are implementing technology-based activities? Can you think of any other industries that are implementing technology-based activities?

63. Next Back MAP MAP 9-63 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Summary Student Learning Outcomes 1. Describe why information filtering is becoming important and the two trends that will support information filtering. 2. Describe the movement toward intellectual computing including automatic speech understanding and the role of people in decision making. 3. Define biometrics, automatic speech recognition, virtual reality, and CAVEs as they relate to changes in physiological interaction.

64. Next Back MAP MAP 9-64 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Summary Student Learning Outcomes 4. Describe the various technology innovations and trends that will increase portability and mobility. 5. Discuss the challenges of and technological innovations for the coming digital frontier. 6. Describe the broadening of e-government and the coming C2C explosion as they relate to the rebirth of e-commerce.

65. Next Back MAP MAP 9-65 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Summary Assignments & Exercises 1. Researching wearable computers 2. Information supplier convergence in your area 3. Finding a good automatic speech recognition system 4. Understanding the relationships between trends and technological innovations 5. Making a phone call on the internet

66. Next Back MAP MAP 9-66 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Summary Assignments & Exercises 6. Learning about financial cybermediaries 7. Researching intelligent home appliances 8. Researching e-government services 9. Finding technological innovations

67. Next Back MAP MAP 9-67 Management Information Systems for the Information Age Second Canadian Edition Copyright 2004 The McGraw-Hill Companies, Inc. All rights reserved Visit the Web to Learn More www.mcgrawhill.ca/college/haag MBA programs across North America MBA programs across North America