1. Welcome To Apple
Induction Training
DAY 1

2. Today’s Training Regime
Part I
Discuss the importance of staff induction training
Overview on who Apple is as a company and what they have to offer
Activities
Get to know the products
Work related scenario

4. Importance of Staff Induction
Partner up
As a pair discuss why you believe staff induction training is important for any business

5. Time Starts Now!

6. TIMES UP!

7. Importance of Staff Induction
Share your findings
Allocate spokesperson or take turns

8. Importance of Staff Induction Training
Induction Training is given to new employees
Purpose of the induction training is to help a new employee settle down quickly into the job by becoming familiar with the people, the surroundings, job task and the business
Important to give new employees a good impression
Induction training can be spread out during days or weeks in order to cover the main materials to help prepare new staff
Making the induction training fun, allowing new employees to feel relaxed instead of stressed out from day 1, if they find the induction boring, chances are they will find the job boring and will want to resign early
Create activities that will be fun to learn, and influential for the workplace
Let the new employees know that they have full support behind them

9. Importance of Staff Induction Training
Covered Materials Throughout Induction
- Get to know all Apple products and Software
- How to greet and serve a customer with Apple Steps of Service
- Introduction to the business/department and its personnel/management structure
- Terms and conditions of employment (explaining the contract of employment)
- Health and Safety
- Business rules and procedures
- Welfare and employee benefits or facilities

11. When you hear Apple, what is the first thing that comes to mind?
Question
When you hear Apple, what is the first thing that comes to mind?

12. About Apple Apple Inc. Founded in 1976 Founders: Steve Jobs
Steve Wozniak
Ronald Wayne
Headquarter:
Cupertino, California

13. About Apple Apple Retail - First store opened in USA in 2001
- Currently 357 Stores Open Worldwide
13 Located in Australia
1 in Perth
Specialist- Employees who work on the floor selling all different types of products Apple has on offer
Genius- Employee who works behind the Genius Bar to assist customers with broken/damaged products

15. Apple Products
“Most Admired,” the “Most Innovative," and the “Master at Design.”
Products that have made us change the way we do everything:
iPod iPhone MacBook Pro
iPod Touch iPad MacBook Air
iPod Nano iMac
iPod Shuffle

16. iPod
“Listening to music will never be the same again.” Created iPod iPod Shuffle iPod Nano iPod Touch

17. Mac Family
“Think Different” Created iMac MacBook Pro MacBook Air

18. "The first phone to beat the iPhone.” Created iPhone - 2007

19. “The Jesus Tablet” Created iPad - 2010

20. Activity #1 Aim for this Activity:
Familiarize yourself with Apple’s products
Will be beneficial when dealing with customers
Partner up to solve the specifications for each product
Refer to the product sheet that was given to you prior to the training

21. Activity #1
Resources:
Internet
Apple Website

22. Time Starts Now!

23. TIMES UP!

24. iPod Shuffle
iPod Classic
iPod Touch
iPod Nano

25. iPad 2
iPhone 4S

26. MacBook Pro
MacBook Air
iMac

27. Question
What was the most interesting product you found new information on and why?

28. Activity #2
Scenario; “A customer comes in to the Apple store and approaches you, he asks for your assistance as he is unsure on what product to get. He is tossing up between the different MacBook models, but is unsure on what model and size he wants. He specifically tells you that the main use for this product will be just for the Internet, and looking at photos and watching movies, and occasionally writing and sending s. He is happy with his iPod Nano so music for him isn’t an issue. He doesn’t necessarily have a budget, but would like a product that will meet his needs at a reasonable price. What would you recommend to him? Or is there another Apple product that can meet his needs?”

29. Question
What product did you recommend this customer and what made you recommend it to him?

31. QUESTIONS?

32. ENJOY YOUR BREAK 