1. NCVTS OVERVIEW 2013 PERSONAL PROPERTY ADVANCED SEMINAR TAG & TAX

2. TOPICS APPEALS & ADJUSTMENTS VALUES SITUS DEFAULT ADDRESS COUNTY TRANSFER WEBSERVICE CALLS ACP U-DRIVE-IT EXCLUDED LEASED VEHICLES TAG TRANSFERS ABSTRACT STATUS

3. APPEALS & ADJUSTMENTS CITIZEN MUST APPEAL TO THE COUNTY CITIZENS HAVE 30 DAYS BEFORE AND AFTER THE DUE DATE TO APPEAL. LPA/DMV CANNOT CHANGE VALUE ONLY THE COUNTY MAY CHANGE VALUE.

4. PROPERTY TAX VALUES Values are currently provided by TEC as they have been in the past (process not changed) File is sent from TEC, loaded in the VTS and valued during the upload process LPAs/DMV cannot value a vehicle for property tax purpose. HC, CT & UT appear to be the most difficult to value due to the length not being provided We are working with TEC to review the valuation process especially on these body types

5. SITUS IF THE COUNTY CODE OR ADDRESS IS NOT CORRECT THE LPA/DMV MUST MAKE THE CHANGE IF THE ADDRESS & COUNTY ARE CORRECT BUT THE SITUS DISTRICT IS INCORRECT THE COUNTY MUST MAKE THE ADJUSTMENT

6. DEFAULT ADDRESS EACH COUNTY MUST HAVE A DEFAULT ADDRESS IF FOR ANY REASON STARS MAKES A CALL TO THE VTS FOR A NEW TAX AMOUNT AND THERE IS NOT A MATCH BETWEEN THE ADDRESS FROM DMV TO THE ADDRESS IN THE SITUS REPOSITORY IT WILL USE THE DEFAULT ADDRESS ( WHICH MAY RESULT IN A HIGHER TAXES)

7. DEFALUT ADDRESS CONT GENERIC ADDRESS- DO NOT RELY ON THESE ADDRESSES EACH MONTH. THEY WERE PROVIDED AS A TOOL HOWEVER YOUR FIRST PRIORITY SHOULD BE TO UPDATE YOUR SITUS REPOSITORY UNECESSARY CALLS TO VTS FOR RECALCULATION DIFFERENT TAX AMOUNT DUE DEFECT HAS BEEN CORRECTED

8. County Transfers PRE BILLING COUNTIES RECEIVE TRANSFERS FROM OTHER COUNTIES. THESE RECORDS NEED TO BE UPDATED IN THE STARS SYSTEM. IF NOT STARS WILL MAKE WEBSERVICE CALL TO RECALCULATE TAX AMOUNT IN THE WRONG COUNTY POST BILLING COMBINED NOTICE HAS THE RIGHT ADDRESS BUT WRONG COUNTY. CITIZEN MUST GO TO LPA TO CHANGE.

9. WEBSERVICE CALLS WHY DID LPA CHANGE MY BILL? LPA CANNOT CHANGE A BILL WHEN A WEBSERVICE CALL IS MADE THE VTS WILL VOID BILL AND CREATE A NEW ABSTRACT. THIS MAY OR MAY NOT HAVE BEEN INICIATED BY THE LPA AGENT. LPA/DMV CANNOT SEE THE BILLS JUST AMOUNT DUE. LPA/DMV DOES NOT VOID AND CREATE TAX BILLS VTS/STARS SITUS ADDRESS IF SITUS ADDRESS FROM STARS DOES NOT MATCH VTS REPOSITORY THE ADDRESS WILL DEFAULT. ADDRESS MAY BE SIMILAR OR A VARIATION. THIS WOULD CALL FOR AN ALIAS TO BE CREATED.

10. CONFIDENTIALITY PROGRAM Includes Vehicles for Women in Domestic Violence Protection Programs 1. DOR will receive list of vehicles from Wake County 2. Vehicles will not be billed, but will show as unregistered vehicles 3. DOR will add ACP exemption to these vehicles

11. U-DRIVE-IT WHAT ARE U-DRIVE-IT VEHICLES? THESE ARE RENTAL VEHICLES AND ARE TAXED UNDER THE GROSS RECEIPTS SUBMITTED TO THE COUNTY HOW ARE THESE HANDLED IN THE VTS? THESE VEHICLES ARE EXCLUDED FROM VTS AND CANNOT BE TAXXED UNDER G.S.105-330 CITIZEN MUST GET THIS CORRECTED AT THE LPA CITIZEN MUST HAVE USE CODE (PASS) CHANGED AT DMV DURING RENEWAL PROCESS FOR TAX TO BE GENERATED.

12. EXCLUDED VEHICLES HOW ARE THESE BILLED? THESE VEHICLES ARE BILLED OUTSIDE OF THE VTS AS UNREGISTERED VEHICLES THE VTS PROVIDES AN EXEMPT EXCLUSION REPORT THAT IDENTIFIES THESE VEHICLES. ONLY NEW ISSUANCES WILL SHOW UP ON THIS REPORT EXAMPLES OF EXCLUDED VEHICLES PERMANENT MULTI YEAR TRAILER PLATE 3 MONTH FARM PLATE IRP

14. LEASED VEHICLES WHO PAYS THE TAXES? LESSE IS NOW RESPONSIBLE FOR THE TAXES TAX SHOULD NOT BE RELEASED UNLESS VEHICLE IS EXEMPT COMBINED NOTICE WILL BE MAILED TO THE LESSEE REIMBURSEMENT OF TAXES IS BETWEEN THE LESSEE AND LESSOR

15. TAG TRANSFERS NOTICE RECEIVED HAS INCORRECT VEHICLE DUE TO TAG TRANSFER CUSTOMER HAS TRADED VEHICLES THE TAX WILL BE RECALCULATED AT TIME OF REWEWAL ON THE NEW VEHICLE UTILIZE TAX ESTIMATOR ON DMV FOR NEW AMOUNT CANNOT RENEW ONLINE ENHANCE REQUEST FOR STARS TO UPDATE THIS PROCESS SO THE INVITATIOIN TO RENEW WILL BE ON THE NEW VEHICLE

16. VTS ABSTRACT STATUS VOIDED A NEW ABSTRACT HAS BEEN CREATED DUE TO A WEBSERVICE CALL OR A SITUS ADJUSTMENT BILLED ABSTRACT IS READY FOR PAYMENT RFB ABSTRACT HAS BEEN THROUGH THE SITUS AND VALUATION PROCESSES AND IS “READY FOR BILLING” RECEIVED ABSTRACT HAS BEEN CREATED AND NEEDS SOMETHING DONE TO MAKE IT RFB SUCH AS SITUS, VALUE OR NOTE APPROVAL ETC… NOT BILLABLE RECORD IS EXEMPT OR HISTORICAL DATA THAT WILL NOT GENERATE A TAX AMOUNT DUE.

17. WHY CAN’T I ADJUST THE BILL? ISSUE PLATE SERVICE WHEN PURCHASING A NEW PLATE FOR A VEHICLE THE CITIZEN ALREADY OWNS OR IS BUYING A TITLE AND PLATE IN THE SAME TRANSACTION. THE ABSTRACT CANNOT BE ADJUSTED FOR THESE TRANSACTIONS. CUSTOMER MUST PAY TAXES AND THEN APPLY FOR REFUND. THERE IS AN ENHANCEMENT REQUEST TO FIX THIS ISSUE.

18. THINGS TO REMEMBER

19. WHO DO YOU CALL???

20. GHOSTBUSTERS

21. TAG & TAX CONTACT INFO WHAT NUMBER DO I CALL? Counties & Citizens should contact the HB1779 call center @ Helpdesk is for the LPA LPA can only change county code and address

22. Changes to County Contact & Website County information printed on invitation to renew County information on DMV Website This information must be sent to: Robin Rogers @ robin.rogers@dornc.comrobin.rogers@dornc.com

23. TRANSITION TO DOR DOR WILL BE YOUR SOURCE OF CONTACT EMAIL OUR TEAM WITH YOUR ERRORS, ISSUES, COMMENTS OR CONCERNS CONTACTING FARRAGUT OR DMV WILL ONLY DELAY YOUR RESPONSE AS THESE ISSUES WILL BE FORWARDED TO OUR TEAM FOR REVIEW

24. NCVTS USER GROUP ROLES OF THE USER GROUP Review and discuss possible solutions to issues the counties may have Review enhancements request to determine business need and feasibility Get feedback from counties to ensure things are going well Networking Provide feedback to developers

25. NCVTS USER GROUP MEMBERS NC VTS User Group: Chair- Tina Stone, PPS - NCDOR Hosea Wilson- Chowan Co Ed Parker-Henderson County (IT) Tricia Peterson- Mecklenburg Co Mark Edney- Henderson Co Sherri Blackwell- Buncombe Co Greg French- Guilford Co Terri Robbins- Wilson Co Betsy Cummings- Robeson Co Alan Lumpkin- Wayne Co Debra Raynor- Onslow Co Melissa Austin- Randolph Co Tina Abernathy- Montgomery Co Diana Wood- Wilson Count (Finance

26. NCVTS Training Guide NCVTS County User Guide Farragut Learning Center Power Users for you Region Department of Revenue Contacts Tina Stone – tina.stone@dornc.com Dave Duty – david.duty@dornc.com Robin Rogers – robin.rogers@dornc.com Travis Isaacs – travis.isaacs@dornc.com Additional Resources

27. QUESTIONS