1. 1 Partnerships Lisa Gilliss, M.Ed. Manager - Technology Assisted Learning Unit Learning & Development RCMP October, 2008

2. 2 OVERVIEW OF PRESENTATION RCMP Context History of elearning at RCMP Partnerships Stories Way ahead Questions

3. 3 RCMP CONTEXT

4. 4 30 000 employees (15,000 police officers) 3 territories, 8 provinces More than 190 municipalities and 184 Aboriginal communities 750 detachments (remote locations) Shift work. 24/7. Bilingual Little time for training!

5. 5 Started in 1997 –Cadet Program re-design –10 000 learning files/objects Making books digital –RCMP U –Lots of content –html Vista CE - 1999 Vista 4 - 2006 E-LEARNING HISTORY AT RCMP

6. 6 Investigator’s Toolbox Performance Support System - 35,000 files –No tracking / No assessment abilities –No restrictions based on users –Needed an LCMS / LMS

7. 7 AGORA LCMS Internal branding name is “Agora” –Agora: a Greek word meaning “a central location to meet, discuss and find information”. Every National elearning course in available in French and in English Only available on the intranet (infoweb) Secure access –Ex: Under Cover course

8. 8 Courses in Self-Directed National Courses (HRMIS credit) Chemical, Biological, Radiological and Nuclear Under Cover Explosives Awareness Firearms Recognition for Public Agents Introduction to Human Sources (IHS) National Sex Offender Registry (NSOR) Counterfeit Payment Cards Counterfeit Currency Custom & Excise Incident Command System (ICS) 100

9. 9 Courses in Self-Directed National Courses (HRMIS credit) Investigative Communications: Truth and Deception Investigative Communications: Interviewing Canadian Police Information Centre – Query Narrative Harassment Awareness VIP Motorcade PROS Mobile PROS for Supervisors Sex Crimes Investigation

10. 10 A few numbers 28,000 online courses completed (2007-2008) 35% of all formal training in the RCMP 160 M dollars training budget 1.1 M e-learning budget (mostly salaries) Mandatory 1 day course cost 2-4 million E-learning development cost 50 - 100K

11. 11 Quantity vs Quality Focus on quantity, numbers, speed of release Not focused on quality training, andragogy or performance improvement. Forgetting the learner » Examples: CLC

12. 12 Introduction to Human Sources

13. 13 Introduction to Human Sources

14. 14 Introduction to Human Sources

15. 15 Way Ahead As we move forward with advanced learning technologies the biggest mistake we could make is think that we can do this alone.

16. 16 THE WAY AHEAD: PARTNERSHIPS Partnerships are key to the future of advanced learning technologies at the RCMP. Canadian Police Knowledge Network (CPKN) DND Federal Law Enforcement Training Centre (FLETC) Justice Institute of BC (JIBC) CBSA, CSC, OGD FBI US Secret Service

17. 17 THE WAY AHEAD: PARTNERSHIPS CPKN –CPIC –FIPA –NSOR –Investigative Communications –Harassment in the Workplace, etc.

18. 18 THE WAY AHEAD: PARTNERSHIPS DND –Use of Serious Games Recreating Schools Enhancing ERT training –CDA –Virtual Environments –Advanced Distributed Learning (ADL) Lab

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20. 20 THE WAY AHEAD: PARTNERSHIPS FLETC –Terrorist Indicators, Ambush –Driving Sim –Research

21. 21 THE WAY AHEAD: PARTNERSHIPS Course content Course design Ideas / lessons learned Software Expertise Infrastructure Virtual environments Research and testing Gaming Investing in our partnerships!

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23. 23 Bottom Line –Police forces sharing content and resources –Reducing duplication

24. 24 Way Ahead Simulators Simulations Serious Games (SWAT 4)

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28. 28 THE CURRENT TEAM Technology Assisted Learning Unit Manager 1 content project manager / instructional designer 1 technology manager / instructional designer 5 multimedia developers 1 Lawyer 1 application administrator 1 course coordinator * 24/7 helpdesk support provided by National Helpdesk

29. 29 THANK YOU. MERCI! Questions? Lisa Gilliss (613) 993-1890 lisa.gilliss@rcmp-grc.gc.ca