1. Knowsley Associates

2. CREATEL Feb - 20032 Business centre of Knowsley Community College Flexible training –For industry –Commerce Throughout North West Who we are

3. CREATEL Feb - 20033 History 1990 – Business and Industrial Training Development Unit 1993 - Knowsley Consultants 1998 – Knowsley Associates

4. CREATEL Feb - 20034 Courses Engineering Training Programmes Supervisory Management Customer Care Information Technology Health and Safety Administration

5. CREATEL Feb - 20035 Engineering Programmes £7 million redevelopment High technology centre Engineering workshops Motor vehicle workshop Construction workshops Corporate suites

6. CREATEL Feb - 20036 Supervisory Management Management Skills Team Building Communication Skills Managing Health & Safety Role of the Supervisor Costing & Budgeting Performance Management

7. CREATEL Feb - 20037 Customer Care Handling Customer Complaints Customer Service Reception Skills Customer Communication Skills Customer Services NVQ Levels

8. CREATEL Feb - 20038 Information Technology Introduction to Microsoft Windows Microsoft Office Authoring your own web pages Creating a web site –Design, Build & Publish Setting up an Intranet E-learning

9. CREATEL Feb - 20039 Search Intranet

10. CREATEL Feb - 200310 Search Results

11. CREATEL Feb - 200311 Update Record

12. CREATEL Feb - 200312 E-learning

13. CREATEL Feb - 200313 Learner results

14. CREATEL Feb - 200314 New User

15. CREATEL Feb - 200315 Dreamweaver Coursebuilder

16. CREATEL Feb - 200316 Learning Extension