1. August 15 Release 12 Tales from the Front “The Good, the Bad, and the Ugly”

2. 2 Presentation Overview  Objectives  R12 “Expert Panel”  Project Profiles  Project Management Perspective  Application Considerations  Technical Considerations  Summary  Questions

3. 3 Objectives  Provide useful information for R12 implementation teams for planning & staffing purposes  Indirectly “educate” users about new R12 functionality & features  Help you avoid potential pitfalls using actual experiences from multiple R12 implementation and upgrade projects

4. 4 Project Profiles  Auto Salvage Company New implementation of R12 Started April, 2007 General Ledger, Payables, Fixed Assets, Purchasing 120+ Legal Entities Six regional accounting centers Significant intercompany activity  Software & Services Company New implementation of R12 Started February, 2008 Financials, Supply Chain, CRM  Insurance Company R12 upgrade from 10.7 Character Started January, 2008 General Ledger & Payables Significant legacy system integration

5. 5 Project Management  Project Planning Plan for additional time for configuration, testing, SR resolution, and data conversion Push CRP #1 out farther in the plan Possibly need to add a CRP #3 in some areas Ensure your team has knowledge & experience in key new areas (G/L, E-Biz Tax, Payments, XML Publisher, etc.) Validate Assumptions… make sure you can still do what you used to do in the applications!  SR Management Considerations Allocate additional time for SR Management Actively monitor Metalink for Critical Patch Updates over and above the Financials RUP5 Critical Accounts Manager Customer Support Engagement  Weekly status calls near critical milestones  Escalation assistance

6. 6 Application Considerations  General Ledger Additional setup considerations with legal entities, ledger sets, etc. Thorough testing of journals recommended (especially with Intercompany) Thorough testing of Report Manager (possible open bugs with performance & drilldown)  Payables Supplier Setup – Conversion to TCA & OA Framework Payment processing moved to Payments module Quick payments, manual payments, and voiding payments still available in Forms-based workbench Sites created through Supplier Address Book entry, then selectable from “Create Site” button Positive Pay Report – two versions (w/voids & w/o voids) Inquiry/Viewing “voided checks” from Payments Workbench (must use the Payments tab on the Payments Manager Dashboard) Additional “Invoice Line” hierarchy causes problems during upgrades to R12 (Header/Line/Distribution) Expense Reports within Payables: add “Expenses: Export Results” function and “Create/Update Employee/Supplier details” sub-function

7. 7 Application Considerations  Payments Essentially replaces iPayment Check format output in XML Publisher/pdf 3rd Party Check Output processors may have challenges with pdf output  E-Business Tax Sales/Use Tax – Is your 3rd Party provider certified? Be sure to patch up to RUP5 (several issues addressed) Withholding tax still handled in Payables  Cash Management All OA Framework Owns all bank, bank branch, and bank account setups!

8. 8 Application Considerations  Fixed Assets Asset conversion process took significantly longer than normal Tax Book Interface: have yet to complete successfully! Several patches required to make Tax Book Depreciation work properly Tax Book depreciation adjustments calculate differently than previous versions Catch-up depreciation happens at point of addition, not in depreciation run Rollback depreciation is no longer a separate process 11i Bonus Depreciation not carried through to R12 (patches needed: Metalink 383033.1)

9. 9 Application Considerations  Service Contracts There are currently no published & supported APIs available for performing bulk or transactional contract import! Refer to Metalink Note 307446.1 Potential Workaround using OM APIs  Quoting All OA Framework End Customer Data included Sales Credit easier to manage  Sales/Field Sales New Account Planning & Strategic Plans at customer & contact levels (equivalent to Sales Coach at opportunity level) Still no visibility into opportunities with future close dates

10. 10 Application Considerations  Marketing Fully updated OA Framework user interface, much cleaner than previous versions  Territory Manager All OA Framework user interface, utilizes/requires RBAC New concurrent requests allow more administrative control over what is evaluated for assignment, better performance

11. 11 Technical Considerations  Help > Record History not available in OA Framework applications  XML Publisher SQL Statements (query) included in output file, to cut & paste into templates for modifications  Payments Adding additional data elements into a check  Supplier Conversion Transparent integration to TCA Interface Rejection Code no longer managed in-line with the interface data Interface Summary Report utilizes significant sort space, and crashes frequently (impossible to validate interface events)

12. 12 Technical Considerations  Supplier Open Interface Import Provides inaccurate feedback (0 records success, 0 records rejected) However, “status” column on interface table shows rejected status No “reason code” in REJECT_CODE column No records in AP_SUPPLIER_INT_REJECTIONS table  To Correct: Must enable statement-level debugging (system profile values form or Applications Dashboard Log Setup) Reset/recreate the records (set status to NEW) Re-run the process Search system logs for the problem (using Advanced Search on Applications Dashboard System Logs) Or, run this query: (problem should be near the end of the listing) select log.* from fnd_log_messages log, fnd_log_transaction_context con where con.transaction_id = &concurrent_request_id and con.transaction_type = 'REQUEST' and con.transaction_context_id = log.transaction_context_id order by log.log_sequence;

13. 13 Technical Considerations  Supplier Open Interface & TCA Conflict Supplier data now stored in both AP tables and TCA tables TCA data is inserted and committed prior to Supplier table validation You can end up with data in TCA, and not in AP Suppliers! Error shows “Supplier name already exists…” But, there is no Supplier found in Supplier Inquiry! The TCA record must be removed in order to load the record successfully, once the validation error is corrected. This query will help you find these “disconnected” records: select hz.* from hz_parties hz where created_by_module = 'AP_SUPPLIERS_API' and party_type in ('ORGANIZATION', 'PERSON') and not exists (select 1 from ap_suppliers x where x.party_id = hz.party_id);

14. 14 Technical Considerations  Make sure your DBAs do their homework!  New components: RDBMS is 10gR2 Oracle Developer Home is 10.1.2 Oracle AS Home is 10.1.3  If you use BI Discoverer, Oracle SSO, Portal, or Oracle ID, you will need an additional stand-alone 10g/AS  Jinitiator replaced by JVM  Cumulative rollup patches replace one-off & mini-packs  Cumulative security patches on a quarterly basis  Multi-Org is mandatory now  Custom Apps must be registered with Multi-Org tables… not automatically done (Metalink 420787.1 reference)  Cloning can only be done by Rapid Clone

15. 15 Technical Considerations  Must use Oracle Applications Manager (OAM) for editing context files (SID_hostname.xml)  New INST_TOP directory All info related to a particular host (log files, output files, etc.) Facilitates deployment of multiple nodes in the middle-tier Simplifies backup & cleanup of log & output files  RBAC (Role-based Access Control) Complicates Responsibility creation & assignment Responsibilities are not sufficient to gain access in certain areas (User Management, Territory Mgr, etc.)  OA Framework Delayed display due to caching (“clear all cache” function within Functional Administrator)  Login Assistant Users can re-set their own passwords Passwords are case-sensitive!

16. 16 Summary  Give yourself more time in the plan for key events & activities  Data conversions will likely take much longer in some areas  Ensure your team has the right skill & experience  Plan to spend more time than usual with SR Management  Validate all assumptions based on prior implementation experience!

17. 17 A Q & Q U E S T I O N S A N S W E R S