2. Miles Maier Twitter @LasaICT Lasa Managing ICT

3. About Lasa 30 years in the sector Technology leadership, publications, events and consultancy www.lasa.org.uk Welfare Rights www.rightsnet.org.uk

4. Managing ICT manage your organisation’s technology developing a technology strategy where to go for impartial technology help discount and donation schemes funding ICT Outcome: improving organisational ICT to support your service delivery

5. Audience Poll #1 What is your main area of responsibility? CEO Management Information technology Finance/Administration Other

6. Audience Poll #2 What size of organisation are you from? £1m - £5m £501k - £1m £101k - £500k £100k or less

7. Audience Poll #3 Number of people in your organisation using IT services (including staff and volunteers)? 1-10 11-25 26-50 We do not employ any staff

8. Audience Poll #4 Who provides internal IT support? I am the internal IT support we have an internal person volunteer or Trustee we use an external company we don’t have anyone

9. Managing ICT - IT disconnect IT is usually somewhat of a black sheep for managers and trustees techies speak a different language don’t know what it is you don’t know perceive IT as doing its own thing lack of time or desire to fully understand IT

10. Managing ICT: The IT Strategy Typical IT Strategy headings: Organisation mission and goals Timescale How technology will meet those aims Standards, policies, procedures Technology projects Schedule and costs www.ictknowledgebase.org.uk/itstrategyframework www.ictknowledgebase.org.uk/businessstrategy

11. Managing ICT: Health-check Baseline information on IT needs and gaps DIY health-checks www.ictknowledgebase.org.uk/healthchecklists Or www.ictchampions.org.ukwww.ictchampions.org.uk Inventory Belarc advisor - www.belarc.comwww.belarc.com Spiceworks - www.spiceworks.comwww.spiceworks.com IT Handbook www.ictknowledgebase.org.uk/techhandbook www.ictknowledgebase.org.uk/techhandbook

12. Managing ICT: Risk Increasing dependence on technology, requires identification, assessment, and mitigation of IT- related risks Management – understand IT risks to the org IT – help managers understand options www.ictknowledgebase.org.uk/riskassessment

13. Managing ICT: Resources Strategy and planning www.ictknowledgebase.org.uk/strategyplanning Backing-up data www.ictknowledgebase.org.uk/backupstrategy Budgeting www.ictknowledgebase.org.uk/calculatingtechnologyb udgetwww.ictknowledgebase.org.uk/calculatingtechnologyb udget Policies and procedures www.ictknowledgebase.org.uk/acceptableusepolicy

14. Audience Poll #7 Do you allow staff to use their own devices (mobiles, tablets, laptops) on your network? Yes No Do you have policies and procedures in place to manage Bring Your Own Device (BYOD)? Yes No

15. Managing ICT: BYOD Managing BYOD: Be proactive and assess needs for your organisation Security - set appropriate access controls (who really needs access) Policy BYOD is not standalone - fits with HR and terms of employment, codes of conduct, confidentiality, data protection, etc Education Staff are your frontline – educate them about acceptable use Enforcement Windows Intune PC management & security in the cloud http://bit.ly/Qk3tUc http://bit.ly/Qk3tUc www.ictknowledgebase.org.uk/byodnightmare

16. Donations, Discounts, Free Hardware £99 computers / £149 laptop www.getonlineathome.org Software Donated: www.ctxchange.orgwww.ctxchange.org Windows 7 (£7), Adobe CS (£100), Office (£20) IT Volunteers IT4C: www.it4communities.org.ukwww.it4communities.org.uk

17. OFFICE 365 Online version of Microsoft Office, ideal for small charities. Apply via demo. Office 365 E1 - donated free for unlimited users Email, calendar contacts Office 365 E3 - £3.40 per month per user Office online, latest versions + email, calendar http://office.microsoft.com/en-gb/non-profit/compare-office-365-for- nonprofits-plans-FX104081605.aspx

18. www.google.co.uk/nonprofits

22. Useful resources Digital Unite: digitalunite.com/guides (@digitalunite)digitalunite.com/guides Straightforward guides to technology My Computer: www.abilitynet.org.uk/advice-info/my-computer-my-way www.abilitynet.org.uk/advice-info/my-computer-my-way (@AbilityNet) make the most of the accessibility features AgeUK: www.ageuk.org.ukwww.ageuk.org.uk Lots of useful resources on making ICT accessible and inclusive Idealware: http://idealware.org/http://idealware.org/ Free to download guides on Social Media, websites, databases and webinars NTEN: www.nten.org/www.nten.org/ Members’ newsletter and webinars

23. Funding ICT Funders tell us: “Your project can use technology to help our beneficiaries, but it can’t be about the technology itself” Directory of Social Changewww.dsc.org.uk/Publications/FundingWebsiteswww.dsc.org.uk/Publications/FundingWebsites NCVO www.ncvo-vol.org.uk/advice-support/ict/research www.ncvo-vol.org.uk/advice-support/ict/research Funding tech tipswww.advocacynet.org/modules/fck/upload/file/buildingy ouricthouse/Finance.pdf/www.advocacynet.org/modules/fck/upload/file/buildingy ouricthouse/Finance.pdf/

24. Lasa ICT help and support Lasa ICT Knowledgebase over 470 articles on all aspects of ICT www.ictknowledgebase.org.uk Lasa Suppliers Directory only trusted suppliers listed www.suppliersdirectory.org.uk London Councils – ICT advice project free and impartial ICT advice www.lasa.org.uk

25. Twitter @LasaICT Web www.lasa.org.ukwww.lasa.org.uk Rightsnet www.rightsnet.org.uk ICT Knowledgebase www.ictknowledgebase.org.uk