1. Using Skype For Business
June 5, 2015

2. Presenters Scott Parker Technical Support Analyst 3
UNM Information Technologies – Collaborative Applications
Andrew Yoder
Systems Analyst 2
UNM Division of Enrollment Management

3. Skype For Business
What happened to Lync?

4. What’s so special about Skype For Business?
My department is already using Novell Messenger (GWIM)
Collaboration Tool
More Features
Integration into Office / O365
Out of Office
Calendaring
Mobile Capability
Lync 2013 (iOS/Android)
Skype For Business coming soon (Windows Phone)
I already have a Skype account, why can’t I just use that?
Separate Products
Internal to UNM solution

5. Who all is going to get an account?
Everyone
Faculty / Staff first to migrate
Students
Will I have to submit a ticket for an account to created for new employees?
Licensed Automatically
Tied to UNM affiliation

6. How to get it deployed Standalone Client available in LoboMail
Included in Office 2013 SP1 Suite
Available through Software Distribution
Group Policy (Scripted Deployment)
Web version
System Center Configuration Manager
Microsoft InTune
Request UNM Standard Image from IT
OS X Users Lync for Mac 2011

7. What limits are there? No limit on file transfer size
Restricted by file type
.ade, .adp, .app, .asp, .bas, .bat, .cer, .chm, .cmd, .com, .cpl, .crt, .csh, .exe, .fxp, .grp, .hlp, .hta, .inf, .ins, .isp, .its, .js, .jse, .ksh, .lnk, .mad, .maf, .mag, .mam, .maq, .mar, .mas, .mat, .mau, .mav, .maw, .mda, .mdb, .mde, .mdt, .mdw, .mdz, .msc, .msi, .msp, .mst, .ocx, .ops, .pcd, .pif, .pl, .pnp, .prf, .prg, .pst, .reg, .scf, .scr, .sct, .shb, .shs, .tmp, .url, .vb, .vbe, .vbs, .vsd, .vsmacros, .vss, .vst, .vsw, .ws, .wsc, .wsf, .wsh
Open tabbed conversation limited to 50
250 participants in Skype For Business meeting

8. Is it safe?
Microsoft Office 365 traffic (both signal and media traffic) is encrypted by using the Transport Layer Security (TLS) protocol. Anyone who intercepts a communication sees only encrypted text
Skype for Business provides archiving of peer-to-peer instant messages, multiparty instant messages, and content upload activities in meetings
The following types of content are not archived in Skype for Business
Peer-to-peer file transfers
Audio/video for peer-to-peer instant messages and conferences

9. What problems could I have migrating to S4B?
Users need to be upgraded to newer version of Office
Users are not configured to receive Office updates
Lync 2013/Skype 4 Business
Migrating contacts from GWIM
Users don’t want to move because ________ department still using GWIM
Students not provisioned (In progress)

10. What problems could I have migrating to S4B?
Hardware doesn’t support audio/video chat
UNM Bookstore
Little more resource intensive than GWIM

11. Where can I go to get help?
FastInfo (Over 24 articles and growing)
IT-UNM Listserv

12. SSSC Communication Center and OneStop
First point “contact center”
Admissions
Financial Aid
Scholarships
Records
Registration
27,255 calls during first quarter 2015
5,946 Live-Chats
2,498 walk in customers since February 6

13. How has it been working? Confusion about “People I Manage Calls For”
Team Collaboration
Knowledge Management
Easy to get users online
Building a familiar experience
Office 365 Stack
UNM WiFi

14. Demo Time!

15. Office 2016 Coming soon? Will the look of Skype For Business change?
Will they change the name again?

16. Questions?