1. I C N Success and Opportunities … What next? Kent Percival Manager, IT Development Office of the CIO

2. 2005 01 26ICN - Success and Opportunities (ISC)Percival 2 Integrated Communications Network The base Integrated Communications Network (ICN) has been completed successfully. The base Integrated Communications Network (ICN) has been completed successfully. The ICN is an infrastructure platform upon which new applications and services will be built to meet UoG needs The ICN is an infrastructure platform upon which new applications and services will be built to meet UoG needs The ICN provides an opportunity to assess the ways Information Technology supports The ICN provides an opportunity to assess the ways Information Technology supports  University Administration  Teaching and Learning  Research and Development

3. 2005 01 26ICN - Success and Opportunities (ISC)Percival 3 … for I S C Discussion The ICN is an enabling technology – what next? How should the University make technology decisions? How should the University make technology decisions? User needs Budget Academic, Research, Admin. Central vs. Dept Across Colleges/Departments Innovation/Development

4. ICN - Success and Opportunities (ISC) 2005 01 26Percival 4 Quick Overview of ICN New Opportunities Examples - things that are doable now! Conclusions / Discussion

5. 2005 01 26ICN - Success and Opportunities (ISC)Percival 5 Two components of ICN A single integrated, pervasive, high performance, reliable campus network A single integrated, pervasive, high performance, reliable campus network An integrated set of communications tools delivered on the network An integrated set of communications tools delivered on the network –including the new phone service

6. 2005 01 26ICN - Success and Opportunities (ISC)Percival 6 ICN campus network 12,000+ ports, new wiring, optical fibre 12,000+ ports, new wiring, optical fibre Designed for anticipated growth Designed for anticipated growth Renewable – modular design Renewable – modular design Fast, and Faster as required Fast, and Faster as required Highly Reliable, Resilient Highly Reliable, Resilient Multimedia Capable Multimedia Capable 2 central server rooms for more resiliency 2 central server rooms for more resiliency

7. 2005 01 26ICN - Success and Opportunities (ISC)Percival 7 Resilient Campus Network Server Room 1 Server Room 1 access sw Core Dist’n Core Dist’n North West Campus South East Campus 200 communications closets access sw Server Room 2 Server Room 2

8. 2005 01 26ICN - Success and Opportunities (ISC)Percival 8 new phone Service 7200+ sets; voicemail service 7200+ sets; voicemail service Designed for anticipated growth Designed for anticipated growth Renewable – modular design Renewable – modular design Manageable as an IT Service Manageable as an IT Service Advanced functions and features Advanced functions and features Integrated applications Integrated applications

9. 2005 01 26ICN - Success and Opportunities (ISC)Percival 9 IP Phone Service Architecture Call Control Campus IP Network IP Network Call Centre Voice mail PBX Gateway Public Phone Network Emergency Phones Message store Call Control Gateway Voice mail

10. ICN - Success and Opportunities (ISC) 2005 01 26Percival 10 Quick Overview of ICN New Opportunities Examples - things that are doable now! Conclusions / Discussion

11. 2005 01 26ICN - Success and Opportunities (ISC)Percival 11 Opportunity: high capacity network Speed –To desktop PC’s 100 Mbps –Between campus buildings1,000 Mbps –To Ont. Universities & Colleges1,000 Mbps  Including Guelph-Humber –To the internet 100 Mbps –Kemptville 100 Mbps direct to the Guelph Campus –Ridgetown 10 Mbps (shared with municipalities) –Alfred 15 Mbps (shared)

12. 2005 01 26ICN - Success and Opportunities (ISC)Percival 12 Opportunity: new phone service Improved functionality Improved functionality –Call display; Call waiting; on-phone Directory; … Better integration with Public Phone Network Better integration with Public Phone Network –CallerID –more automated options to assist callers –Disaster call routing design –Application targeted phone numbers New Applications - combining phone and computer New Applications - combining phone and computer –Call Centre- integrated service centres –Voice Recognition- directory assistance

13. 2005 01 26ICN - Success and Opportunities (ISC)Percival 13 Opportunity: multimedia communication Video Conferencing / video telephony Video Conferencing / video telephony Audio/Video Streaming within applications Audio/Video Streaming within applications Audio & Video media on the Web Audio & Video media on the Web Improved collaboration tools for researchers Improved collaboration tools for researchers Enhanced communications channels for learning Enhanced communications channels for learning

14. 2005 01 26ICN - Success and Opportunities (ISC)Percival 14 Opportunity: integrated communications Campus Wireless Network – a network layer Campus Wireless Network – a network layer –Mobility, PC tablets, PDA’s, … Links to public telephone services Links to public telephone services –Cellphones, PDA’s, text messaging Messaging Messaging –Voice, email, FAX, multimedia, instant messaging Applications Applications –Access the Campus Web portal by phone –Online telephone support at a “click”

15. ICN - Success and Opportunities (ISC) 2005 01 26Percival 15 Quick Overview of ICN New Opportunities 9 Examples - things that are doable now! Conclusions / Discussion

16. 2005 01 26ICN - Success and Opportunities (ISC)Percival 16 Example: “Hoteling” Multi-tenant office space When staff person “logs in” with at the shared space, the phone is personalized. Other online services also adapt to tenant. Multi-tenant office space When staff person “logs in” with at the shared space, the phone is personalized. Other online services also adapt to tenant.Opportunity: Lower costs; Manage scarce space

17. 2005 01 26ICN - Success and Opportunities (ISC)Percival 17 Example: Physical Security Energy Management System on network since 1998 Energy Management System on network since 1998 Integrated Building Access Integrated Building Access –Centralized management system –Requires a robust full-feature online Directory Service On-network video surveillance On-network video surveillance  Security monitoring; theft prevention  Cameras plug into network - Central “on-demand” recording –Uses network Multimedia features Opportunity: –Lower Cost implementation of distributed systems

18. 2005 01 26ICN - Success and Opportunities (ISC)Percival 18 Example: Integrating Regional Colleges Cost effective central services over fast network Cost effective central services over fast network  Improve performance of HR, ORS, Financial services  Deliver learning resources centrally Video Conferencing, Collaboration tools Video Conferencing, Collaboration tools Integrated phone services - lower cost LD Integrated phone services - lower cost LD Combined RESnet service - manage security & use Combined RESnet service - manage security & useOpportunity: –Control Regional Costs; reduce travel costs/delays –Facilitate Teaching and Learning

19. 2005 01 26ICN - Success and Opportunities (ISC)Percival 19 Example: Campus Phone Directory Calls to 824-4120 (Business) or 824-0022 (Residence) Calls to 824-4120 (Business) or 824-0022 (Residence) “Please say the name of the person you are calling … or speak the name of the department you wish to reach, … or select from the following list of services” –Requires a robust full feature online Directory Service Opportunities: –Lower cost; Manage University image –Effective customer service – calls directed efficiently

20. 2005 01 26ICN - Success and Opportunities (ISC)Percival 20 Example: Call Centre Central call centre with skilled multi-service agents Central call centre with skilled multi-service agents  IT Help Centre  Campus Information Service  Physical Resources problem reporting  Classroom Technical Support assistance centre Specialized Call Centres Specialized Call Centres  Registrar / Admissions  Student Health services  Vet Hospital Clinics Opportunity: –lower cost; extended hours; –better client service

21. 2005 01 26ICN - Success and Opportunities (ISC)Percival 21 Example: Mobility Move your phone as you do your PC. Move your phone as you do your PC. Access email, voicemail from PDA, cellphone, “Blackberry” Access email, voicemail from PDA, cellphone, “Blackberry” Campus Wireless Phones Campus Wireless Phones –Requires campus-wide wireless network –Put your phone on your Tablet PC. Combinaton handsets Combinaton handsets –campus phone system while on-campus –public cellphone when off-campus Opportunity: –Improve productivity of mobile workers –Reach students through their choice of technology

22. 2005 01 26ICN - Success and Opportunities (ISC)Percival 22 Example: Integrated Messaging Manage your voicemail like email inbox. Manage your voicemail like email inbox. Reply to email by voice; voicemail by email. Reply to email by voice; voicemail by email. Forward voicemail beyond campus. Forward voicemail beyond campus. Instant Messaging (text messaging / pager) Instant Messaging (text messaging / pager) –on-campus (PC’s, PDA’s, Phone Displays, …) –off-campus (cellphones, “Blackberries”) … Opportunity: –Improve productivity –Improve collaboration (research / learning)

23. 2005 01 26ICN - Success and Opportunities (ISC)Percival 23 Example: Collaboration Tools Video Telephony – phone & PC linked Video Telephony – phone & PC linked –Conferencing: multiway calling  Share documents with attendees  Common “whiteboard” for ideas  Record meeting for future reference Guelph-Humber; Regional Colleges; Open Learning Guelph-Humber; Regional Colleges; Open Learning Research Collaboration; Graduate Student teaching Research Collaboration; Graduate Student teaching ISC / Multimedia Technologies Committee ISC / Multimedia Technologies CommitteeOpportunity: –Improved productivity ; Cost control

24. 2005 01 26ICN - Success and Opportunities (ISC)Percival 24 Example: Multimedia Learning Video Streaming – on demand video media Video Streaming – on demand video media –Integrated with e-Learning Systems Multimedia repository for shared, re-use, materials and learning modules Multimedia repository for shared, re-use, materials and learning modules  Related to Library’s D-space digital repository ISC / Multimedia Technologies Committee ISC / Multimedia Technologies CommitteeOpportunity: –Improved learning resources –Cost control

25. ICN - Success and Opportunities (ISC) 2005 01 26Percival 25 Quick Overview of ICN New Opportunities Examples Conclusions / Discussion

26. 2005 01 26ICN - Success and Opportunities (ISC)Percival 26 Single Intelligent Campus Network We now have a cost effective, high performance, highly reliable, common communications infrastructure. The network is a common resource for connecting all campus applications and services. The network supports voice, video, and data media communication.

27. 2005 01 26ICN - Success and Opportunities (ISC)Percival 27 Integrated Communication Applications Besides traditional telephone features, the new phone service will integrate with other IT applications. Besides traditional telephone features, the new phone service will integrate with other IT applications. New communications tools will exploit voice, video, and data media. Multimedia applications will improve effectiveness and productivity. New communications tools will exploit voice, video, and data media. Multimedia applications will improve effectiveness and productivity.

28. 2005 01 26ICN - Success and Opportunities (ISC)Percival 28 Challenge High Performance Network plus Integrated Communications Applications Improve current services New ways to deliver services - as significant as the Web?

29. 2005 01 26ICN - Success and Opportunities (ISC)Percival 29 Strategic Planning How does the University identify and assess the opportunities to leverage these new ICN technologies? How does the University identify and assess the opportunities to leverage these new ICN technologies? What business priorities drive the development of integrated communications applications? Who? What business priorities drive the development of integrated communications applications? Who? How do we resource those opportunities which have a significant return on investment? How do we resource those opportunities which have a significant return on investment? How can opportunities to this new technology be planned into Research programs? How can opportunities to this new technology be planned into Research programs?

30. 2005 01 26ICN - Success and Opportunities (ISC)Percival 30 Discussion Kent Percival percival@uoguelph.ca