1. I n t e g r i t y - S e r v i c e - E x c e l l e n c e Headquarters U.S. Air Force Mr. HL Larry HQ USAF/A1S-2 15 March 2010 Air Force Services

2. I n t e g r i t y - S e r v i c e - E x c e l l e n c e 2 1- Provide deployable support for warfighting commanders 2- Provide a sense of community for base population and peace of mind that those left behind are cared for Combat Support & Community Service To increase combat capability and improve productivity through programs promoting readiness, esprit de corps and quality of life for Air Force people Mission: Global Vigilance, Global Reach, Global Power, Global Services Purpose:

3. I n t e g r i t y - S e r v i c e - E x c e l l e n c e A1 Focus Areas Priorities and Focus Areas Diversity & EO Warrior & Survivor Care Enhanced Quality of Svc Taking Care of Families Retention Uniforms PT Program Organization Thresholds Stressed Career Fields Developing the Force Shaping the Force Sizing the Force 3

4. I n t e g r i t y - S e r v i c e - E x c e l l e n c e Organizational Capacity Airmen & Families Stewardship Business Process Air Force Services Transformation Roadmap Improve Programs & Services Foster Innovation Improve Internal & External Communications Improve Partnering Improve Resource Management Strengthen Air Force Community Expand Funding Sources Improve Enterprise Business Processes Attract Develop & Retain High Performing People Enhance Technology Capabilities Community and Family Warfighter Focus Best Business Practices Optimize Facilities & Equipment Ready and Focused Warfighters Enhance Deployed & Home Station Quality of Life

5. I n t e g r i t y - S e r v i c e - E x c e l l e n c e Services Organization 67 Enlisted 269 APF Civilians 325 NAF Civilians 15 Contractors 44 Enlisted 179 APF Civilians 39 NAF Civilians 0 Contractor 6,540 Enlisted 5,629 APF Civilians 24,521 NAF Civilians 3,483 NAF Local Nationals 6,018 Contractors 47,229 Members Worldwide in Services Activities Base Level 46,191 MAJCOM 362 HQ 676 98% of our positions are at base level As of Feb 10 5

6. I n t e g r i t y - S e r v i c e - E x c e l l e n c e 6 Scope of Operations 146 fitness operations 276 APF food service facilities 93 lodging operations 3,433 transient lodging facilities 100 libraries 40 recreational shooting operations 64 arts and crafts operations 73 central ticket programs 49 leisure travel operations 68 auto hobby shops 77 community centers 250 CDCs and school age programs 84 youth centers 1,800 family child care homes 98 club operations 86 bowling centers 65 golf operations 22 aero clubs (250 aircraft) 95 outdoor recreation operations AAFES and Commissary liaison 84 Airmen & Family Readiness Centers Armed Forces Entertainment (AFE) Tops in Blue Mortuary / Search and Recovery Honor Guard Wounded Warrior Survivor Assistance Sexual Assault Prevention and Response Protocol Uniforms Awards and decorations Commanders Programs 6

7. I n t e g r i t y - S e r v i c e - E x c e l l e n c e 7 Quality of Life at Home and While Deployed Dining Facilities Lodging Fitness & Rec Mortuary/Search and Recovery Port Mortuary Field Feeding Force Beddown Field Laundry Field Exchange Field Mortuary Expanded Port Mortuary Mortuary Peacetime Resources Wartime Capabilities Protocol/SARC Fitness and Recreation Protocol/SARC Armed Forces Entertainment Armed Forces Entertainment Airman & Family Readiness

8. I n t e g r i t y - S e r v i c e - E x c e l l e n c e Deployment Manning Iraq < 100 in country (AF requirements plus Joint taskings) Continual ops review to reduce footprint Afghanistan < 100 in country AF Requirements, Joint Expeditionary Taskings and Provincial Reconstruction Teams Other Locations About 250 in 5 allied countries Iraq Reduction of 45 Services Airmen by Aug 2010 All troops out by end of 2011 Afghanistan No anticipated increased manpower tail to support surge of combat troops but…Still Assessing 8 CurrentFuture

9. I n t e g r i t y - S e r v i c e - E x c e l l e n c e 9 Services Provided to Deployed Troops Fitness centers Bed down/Lodging Recreation centers Library program: Supplies paperback and periodical kits to 250 remote sites & access via Internet to all DoD/AF procured electronic resources including Tutor.com, Peterson’s learning resource center, e-books Learning Resource Centers (LRC) Educational resources at 8 locations Many LRCs also include video-reading programs such as “Hearts Apart” for military members to make video-tapes for their families Airman & Family Readiness Center–Deployed Al Udeid, Qatar--provides education and resources that encourage ongoing connectivity with families Blue Star Benefit via Chase Bank (includes club membership card) rebates all interest on purchases and fees charged during deployment 9

10. I n t e g r i t y - S e r v i c e - E x c e l l e n c e 10 Internet in the AOR Connectivity options MWR-provided (no fee) access in common areas Private-use (for fee) in personal quarters Issues: Quality and cost are a continued concern for members Bandwidth at “upper end” not meeting needs Video chat (Skype) in highest demand Afghanistan constrained by Satellite-only option Social networking policy change: early feedback = clogging network Way Ahead: Tied in with CENTCOM J6 to improve connectivity Increase SPAWAR-provided services (no fee) Field Internet-in-a-box in remote/austere locales (no fee) Procure bandwidth form commercial sources (for fee)

11. I n t e g r i t y - S e r v i c e - E x c e l l e n c e Key Services to Families of Deployed Airmen Programs: Benefits: 11 Provide support and “no cost” youth and family programs to family members of deployed members DePLAYment 16 hrs of free child care per month for families of members on active duty status Respite Child Care Free, Anonymous, Non-medical counseling provided to members and their families Military Family Life Consultants Conduit of support: keeps spouses of deployed informed and engaged Key Spouse Online resources for home work and study skills, job hunting and locating local care providers Tutor.com/Sittercity.com

12. I n t e g r i t y - S e r v i c e - E x c e l l e n c e Overarching Forums to Address Military Members and Family Readiness Military Family Readiness Council Military Family Readiness Council Health of the Force Well Being of the Force 12 SECDEF Family Support Meeting OPR: CJCS/J1 Membership: SECDEF, CJCS, VCoSs ARC, Senior Enlisted Advisors Frequency: Monthly OPR: OSD/P&R Membership: VCoSs, Senior Enlisted Advisors Frequency: 2x per Year OPR: Joint Staff Membership: Frequency: Limited to QDR OPR: OSD/P&R Membership: AF/A1, SAF/MR Frequency: Quarterly Military Member & Family Readiness Year of the AF Family Sense of Community OPR: AF/A1 Membership: 2-digits Frequency: Periodic meetings OPR: SAF/IE Membership: 2-digits Frequency: Periodic meetings Family Resiliency OPR: AF/A1 Membership: Frequency: Periodic meetings

13. I n t e g r i t y - S e r v i c e - E x c e l l e n c e 13 “Air Force families and communities backstop, they underwrite, and share the sacrifice in all our Airmen do. Supporting families is not only the right thing to do for our Airmen; it is the smart thing to do for our Air Force.” – Secretary Donley “Air Force families and communities backstop, they underwrite, and share the sacrifice in all our Airmen do. Supporting families is not only the right thing to do for our Airmen; it is the smart thing to do for our Air Force.” – Secretary Donley “We will devote this year to identifying what we are doing right, and what we need to do better, to support the entire Air Force family, and to rekindle the sense of community that has been our tradition for so many generations.” – General Schwartz “We will devote this year to identifying what we are doing right, and what we need to do better, to support the entire Air Force family, and to rekindle the sense of community that has been our tradition for so many generations.” – General Schwartz Why Year of the Air Force Family?

14. I n t e g r i t y - S e r v i c e - E x c e l l e n c e Reinforce Reassure Reaffirm Reintegrate Rekindle Overarching Goal What we’re doing well What we’re doing well Our intentions Our intentions Our commitment Our commitment Across the spectrum Across the spectrum A sense of community A sense of community 14

15. I n t e g r i t y - S e r v i c e - E x c e l l e n c e 15 Guiding Construct… 15 Health & Wellness Airman & Family Support Education, Development & Employment Airman & Family Housing Air Force Family - Lodging

16. I n t e g r i t y - S e r v i c e - E x c e l l e n c e AF Resiliency Program Airman Deployment Transition Center EducationTraining Family Social Connections Leisure ProgramsEducationWorking GroupsResearch 16

17. I n t e g r i t y - S e r v i c e - E x c e l l e n c e EFMP Personnel Medical Support/Services: The Way Ahead: Increase awareness and enrollment $7M OSD grant to fund Respite Care beginning in Jan 2010 FY12 POM programmed for EFMP manning at base level 17

18. I n t e g r i t y - S e r v i c e - E x c e l l e n c e 18 Inclusive Recreation AF Outdoor Recreation and Fitness personnel attend Penn State’s Inclusive Recreation for Wounded Warrior Training course Increased awareness/training for inclusive recreation to support Wounded Warriors and other customers with disabilities Instruction to make programs accessible for Wounded Warriors and other handicapped customers 60 AF slots planned over 3 years Adaptive golf carts purchased and delivered (2 per course, 126 carts, $1M) to make courses accessible to handicapped golfers and wounded warriors Summer 10:Pool lifts installed with OSD grant at 9 locations with high concentration of EFMP/Wounded Warriors 18 Partnership for Extended Support to Our Warriors

19. I n t e g r i t y - S e r v i c e - E x c e l l e n c e Top Strategic Initiatives 19 NAF Transformation Food Transformation

20. I n t e g r i t y - S e r v i c e - E x c e l l e n c e NAF Transformation AF Services initiative to bring AF Services financial & business systems into the 21 st century utilizing industry best practices in the commercial accounting arena  Financial & Payroll Systems  Point of Sales/Management Information System (POS)  Modernization  Customer conveniences 20

21. I n t e g r i t y - S e r v i c e - E x c e l l e n c e NAF Transformation Where we are now: Shared Service Center (SSC) fully deployed in FY10 Enterprise Internet Service Provider (EISP) providing backbone private network and internet Full & Open Solicitations of Child & Youth Program (CYP) and Golf Enterprise System (GES) in Spring 10 Next steps: Develop a transition plan to spiral additional capabilities for Recreation, Bowling, Libraries and Food & Beverage Tie systems into an inclusive Enterprise using Business Intelligence Services-wide data collection and reporting capability 21

22. I n t e g r i t y - S e r v i c e - E x c e l l e n c e Food Transformation 22 Current 60 year old model built to support Cold War Infrastructure Low usage Limited availability and hours of operation Menu choices do not reflect current Airmen preferences Transition Partnership with global food service vendors Focus on changing Airmen lifestyles, needs and preferences Improving programs and facilities Adopt leading “campus style” food service models Future Enhanced food quality, variety and availability Improved efficiency and reduce costs Enhanced sense of community Maintain warfighting capabilities

23. I n t e g r i t y - S e r v i c e - E x c e l l e n c e In Closing… Way Ahead: Sharp program execution Force Development Beefed up partnerships 23 Maintaining Currency + Relevancy!

24. I n t e g r i t y - S e r v i c e - E x c e l l e n c e 24 Questions?

25. I n t e g r i t y - S e r v i c e - E x c e l l e n c e Family Support AF Top 3 Priorities Family Resiliency - Strengthen people across all domains: -- Physical, Spiritual and Emotional Exceptional Family Member Program - Personnel - Medical - Support/Services Family/Deployment Support - Child care - Spouse employment 25

26. I n t e g r i t y - S e r v i c e - E x c e l l e n c e Military Construction Child Development Centers FY08 PB – 866 Spaces Scott305$ 8.2M Patrick256$11.9M Charleston305$10.2M FY08 Supplemental – 724 Spaces Beale298$17.6M Eglin128$11.0M Cannon298$ 8.0M FY09 PB – 128 Spaces Columbus128$8.0M FY09 GWOT Pending – 305 Spaces Spangdahlem305$11.3M FY09 Stimulus – 836 New 600 Replacement Spaces Nellis305$13.4M Cannon128$12.0M Hurlburt132$11.0M Hill305$15.0M Moody300$10.6M Peterson250$11.2M Lackland56$ 6.0M FY10 PB – 347 Spaces Vandenberg190$12.5M MacDill157$9.1M 26