1. ICT Maturity Assessment & Asset Register update Robert Barker Program Manager 8 th Nov 12 1

2. Agenda Program Objectives Hi Level Observations – Maturity Assessments – Asset Register Program Observations Program Opportunities Next Steps Supporting Charts: – Responders List – Assessment & Asset Analysis Charts 2

3. Objectives ICT Maturity Assessment – Annual Review – Monitor change – Identify programs where common areas of opportunity exist – Provide Councils a tool kit to enable Continuous Improvement programs Asset Register – Enable LGICT to update Council status – Identify opportunities for Collaboration or Shared Services 3

4. Hi Level Observations Maturity Assessments Differing mix of responders to 2011 Outcomes – essentially identical One noticeable change impact – +ve Desire to be sustainable Collaboration ? Except for Mobile Apps, little interest Asset Register Responders x 27 Significant variety of applications Few instances of a ‘common most used’ application Virtualisation programs well underway ICT Responsibilities - majority not own Records Management Smart Phones distribution - LOW 4

5. 5 Infrastructure Management

6. 6 Sustainability

7. 7 Collaboration – New Question

8. Observations Summary Business & ICT Alignment – understanding of and engagement with the business generally below targeted expectations Efficient Service Delivery – an encouraging move towards implementing eServices and emerging technologies Resource Utilisation – the people factor, retention, depending on too few, little time for procedural and policy documentation. Integrated Government Interfaces – implemented sufficient to comply Infrastructure Management – standardisation, performance and demand management all needing attention Communication & Awareness – ICT requires greater business engagement Strategic Relationships – H/W & S/W Lifecycle management acceptable, however, greater leveraging of vendor relationships required Sustainability – performance short of an increasingly desired state Applications – ‘best of breed’ model now biting with integration costs 8

9. Program Development Opportunities Develop a strategy with MAV to have ICT included the LG’s formal Council Business Planning process. Enable councils to leverage the value of emerging technologies without having to independently research & trial. Encourage a standardised Service Delivery and Performance Management model to minimise re-training and increase IT Depts visibility and value. Centrally leverage State and Federal government application initiatives on behalf of LG ICT Depts. Develop Vendor Management tools to ensure maximum tactical and strategic value is derived from the Suppliers. Last Year – Successful program to improve results in Sustainability 9

10. Asset Register Sample Charts 10

11. 11 0 2 4 6 8 10 12 Total Valuations Count of Valuations 0 1 2 3 4 5 Total Asset Mngt Count of Asset Mngt

12. 12 City ManagerMaCHSOther 0 5 10 15 20 Total M & C Health Count of M & C Health 0 1 2 3 4 5 6 7 8 Total HACC Count of HACC

13. 13 IT RESPONSIBILITIESYesNo GIS 124 Web presence 77 Voice communications 142 Mobile phones 151 Records Management 106 ICT Responsibilities

14. 14 Low - Distribution of Smartphones Greatest percentage of phones are still “ dumb ”… Mobile Phones

15. – Diversification of applications limits immediate opportunity – Consider starting at Infrastructure Level VM Ware a constant Back office applications, emails reasonably common – Opportunity to share skill sets and resources – Applications Where multiple applications – Consider Panel Arrangements to reduce? Where majority single application – Consider sharing with other Councils? – Be Cautious More analysis including remainder of Councils input Give Cloud market time to mature 15 Collaboration & Sharing Observations

16. Next Steps Maturity Assessment - From the opportunities outlined determine specific programs and activities Asset Register – SURVEY MONKEY to obtain more Council data for analysis Identify opportunities for Collaboration & Sharing – Establish a Secure Online Portal for ongoing updating at Council’s convenience 16

17. Responders 17 Received Survey and Asset Register (2012) Denotes NEW 2011 & Not Respond2012 Received Only Asset Register Council NumberCouncil Name Council 1Alpine Shire CouncilBoroondaraPyrenees Shire Council Council 2Bayside City CouncilBrimbankMaribyrnong City Council Council 3Cardinia Shire CouncilCampaspeMount Alexander Shire council Council 4Central Goldfields Shire CouncilCaseyMelton City Council Council 5City of BoroondaraColac Otway Council 6City of DarebinEast Gippsland Council 7City of Greater BendigoGolden Plains Council 8City of Greater DandenongGreater Dandenong Council 9City of Greater GeelongGreater Geelong Council 10City of MonashGreater Shepparton Council 11City of Moonee ValleyHindmarsh Council 12Colac Otway ShireMacedon Ranges Council 13Macedon Rangers Shire CouncilMaroondah Council 14Maroondah City CouncilMoira Council 15Mildura Rural City CouncilMonash Council 16Mooreland City CouncilMoonee Valley Council 17Queenscliffe CouncilMoorabool Council 18Rural City of WangarattaMoreland Council 19Shire of CampaspeNillumbik Council 20Surf Coast ShireSouth Grampians Council 21Warrnambool City CouncilSurf Coast Council 22Wellington Shire CouncilWarrnambool Council 23Wyndum City CouncilWellington Council 24 Whitehorse Council 25 Whittlesea Wodonga Wyndham

18. Maturity Assessment Remainder of Program Observations 18

19. Program Observations 19 Business Alignment

20. 20 Effective Service Delivery

21. 21 Resource Utilisation

22. 22 Strategic Relationships

23. 23 Government Interfaces

24. 24 Communication

25. Asset Register Remainder of Analysis 25

26. Asset Register Analysis 26

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