1. Hello Employee, Welcome to MStreamIT!
The following document contains company guidelines for sending and accessing while using the company system.
at MStreamIT. Please read through this document and follow the Etiquette here at MStreamIT.

2. E-Mail Etiquette (Rules)
· No text speak or slang words e.g. “OMG” or “Lol” this is not expected in any business environment
· Uses a suitable subject line in the in EVERY so the reader knows what it’s about
· Set up your own signature and add it to all s
· Setup contacts and folders
· Use CC and BCC
· Use high & low importance to outline important s
· Use folders to store and keep them well arranged at all times
Always writes s
well by:
· Starting all s by addressing the reader this shows your polite and shows some respect
· Using paragraphs as this is basic English skills for extended writing
· Ending all s with "Kind regards,” Regards or Thanks if it is a formal use “Yours sincerely” or “Yours faithfully” followed by their own name this is normal in business context
· Uses capital letters where appropriate as this is again basic English
· Keep passwords safe and do not share with others.
· Passwords must be changed on a regular basis (Every Four Weeks) and follow company guidelines on setting strong passwords i.e.
. Always sign off your with your name and job title as this is normal in business context
. You must have a good use of language, spelling and grammar as we expect this in a professional business environment
In order to stay safe on the internet follow the password rules below:
A strong password must contain the following elements:
· A minimum of 8 characters long
· Combines upper and lower case letters
· Includes at least one number
· Contains alphanumeric characters... e.g.! £$%*#

3. Open
To open an all you do is simply double click it and it will appear on the screen to the right

4. Send
To send an simply press “New” then type your making sure you include who you want to send your to and the subject

5. Reply
To reply to an press the purple arrow and type your message then send it.
This is good for if you want the person to see the last message they sent you.

6. Forwarding
Forwarding s means sending an you have been sent to someone else so they can read it. To do this right click on an you want to forward and select “Forward”. Then you can choose who you want to send it to!

7. Archive
This involves moving specific s to different folders. So all the s from “Fox Z” will go to my Personal folder

8. Receive s
To receive new messaged press the check messages button and it will receive new messages that just got sent to you.

9. Attachments - Send
To attach something you press the little paperclip in the top left corner and then select the file that you want to send to the person.

10. Attachments – Open/Save
To Open/Save an attachment simply click on the attachment link and click either “Open” or “Save”

11. Digital Signature
As an employee you must follow the given rules. When you set up an you must have your signature, job role and Contact details of the company. You may only use the colour black. The pink is for example.
Press settings then mail. The first box is signature. Type in what it says above. Then tick the box “automatically include my signature on messages I send.” Then scroll down to the bottom of the page and press save.

12. CC and Bcc
Sending s to the whole of the staff can help us keep people informed. To use Bcc click options and tick show Bcc and press Okay. Then type the contact into the Bcc box.

13. Add Contacts To add a new contact press New in the top left corner.
Just add a name, address, phone number and job title and then save the contact. This will make it easier when you want to send new s.

14. High/Low Importance
To change the type of it is (Private, Confidential and normal) Press options, Click Importance and choose an option then choose a sensitivity option and press ok.

15. Create Folders
Right click the Notes. Make a new folder called MStreamIT. Then create new folders inside the MStreamIT folder by right clicking MStreamIT and name them Manager, sales, director and Technical help.
At this level I can also save time in organising my inbox. I can drag messages and place them into the relevant folders. This keeps the inbox less cluttered and more organised.

16. Automatic
Responses
Go to options and see all options and press “Tell people you are on vacation” You can choose 2 dates that people will receive during that time, then add a message people will receive during that time and sign it with your name. Remember all s must be responded to within 24 hours! So tell the customer you will respond within that time.

17. Inbox Rule
Inbox Rules can also be set on your account so if a company keeps ing you, you can just set it so that companies s get sent straight to the bin. To do this go to options > Organise > Inbox rules. Then set your rule for whatever you want

18. Archiving
Inbox has un-opened and some of these could be important. These should be read as this is bad practise.
Attachments on these s have already been saved into an appropriate folder so have been deleted
Inbox rule has been set to delete spam so it does not fill up the inbox

19. Archiving continued
This is the deleted folder showing messages that have been dealt with
BASIC RULES:
Company Policy (AUP)
1. Prioritise your mail – read messages with high importance first then either save the message in to an appropriate folder or delete the message( check slide 14).
2. Set up in-box rules to automatically delete s from people you don’t want(check slide 17).
3. Keep your in-box organised, move mail in to folders or delete messages regularly.
4. Permanently delete s that have already been opened and now serve no use. Do this at the end of each month (If the is still important archive it in an appropriate folder.
5.All s with attachments should be dealt with appropriately, the attachment saved to a folder and the then deleted(Check slide 10).