2. Promotion LAP 4 Need screen-cap when cover is approved Types of Promotion

3. Describe the types of promotion. Discuss advantages and disadvantages of promotional activities. Objectives

4. Describe the types of promotion.

5. Promotion Buy! Allie’s Day Bombarded by promotional messages  Communicates information  Builds awareness  Increases demand  Differentiates from the competition  Highlights value  Changes/Reinforces attitudes

6. Promotion: Communicates Information Goods Services Images Ideas Goods Services Images Ideas

7. Promotional Objectives  Build awareness  Increase demand  Differentiate a product from its competitors  Highlight a product’s value  Change or reinforce customer attitudes  Build awareness  Increase demand  Differentiate a product from its competitors  Highlight a product’s value  Change or reinforce customer attitudes

8. Who Says … “There’s an app for that” “Imagination at work” “A diamond is forever” “Just do it” “I’m lovin’ it” “Where dreams come true” “Expect more. Pay less.” “There’s an app for that” “Imagination at work” “A diamond is forever” “Just do it” “I’m lovin’ it” “Where dreams come true” “Expect more. Pay less.”

9. Who Says …  “There’s an app for that”  “Imagination at work”  “A diamond is forever”  “Just do it”  “I’m lovin’ it”  “Where dreams come true”  “Expect more. Pay less.”  “There’s an app for that”  “Imagination at work”  “A diamond is forever”  “Just do it”  “I’m lovin’ it”  “Where dreams come true”  “Expect more. Pay less.” Apple General Electric (GE) De Beers Nike McDonald’s Disney Resorts and Parks Target Apple General Electric (GE) De Beers Nike McDonald’s Disney Resorts and Parks Target

10. Promotional Messages Serve many purposes Come in many shapes and forms Can be delivered in a variety of ways

11. Reasons for Using Promotional Messages  Encourage customers to buy its products  Encourage customers to think positively of business  Encourage customers to buy its products  Encourage customers to think positively of business

12. Types of Promotional Messages  Product promotion  Institutional (or corporate) promotion  Product promotion  Institutional (or corporate) promotion

13. Product Promotion Goal = to persuade customers to buy a particular good or service Advertisements Coupons Personal selling TV interviews Promotional examples Promotional examples

14. What Product Promotion Can Do Creates awareness of a good or service Informs customers about product features Encourages interest in and inquiries about a good or service Creates awareness of a good or service Informs customers about product features Encourages interest in and inquiries about a good or service Stimulate customer purchases

15. What Product Promotion Can Do Informs customers where a product can be purchased Builds a reputation for a product Creates excitement and motivates retailers and salespeople Informs customers where a product can be purchased Builds a reputation for a product Creates excitement and motivates retailers and salespeople Stimulate customer purchases

16. Aims to stimulate demand, or desire, for an entire class of goods or services Emphasis is on the product and its uses, rather than on a particular brand. Competition is between the two different industries. Especially useful and necessary for introducing a new concept or a totally new product Primary Product Promotion

17. Secondary Product Promotion Also called selective product promotion Used to stimulate demand for a specific brand of a product Used to compete against other makers of the same type of product

18. Institutional Promotion Also called corporate promotion Goal = to create a certain image of the company in the eyes of the customer Does not attempt to sell a good or service

19. Institutional Promotion Can be used to: Change a particular attitude toward a firm or its products Inform customers of the company’s interest in social or environmental issues Inform the public about the company’s future Inform customers of the company’s name and type of business

20. Institutional Promotion Can be used to: Show the company’s commitment to quality, technology, or research Enhance company morale and recruit new employees Build or reinforce a favorable company image

21. Deal with issues that are in the public’s interest but are also related to the company or its products Inform customers about noncontroversial issues that are in the public’s best interest Public-service promotions Public-relations promotions

22. Designed to promote a firm’s prestige or its features Patronage promotions imagination at work

23. Discuss advantages and disadvantages of promotional activities.

24. Advantages of Promotion Contributes to eco- nomic growth and business activity Encourages customers to purchase and use new and improved products Creates jobs Supports the mass communication media Creates awareness of companies and their products Helps develop or enhance companies’ images Encourages a higher standard of living

25. Disadvantages of Promotion Some are deceptive. Some are manipulative. Some are offensive. Some may create/ reinforce stereotypes. Some play on people’s fears. “Autos manufactured today are virtually emission-free. And that’s a dramatic improvement over models from just thirty years ago…”

26. Disadvantages of Promotion Promotion has limited abilities. Cannot make up for the poor quality of a good/service Cannot immediately achieve major success Cannot substitute for well-trained salespeople

27. Be aware of the promotional messages you receive. Write them all down for one day. Identify as: Product promotion or institutional promotion Primary product promotion or secondary product promotion How did each message affect you?

28.  Alcohol companies say:  Promotions for alcohol companies  What do you think? Controversial May influence children Portray drinking as “cool” There are legal ages for purchasing alcohol. There are warnings on product packaging. They offer resources to help parents talk to children.

29. MBA Research Acknowledgments Original Developers Lelia Ventling, Sarah Bartlett Borich, MBA Research Version 2.0 Copyright © 2010 MBA Research and Curriculum Center®

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