2. Product/Service Management LAP 8 Raise the Bar Grades and Standards

3. Objectives Describe the uses of standards and grades. Describe types of standards and grades.

4. Describe the uses of standards and grades. Objective

5. Your last meal?Your last meal? Affected by standards & grades!Affected by standards & grades!

6. Standards & Grades All around us! Fulfill our expectations

7. Standards & Grades Much like school report cardsMuch like school report cards Standards—basis for judging productsStandards—basis for judging products Grades—ratings to show how well standards were metGrades—ratings to show how well standards were met A-

8. Uses for Standards & Grades Indicate how product can be used Indicate where product will be sold Indicate who user should be

9. Uses for Standards & Grades Help salespeople Indicate product safety Help sell products abroad

10. Who Sets Standards & Grades? Government agencies Trade/Professional associations Businesses

11. Describe types of standards and grades. Objective

12. Common Types of StandardsQuantityQuality TimeCost Production costs Decreased profits Cost of materials Increased sales

13. Graded Products Agricultural raw materials such as:  Wheat  Cotton

14. Graded Products Food products such as:  Meat  Dairy  Eggs

15. Graded Products Food products such as:  Poultry  Produce  Fish

16. Graded Products Oil Fuel Coal Lumber

17. Graded Products Building materials Electronics Household products

18. Product purchased this week?Product purchased this week? Effect of standards and grades?Effect of standards and grades?

19. Charlie—doesn’t reach supervisor’s time standard His work is still acceptable. Ethical or not?

20. MBA Research Acknowledgments Original Developers Christopher C. Burke, Sarah Bartlett Borich, MBA Research Version 2.0 Copyright © 2011 MBA Research and Curriculum Center®

21. Digital-based photography sources: DIGITAL VISION LTD. Teenager Today Obj. B: #130271 Photos copyright Digital Vision Ltd., all rights reserved. 833 Fourth Ave. SW, Suite 800 Calgary, AB, Canada T2P 3T5 ThinkStock Photos Various images used in this presentation are ©2010 Think Stock Photos. All rights reserved www.ThinkStockPhotos.com

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