Product/Service Management LAP 8 Raise the Bar Grades and Standards
Objectives Describe the uses of standards and grades. Describe types of standards and grades.
Describe the uses of standards and grades. Objective
Your last meal?Your last meal? Affected by standards & grades!Affected by standards & grades!
Standards & Grades All around us! Fulfill our expectations
Standards & Grades Much like school report cardsMuch like school report cards Standards—basis for judging productsStandards—basis for judging products Grades—ratings to show how well standards were metGrades—ratings to show how well standards were met A-
Uses for Standards & Grades Indicate how product can be used Indicate where product will be sold Indicate who user should be
Uses for Standards & Grades Help salespeople Indicate product safety Help sell products abroad
Who Sets Standards & Grades? Government agencies Trade/Professional associations Businesses
Describe types of standards and grades. Objective
Common Types of StandardsQuantityQuality TimeCost Production costs Decreased profits Cost of materials Increased sales
Graded Products Agricultural raw materials such as: Wheat Cotton
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