1. Implementing eGovernance Mee Seva Presents Government of Andhra Pradesh

11. Publicity, Growth & Feedback Mechanism Social MediaTV Program - Mana TV1100Customer Satisfaction SurveysFeedback SurveysOpinion Polls23 District PortalsBuilding Mobile AppsLive ChatDiscussion ForumsBlogsLinkedIn, Twitter Problem Mgmt Service Mgmt Incident Mgmt Incident Mgmt Mee Seva Development Unit SSDG eDistrict Department Functionaries Department Functionaries 1100 MRTS Mails Feedback Mechanism

12. Capacity Building Collaboration with IEG Trainings to Kiosk Operators and Department Officials Monthly Training Calendar Modes of capacity Building:  Mana TV  Video Conference  Class Room Training  District level training  Overall 1792 Training sessions have been conducted for 175 services of 16 Government Departments.  47577 have been trained out of 67928 Kiosk operators enrolled for the Mee Seva training.  13751 have been trained out of 16721 Departmental officials enrolled for the Mee Seva training. Department/Kiosk Operator wise Training Details as on 11.12.2013 NominationsTrained% No. of Department Officials167211375182% No. of Kiosk operators679284757770% Total846496132872%

13. Sustainability & Rapid Roll Out Economic Sustainability Technical Sustainability Linkages for Financial Processes Category % of Breakup KioskSCAInfraDepartment Total user charges with Service Tax A Amount846725 % Share32142628100 B Amount2035735 % Share5791420100 Payment Processing Electronic Funds Transfer System AssamPuducherryHimachal PradeshBihar

14. Financial Overview ROI – more than 100 crores Total Investment– 9 crores Monthly Earnings by the Kiosk Operators

15. Innovative Features & User Convenience Creation of New Databases Digital Signing of Databases Single Sign-On SECR Bulk Signing Categorization of Services User Friendly Cost Effective Convenience of time and location Across the counter services Transparent and Simple Eliminated Multiple Visits

16. Mee Seva Journey

17. Awards National e-Governance Award 2013-14 (Gold) CSI NIHILENT AWARD-2013 DATAQUEST-CMR E-READINESS AWARDS-2013 9 th e-India – 2013 SKOCH Digital Inclusion-2012 8 th e-India -2012 CONSTRUTECH India-2012 9 TH The Manthan Awards

18. The Road Map The above statistics is not the end…It is continuously evolving… By this Quarter end, this is what we would be looking at Category A - 1,29,60,150 (33.9%) Category B – 2,52,50,417(66.1%) 234 Services with 18 departments on board Total Transactions – 3,82,10,568 (28 th Jan 2014) Approved Transactions – 2,29,96,348 (91.1%) Pending within SLA – 5,16,640 (2.0%) Pending beyond SLA – 2,44,884 (1.0%) Rejected Transactions – 14,86,695 (5.9%) 300 25 10,000 50 Million Services Live Departments Mee Seva Centers Transactions 234 18 7000 Services Live Departments Mee Seva Centers Transactions & today we have… 38 Million

25. eTaal Sl. No.State No. of e- Transactions e-Transaction per 1000 Population Sl. No.State No. of e- Transactions e-Transaction per 1000 Population 1Gujarat4,12,59,698683.320Himachal Pradesh2,16,67731.6 2Andhra Pradesh1,22,57,911144.821Punjab1,69,8746.1 3Madhya Pradesh93,08,858128.222Manipur1,55,42857.1 4Karnataka49,37,55880.823Assam1,07,5733.5 5Delhi26,79,448159.924Jammu and Kashmir90,8347.2 6Rajasthan26,01,20137.925Meghalaya78,07026.3 7Tamil Nadu25,27,5783526Puducherry63,57951.1 8Maharashtra21,35,5721927Mizoram38,51935.3 9Kerala19,95,52059.828Goa21,01014.4 10Uttar Pradesh16,72,2528.429Dadra and Nagar Haveli6,71219.6 11Odisha14,62,45934.930Nagaland3,4701.8 12Haryana11,75,54946.431Andaman and Nicobar3,2408.5 13West Bengal8,34,7949.132Arunachal Pradesh2,9972.2 14Jharkhand7,21,10321.933Daman and Diu1,9368 15Chhattisgarh5,55,31921.734Sikkim1,3172.2 16Uttarakhand5,22,89351.735Lakshadweep1502.3 17Bihar4,79,5724.6 Total e-Transactions8,85,75,0740 18Tripura2,59,25870.6 19Chandigarh2,27,169215.4

26. Services Revenue Registration Municipality Civil Supplies Police 12 Labor Election 04 05 04 22 03 72 Agriculture 36 Power Distribution Transport Education Aadhar (UIDAI) IT & Communication 04 Mining & Geology Industries & Commerce 11 07 04 02 35 Social Welfare 03 234 08 Health Care 01 School Education 01

27. Proposed Services Revenue Registration Municipality Civil Supplies Employment 5 5 Labor Co operative 03 05 11 15 09 18 Intermediate Education Collegiate Education Technical Education Drug control Department Excise 03 Mining & Geology Director of Medical Education 05 06 09 04 Commercial Taxes 01 04 Family Welfare & Health 03 Rural Development 06 136 Power Distribution (SPDCL-10) Power Distribution (SPDCL-10) 10 AP Residential Education 04 School Education 07 Factories 04

28. Existing Services 28.PAWN BROKER LICENSE 29.SCHOOL REGISTRATION 30.ALLOPATHIC MEDICAL CARE HOSPITAL 31.DUPLICATE COPY OF CERTIFICATE-INCOME 32.DUPLICATE COPY OF CERTIFICATE-INTEGRATED 33.DUPLICATE COPY OF CERTIFICATE-RESIDENCE 34.ISES - INCOME CERTIFICATE 35.ISES - RESIDENCE CERTIFICATE 36.ISES - INTEGRATED CERTIFICATE 37.ADANGAL /PAHANI CORRECTIONS 38.LAND CONVERSION 39.LATE REGISTRATION OF BIRTH 40.LATE REGISTRATION OF DEATH 41.POSSESSION CERTIFICATE 42.LOAN ELIGIBILITY CARD 43.ISES – INCOME FEE REIMBURSEMENT 44.CERTIFIED COPIES ISSUED BY RDO 45.RESIDENCE CERTIFICATE – PASSPORT 46.EXTRACT OF D-FORM PATTA APPLICATION 47.EXTRACT OF HOUSE SITE PATTA 48.CC OF SETHWAR/RSR 49.CHESALA PAHANI 50.CERTIFIED COPIES OF PANCHANAMA 51.CERTIFIED COPIES OF PROTECTED TENANT 52.KHASRA PAHANI 53.EXTRACT OF TSLR 54.WASOOL BAQI 55.FAISAL PATTI 56.NEW PATTADHAR PASSBOOK Revenue Department 1.EXTRACT OF ADANGAL / PAHANI 2.EXTRACT OF ROR 1B 3.COPY OF FMB 4.INCOME CERTIFICATE 5.RESIDENCE CERTIFICATE - GENERAL 6.INTEGRATED CERTIFICATE (CASTE-NATIVITY-DATE OF BIRTH) 7.F-LINE PETITIONS 8.SUB-DIVISIONS OF LANDS 9.MUTATION OF ENTRIES IN REVENUE RECORDS 10.NO EARNING MEMBER CERTIFICATE 11.FAMILY MEMBER CERTIFICATE (SOCIAL SECURITY 12.SCHEMES & GOVT. EMPLOYEES / PENSIONERS) 13.OBC CERTIFICATE 14.EBC CERTIFICATE 15.AGRICULTURAL INCOME CERTIFICATE 16.COPY OF VILLAGE MAP 17.PRAJAVANI 18.APPEALS ON DEMARCATION (HYD) 19.CC OF ROM (HYD) 20.PATTADHAR PASSBOOK REPLACEMENT 21.DUPLICATE PATTADHAR PASSBOOK 22.OLD ADANGAL/PAHANI DETAILS 23.LOCALIZATION OF PROPERTIES(HYD) 24. DEMARCATION(HYD) 25.MONEY LENDING LICENSE 26.NATIONAL FAMILY BENEFIT SCHEME APPLICATION 27.APATHBANDHU APPLICATION Revenue Department Existing Services

29. 1.INVESTMENT SUBSIDY 2.PAVALA VADDI 3.POWER COST REIMBURSEMENT 4.SALES TAX REIMBURSEMENT 5.STAMP DUTY/LAND CONVERSION CHARGES/MORTGAGE DUTY 6.CLEANER PRODUCTION MEASURES 7.SKILLS UPGRADATION 8.ISO/BIS CERTIFICATION Industries & Commerce 1. NAME CHANGE 2. NEW CONNECTION - 6A – STREET LIGHTS 3. NEW CONNECTION - 6B – PUBLIC WATER WORKS 4. NEW CONNECTION - GENERAL PURPOSE 5. NEW CONNECTION - RELIGIOUS PLACES (TEMPLES, CHURCH, MOSQUE, GOVT. SCHOOLS ETC.) 6. NEW CONNECTION COMMERCIAL 7. NEW CONNECTION COMMERCIAL-HOARDINGS 8. NEW CONNECTION DOMESTIC 9. LOAD CHANGE 10. CATEGORY LOAD CHANGE 11. CATEGORY CHANGE 12.NEW CONNECTION FOR COTTAGE INDUSTRIES 13.NEW CONNECTION FOR INDUSTRIES Power Distribution (NPDCL,EPDCL,CPDCL) 1.ISSUE OF ENCUMBRANCE CERTIFICATE 2.CERTIFIED COPY OF REGISTRATION DOCUMENT 3.SLOT BOOKING FOR REGISTRATION 4.CERTIFIED COPY OF BYE LAWS 5.CERTIFIED COPIES OF SOCIETY REGISTRATION 6.CERTIFIED COPIES OF FIRM REGISTRATION 7.REGISTRATION OF SOCIETY 8.REGISTRATION OF FIRM 9.SUBMISSION OF APPEALS 10.AMENDMENT OF SOCIETY 11.FIRM NAME CHANGE 12.CHANGE IN CONSTITUTION FIRM Registration Department Revenue Department 57. CHANGE OF NAME CERTIFICATE 58. NO PROPERTY CERTIFICATE 59. AGRICULTURAL LAND VALUE CERTIFICATE 60. SMALL/MARGINAL FARMER CERTIFICATE 61. PERMISSION FOR DIGGING A AGRICLTURAL WELL/DRINKING WATER WELL DIGGING USING WALTA ACT. 62. EXTRACT OF ORC (OCCUPANCY RIGHTS CERTIFICATE) 63. RENEWAL OF CINEMA LICENCE 64. CERTIFIED COPIES OF NOC UNDER EXPLOSIVE ACT 65. CERTIFIED COPIES OF NOC UNDER PETROLEUM ACT 66. ISSUE OF OCCUPANCY RIGHTS CERTIFICATES FOR INAM LANDS 67. ISES REQUEST APPLICATION 68. ISSUE OF TONCH MAP 69. PERMISSION TO RUN THE BENEFIT SHOW 70. REFUND OF TRADE DEPOSIT 71. ISSUE OF ARM LICENSE(RENEWAL) 72. ISSUE OF ARM LICENSE(FRESH)

30. Existing Services 1. MISSING OR LOST DOCUMENTS / ARTICLES 2. PERMISSION FOR EVENT BANDHOBUST 3. ISSUANCE OF CERTIFICATES 4. FRESH LICENSES OR RENEWALS Police Services 1.RATION CARD MUTATIONS - DOB CORRECTION 2.PRINT RATION CARD 3.FAIR PRICE SHOP RENEWAL Civil Supplies Departments Information & Communications 1.25% POWER SUBSIDY 2.CONVERSION TO INDUSTRIAL POWER TARIFF 3.100%/50% STAMP DUTY REFUND 4.RECRUITMENT ASSISTANCE 5.50% EXHIBITION RENTAL REFUND 6.TIER II/III LOCATION ANCHOR COMPANY INCENTIVE 7.REIMBURSEMENT OF PATENT FILING COST 8.REIMBURSEMENT OF QUALITY CERTIFICATION EXPENDITURE 9.DECLARATION OF IT PARK STATUS 10.SPECIFIC INCENTIVES FOR SC/ST/WOMEN ENTREPRENEURS 11.ALLOTMENT OF LAND 1. BIRTH CERTIFICATE 2. DEATH CERTIFICATE 3. BIRTH CERTIFICATE CORRECTIONS 4. DEATH CERTIFICATE CORRECTIONS 5. CHILD NAME INCLUSION 6. NON AVAILABILITY CERTIFICATE - BIRTH 7. NON AVAILABILITY CERTIFICATE - DEATH Municipality (GHMC) 1. BIRTH CERTIFICATE CORRECTIONS 2. DEATH CERTIFICATE CORRECTIONS 3. CHILD NAME INCLUSION 4.PERMISSION FOR WATER CONNECTIONS 5.TRANSFER OF TITLE DEEDS 6.APPLYING FOR TRADE LICENSE 7.APPLYING FOR BUILDING PERMISSION 8.NEW ASSESSMENT REQUEST 9.SUB-DIVISION REQUEST 10.NON AVAILABILITY CERTIFICATE – BIRTH 11.NON AVAILABILITY CERTIFICATE – DEATH 12.EXEMPTION REQUEST 13.VACATION REMISSION 14.BIRTH CERTIFICATE CORRECTIONS 15.DEATH CERTIFICATE CORRECTIONS Municipality (CDMA)

31. Existing Services Labour 1.REGISTRATION OF ESTABLISHMENT / SHOP (FORM - I) 2.RENEWAL OF ESTABLISHMENT / SHOP (FORM - III) 3.ISSUANCE OF DUPLICATE CERTIFICATE FOR REGISTERED 4.ESTABLISHMENT / SHOP NOTICE OF CHANGE 1.ISSUE OF VOTER CERTIFICATE/I-CARD 2. APPLICATION FOR INCLUSION OF NAME IN THE ELECTORAL ROLLS 3.APPLICATION OF CHANGE OF DETAILS 4.APPLICATION OF TRANSPOSITION 5.APPLICATION FOR REJECTION OF NAME IN ELECTORAL ROLL Election Commission 1.RECONNAISSANCE PERMIT 2.PROSPECTING LICENSE 3.MINING LEASE 4.GRANITE QUARRY LEASE 5.MARBLE QUARRY LEASE 6.OTHER QUARRY LEASE 7.MINERAL DEALER LICENSE Mining & Geology 1.EPASS RENEWAL (POST MATRIC) 2.EPASS RENEWAL (PRE MATRIC) 3.APPLICATION FOR STUDENT SCHOLARSHIP(FRESH) Social Welfare 1. LL SLOT BOOKING WITH FEE PAYMENT 2. DL SLOT BOOKING WITH FEE PAYMENT 3. RC ABSTRACT 4. DL ABSTRACT Transport 1. APPLICATION FOR ISSUE OF AGE CERTIFICATE 2. APPLICATION FOR DUPLICATE MEMO OF MARKS 3. APPLICATION FOR RE-COUNTING OF MARKS 4. APPLICATION FOR MIGRATION CERTIFICATE Education Aadhaar 1. KNOW YOUR AADHAAR 2.AADHAAR SEEDING

32. Existing Services Agriculture Department 1.APPLICATION FOR CROP SEED SUBSIDY 2.APPLICATION FOR CROP INSURANCE 3.FARM MECHANIZATION 4.APPLICATION RESUBMISSION 5.MANUFACTURING NEW 6.MANUFACTURING ADDITION OF FERTILIZERS 7.MANUFACTURING ADDRESS DETAILS/MANUFACTURER/COMPANY NAME CHANGE 8.MANUFACTURING AMENDMENT 9.MANUFACTURING CHEMIST DETAILS CHANGE 10.MANUFACTURING DUPLICATE 11.MANUFACTURING GODOWN DELETION 12.MANUFACTURING GODOWN INCLUSION 13.MANUFACTURING RENEWAL 14.MANUFACTURING RESPONSIBLE PERSON DETAILS CHANGE 15.RETAIL DEALER CHANGE OF FIRM NAME 16.RETAIL DEALER FORM O INCLUSION 17.RETAIL DEALER GODOWN DELETION 18.RETAIL DEALER GODOWN INCLUSION 19.RETAIL DEALER INCLUSION OF IMPORTED PRODUCTS 20.RETAIL DEALER RESPONSIBLE PERSON DETAILS CHANGE 21.RETAIL DEALER SALE POINT ADDRESS CHANGE 22.RETAIL DEALER AMENDMENT Agriculture Department 23.RETAIL DEALER DUPLICATE 24.RETAIL DEALER NEW 25.RETAIL DEALER RENEWAL 26.WHOLESALE DEALER CHANGE OF FIRM NAME 27.WHOLESALE DEALER DUPLICATE 28.WHOLESALE DEALER FORM O INCLUSION 29.WHOLESALE DEALER GODOWN DELETION 30.WHOLESALE DEALER GODOWN INCLUSION 31.WHOLESALE DEALER INCLUSION OF IMPORTED PRODUCTS 32.WHOLESALE DEALER NEW 33.WHOLESALE DEALER RENEWAL 34.WHOLESALE DEALER RESPONSIBLE PERSON DETAILS CHANGE 35.WHOLESALE DEALER SALE POINT ADDRESS CHANGE 36.WHOLESLAE DEALER AMENDMENT