1. Yannick BADUEL - P: 00 33 (0)6 87 56 23 62 - T: 00 33 (0)1 47 36 29 86 - E-mail: yannick.baduel@updatefrance.fr Developed by market research specialists, Update Field Services specializes in gathering information. We prepare the ground for your studies involving B2B and B2C targets and can also set up and deploy your international projects, whether France is included in your study or not.

2. Yannick BADUEL - P: 00 33 (0)6 87 56 23 62 - T: 00 33 (0)1 83 62 13 64 - E-mail: yannick.baduel@updatefrance.fr Update Field Services has been developed to provide a solution to all the problems you may encounter in the framework of your studies. We support you at every stage of the challenges you face, from the emergence of your qualitative study problem to the ratification of the issues during your quantitative studies. Update Field Services now offers its expertise in 5 leading European countries: France, Germany, the UK, Italy, Spain as well as in Tunisia and un United Arab Emirates. Our company has also experienced and reliable international partners throughout the rest of the world to meet all your requirements. The management of our projects is centralized so as to: avoid any loss of information between your objectives and the field, guarantee the same quality standards for each country you wish to include in your study, uniformly and efficiently coordinate fieldwork, optimize the cost of managing your studies and offer you the most competitive rate possible. Presentation International representativeness Global expertise A single contact for each study

3. Yannick BADUEL - P: 00 33 (0)6 87 56 23 62 - T: 00 33 (0)1 83 62 13 64 - E-mail: yannick.baduel@updatefrance.fr Tools Update Field Services offers services adapted to your requirements in order to efficiently prepare the ground for your studies Telephone CATI: 259 positions in Europe 8 monitoring and control centers. Automatic telephone number dialing. Predictive calls (Germany). CATI software, including Voxco Vcc. Broadband Internet at all workstations. High level of data security. Face to face: 1873 interviewers in Europe National country coverage. Local coordination with 1 team leader for 15 to 20 interviewers. Professional interviewers (not students). Home-based, street-based, shop-based and specifically arranged (CAWI) sessions. 5 proofreading and monitoring centers (at least 30% of surveys are checked). Centralized data entry and coding. Focus Groups – Gang Survey – Individual interviews: More than 15 studios in Europe Focus group rooms of between 10 and 42m2. Client feedback rooms of between 10 and 18m2. Two-way mirrors. Audio-video DVD recording. Video streaming. Multilingual simultaneous translation. Computerized note-taking. Equipped kitchens – quality catering services. B2B and B2C study target recruitment. Online studies Using our panel of over 50,000 respondents or the address databases of our clients. Quantitative studies using the software platform EFS Survey or using a client platform. Setting up discussion forums on the Internet. Bulletin board with publication of videos, photos, articles, etc. Ad hoc telephone recruitment for your online studies (CATI to Web).

4. Yannick BADUEL - P: 00 33 (0)6 87 56 23 62 - T: 00 33 (0)1 83 62 13 64 - E-mail: yannick.baduel@updatefrance.fr Phone Associated services: Professional interviewers specializes in gathering information by telephone.. Possibility to attend interviews or organize a distance-monitoring system. Ensuring an optimum level of file management quality Quick communication of each important information we collected using follow- up sheets. Supervision of the study: Project manager Programmer Field manager Supervisor for 15 interviewers Data manager Face to face Associated services: Professional interviewers specializes in gathering information by face to face. We cover the entire region which we defined together during the launching of the study.. Possibility to go on the field with the interviewer. Follow-up sheets enabling us to pass on any relevant comments the interviewee would make. Supervision of the study: Project manager Local team leaders Data manager Focus groups - Gang Survey – Individual interviews interviews Associated services: Recruitment screener to guarantee the presence of only the targets you want. Accurate and detailed monitoring of the progress of recruitment throughout the process. Interviewer-recruiters selection based on the characteristics of the target. Follow-up sheets to forward you each relevant comments the target would like to pass on to you. Supervision of the study: Project manager Recruitment manager Studio manager Associated services: Precise and detailed sampling of the participants on the panels or databases to ensure that quotas are complied with. Regular follow-up of participants to guarantee active participation (panels or databases) Recruiters chosen according to the specific nature of the target (for CATI to web studies) Immediate communication of all the useful information gathered via follow-up sheets Management of the survey: Project manager Programmer Community manager Data manager Services For the purpose of guaranteeing you high-quality work at each stage of the project our fieldwork is covered by EphMRA and ESOMAR. On-line

5. Yannick BADUEL - P: 00 33 (0)6 87 56 23 62 - T: 00 33 (0)1 83 62 13 64 - E-mail: yannick.baduel@updatefrance.fr - Quantitative study in 5 countries. - Germany, Spain, France, Italy and the United Kingdom. - 175 interviews lasting 20 minutes. - Target interviewed: vascular surgeons. Example of a CAWI / CATI survey: - Quantitative study in France (multiregional). - Organisation of 100 mystery visits to pharmacies (60 minutes). - Evaluation of the consistency of the pharmacy network. - Example of control: POS advertising, availability, customer reception, advice… Example of a mystery survey: Example of a qualitative face to face survey: - Qualitative study in France. - Organisation of 10 individual interviews of 60 minutes, 6 of them on the ward and 4 at the respondents’ homes. - Recruitment of 10 people affected by HIV and receiving initial antiretroviral treatment for more than 6 months. Update Health 33% of our turnover and is the main area of our company. Faced with the specific nature of the medical world, our experience enables us to give you our guarantee that your survey will be precisely controlled and our assurance of impeccable quality when carrying out your fieldwork. Your project will be handled by project managers, team leaders and specialist researchers who have been trained to provide an appropriate response to your needs. Ipsos Healthcare, BVA Healthcare, A+A, Synovate Healthcare, Tevax, TMTG, Occurrence Santé… more and more companies are entrusting us with running their medical fieldwork, and we hope that you will join them soon. - Quantitative study in 3 countries. - Germany, Spain and France. - 180 interviews lasting 60 minutes. - Target interviewed: pneumonologists Example of a quantitative face to face survey: - Quantitative study in France. - Point of view of 370 doctors on margarine. - Target interviewed: 200 generalists, 110 gynaecologists, 60 cardiologists Example of online study:

6. Yannick BADUEL - P: 00 33 (0)6 87 56 23 62 - T: 00 33 (0)1 83 62 13 64 - E-mail: yannick.baduel@updatefrance.fr Our clients are our benchmark... The advantages Update France can offer you : An optimised budget and a streamlined scope of study. A company which focuses heavily on the internationalisation of study fieldwork. Professional interviewers who are natives to the countries you wish to include in your study. Centralised coordination of your projects: a single contact for all the countries you wish to include in your study. Homogenised quality standards to guarantee that your quality requirements are met.

7. Yannick BADUEL - P: 00 33 (0)6 87 56 23 62 - T: 00 33 (0)1 83 62 13 64 - E-mail: yannick.baduel@updatefrance.fr Repartition of our activity

8. Yannick BADUEL - P: 00 33 (0)6 87 56 23 62 - T: 00 33 (0)1 83 62 13 64 - E-mail: yannick.baduel@updatefrance.fr Yannick Baduel Associate Director Pauline Gauthron Associate Director Mob: 00 33 (0)6 87 56 23 62 Tel.: 00 33 (0)1 83 62 13 64 E-mail: yannick.baduel@updatefrance.fryannick.baduel@updatefrance.fr pauline.gauthron@updatefrance.fr Web: www.updatefrance.frwww.updatefrance.fr