1. Copyright RSO ® SpA – 20123 Milano Via Leopardi 1 RSO Spa Presentation BeLT – Kick off meeting Venice, 25 and 26 February 2007

2. Copyright RSO ® SpA, Milano 2 RSO is a knowledge-based company which carries out innovative organization and management projects, in partnership with its private and public customers : RSO is today a group of consulting, training, research and internet solutions of large dimensions:  200 consultants in Italy and in France  6 locations (Verona, Milano, Bologna, Roma, Napoli, Parigi)  International network  more than 250 private and public clients (local and national government, international organisations, and private enterprises in all sectors of industry and commerce) RSO Spa Company profile

3. Copyright RSO ® SpA, Milano 3  Socio-technical approach through a strategic convergence among organisation, knowledge development and technology.  Integrated consulting services matched with digital technologies solutions  Consulting and training businesses are upgraded with web- based systems and solutions supporting the implementation of organisational re-design (e-processes), educational systems (e-learning), human resources management and development systems (e-HR services), knowledge management system and community of practices creation. RSO’s consultancy approach

4. Copyright RSO ® SpA, Milano 4 RSO practices Labour market policies and professional training Equal opportunities and gender projects Business process reengineering and change management Business process reengineering and change management Competency management Training and development eServices eGovernment Local development

5. Copyright RSO ® SpA, Milano 5 E-LEARNING BLENDED TRAINING Support to learners Consulting services Tailor made courses On-line courses catalogue Learning solutions Change Management/ Communication on-line courses LMS Support services Training to e-learning teams Organisational support RSO practice in blended learning

6. Copyright RSO ® SpA, Milano 6 Learning solutions RSO provides a range of different models of learning solutions designed to give the most appropriate answer to customers’ needs. SELF-TRAINING ASSISTEDSELF-TRAINING COLLABORATIVETRAINING Support services Support to learners

7. Copyright RSO ® SpA, Milano 7 SELF-TRAINING  Very structured contents  Focus is to attract and keep learners concentrated on the course with appealing content enriched by a lot of interactivity and multimedia Learning solutions

8. Copyright RSO ® SpA, Milano 8 ASSISTED SELF-TRAINING  Training supported by a tutor  Content less structured thanks to the contribution of the tutor  Main focus is the tutor-learner relationship Learning solutions

9. Copyright RSO ® SpA, Milano 9 COLLABORATIVE TRAINING  Groupwork(case study, business game, web tasks, etc.)  Content designed by learner supported by tutor  Focus is on learning community and knowledge sharing Learning solutions

10. Copyright RSO ® SpA, Milano 10 Introducing large scale e-learning projects often require a particular commitment and effort in terms of change management and communication within the company. For this reason the planning and deployment of communication plans is often provided, aimed at:  building commitment;  rising awareness;  obtaining a buy-in from all employees;  reaching adoption;  reporting periodically participation, loyalty and interest. Communication plan Support services Consulting services Change Management/ Communication

11. Copyright RSO ® SpA, Milano 11  A full adoption of e-learning is key for the progression of a continuous learning policy within modern organizations.  RSO provides clients with an effective support aimed to the creation of a “e- learning team” within the company, capable to manage permanently the entire e-learning process. Training a e-learning team Support services Consulting services Training to e-learning teams

12. Copyright RSO ® SpA, Milano 12 Concerning the management of all organisational activities connected to e-learning projects, such as: Definition of training architecture (on line - blended) Definition of the “pilot” target Definition of the “pilot” target Planning of training sessions Definition of tools for the assessment of knowledge transfer and the evaluation of customer satisfaction Reporting Organisational support Integrated Learning Environment Libri, CD Rom Workshop e formazione in aula E-Learning Mentoring Supporto e servizi di assistenza Basi dati Strumenti di collaborazione E-library Strumenti di condivisione Support services Consulting services Organisational support

13. Copyright RSO ® SpA, Milano 13 An experience ORCHESTRA: A lifelong learning project by the Municipality of Rome The project’s drivers: a.to introduce a continuous training system, in which the learners participate as “knowledge producers”, and not only as “information recipients”; b.to sustain the development of informal knowledge networks within the professional communities of the Municipality, introducing structured knowledge sharing and shaping modalities; c.to create new professional figures, able to begin this process: -the “Learning Object Editors”: municipal employees and officers able produce content packages, usable on line, on topics of recognised professional interest; -the “Tutors os Virtual Communities”, able to animate and support the L.O. Editors virtual teams d.to experiment a training framework based on the integration of different training methods (face-to-face training, e.learning, cooperative work), supported by computer networks aimed at facilitating the social and professional communication

14. Copyright RSO ® SpA, Milano 14 ORCHESTRA in figures: a.over 300 “Learning Object Editors” trained b.about 100 “Tutors of Virtual communities” trained c.27 Learning objects produced and available on the portal of the Municipality (the Marco Aurelio portal). Some examples.... Xilophone: Outcomes orientation French horn: E-Government Squeeze box: Cooperative learning Piano: Teambuilding Sax: Process analysis and redesign Maracas: Organisation of the Local bodies and of the Municipality of Rome Drum: Labour law Harp: Coaching Viola: Stress management

15. Copyright RSO ® SpA, Milano 15 RSO contribution: the Orchestra portal

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18. Copyright RSO ® SpA, Milano 18 Thank you for your attention