1. PALS Public Services/ Program Registration April 11, 2013 10:00am Suffolk Cooperative Library System

2. System Update  Outstanding Issues  Record Cleanup  Huntington Move to LI LINK  PALS Call Center  Training Sessions

3. Encore Upcoming Features  Encore 4.2  Encore Mobile  Encore Customization  Location Linking  Search Term Highlighting  Items on Browse Display

4. Encore Upcoming Features  Encore 5.0  Date Range Refinements  3M eBook Checkout  Overdrive Integration  eBook Integration – Patron Record  Expanded Item Display  Graphical Shelf Browse

5. Date Range Refinements

6. 3M eBook Checkout

7. Overdrive Integration

8. eBook Integration – Patron Record

9. Expanded Item Display

10. Graphical Shelf Browse

11. LI LINK Report and Review  Since going live on August 15, 2012, PALS patrons have borrowed approximately 5,000 items from LI LINK libraries across Long Island. Average 45 items per delivery bin

12. Items borrowed by PALS patrons from LI LINK libraries

13. LI LINK Report and Review Promoting LILINK as a patron-driven service

14. LI LINK Report and Review Reminders: 1. Check out items before sending. 2. Cancel Requests you will not fill.

15. Overdrive Update

16. BREAK DEMO LAB MEDIA LAB ASSISTIVE TECHNOLOGY CENTER Write down something you can find in the SCLS Demo Lab, Media Lab or Assistive technology center that begins with the first letter of your name.

17. eCommerce for Program Reg  Live NOW!  Libraries are free to test.  Contact us if you would like help setting up a test eCommerce program.  Complete Instructions: http://bit.ly/10BSmJe http://bit.ly/10BSmJe

18. eCommerce for Program Reg Setup for Online Payment Required Programs: 1. Enter Program COST 2. ECOMM REQ = Required 3. Optional: Enter a Public note indicating that full payment is due at the time of registration.

19. eCommerce for Program Reg Setup for Online Payment Optional Programs: 1. Enter program COST 2. ECOMM REQ = Optional 3. ECOMM WARN = Message the patron will see when opting to register without paying online. Enter only if you would like the message to differ from the default message. Default Warning Message: NOTE: If you do not pay online now with your credit card, you will be unable to pay online later. You must call or come into the library to pay as soon as possible or your registration may be cancelled.

20. eCommerce for Program Reg Best Practices:  Need full reimbursement for this program? Add 4% to the cost of the program.  Have a reimbursement policy in place and make sure it is clear to patrons  Programs should clearly display payment requirement in a Public or Fee note  Staff will need to register eCommerce programs in Millennium  Staff should monitor waitlist manually in order to get payment for programs

21. eCommerce for Program Reg FAQ’s  What Credit Cards are accepted? At this time, Discover, Master Card and Visa are currently the only accepted payment methods.  How will Libraries get the money for these payments? eCommerce payments are credited to a single merchant account via SCLS. The money is dispersed to the appropriate library quarterly.  What should we do if we need to refund a patron’s money? We can not credit money back to a patron at this time. Refunds will be made at the discretion of the individual library via their own financial arrangements.  How much gets deducted from the total collected for service fees? Each online payment is subject to fees from the credit card company and the merchant bank. The fees vary based on the number of transactions being processed and the amount of each transaction, as well as by the type of Credit Card used. When SCLS distributes eCommerce payments, it is less the amount of these transaction fees.

22. Program Registration FAQ’s

23. PALS Services Outside the Library  Libraries across the nation are taking their services out into their communities!  Library staff embedding themselves in their communities to provide library services at the point of need.

24. Penn State “Ask Cart” http://www.libraries.psu.edu/psul/berks/about/the_ask_cart_with.html

25. Audrey Barbakoff presents “Ferry Tales” on the Bainbridge Island-Seattle commuter ferry. Photo courtesy Kitsap Regional Library, WA

26. Poppy Johnson, Floyd Memorial Library http://bit.ly/Z9xYVI

27. Kokomo-Howard County Public Library Mall Reference Service http://on.fb.me/14OyoCh

28. Ambulance Riding Librarian, Indianapolis http://www.ambulanceridinglibrarian.com/ http://www.ambulanceridinglibrarian.com/

29. PALS Services Outside the Library  Online Self Registration  Program Registration  Search interfaces  Offline Circulation  Remote Millennium connections  Remote Access Points If we wanted to try this, what PALS Services are available to help?

30. http://bit.ly/10weDIp Online Self Registration

31. Congratulations! You are now a member of the Your temporary card number is Bring this card to the library listed above within 30 days to complete your permanent registration. OR Download materials and use our online services today at http://live-brary.comhttp://live-brary.com Congratulations! You are now a member of the Mastics Moriches Shirley Community Library Your temporary card number is Bring this card to the library listed above within 30 days to complete your permanent registration. OR Download materials and use our online services today at http://live-brary.comhttp://live-brary.com

32. Program Registration

33. Search interfaces http://bit.ly/Zn7sBv

34. Leeward Community College – University of Hawaii http://bit.ly/12IATWp http://bit.ly/12IATWp Offline Circulation

35. Remote Millennium connections Warwickshire Library Bookmobile – London, England http://bit.ly/10Mh0YU http://bit.ly/10Mh0YU

36. Free Library of Philadelphia –Train Station Virtual Library http://bit.ly/ZFY2bi http://bit.ly/ZFY2bi Remote Access Points

38. Reference Desk Skokie Public Library http://www.flickr.com/photos/skokiepl/3920533251/

39. Reference Desk Edmonton Public Library http://bit.ly/ZFHIHs

40. Christian Zabriskie, Queens Library http://on.fb.me/Z2rEJz I have long contended that a room full of books is simply a closet but that an empty room with a librarian in it is a library. R. David Lankes, The Atlas of New Librarianship

41. General Discussion

42. Next Meetings: PALS Public Services/ Circulation September 19, 2013 PALS Program Registration October 24 th, 2013 San Francisco Public Library – Sidewalk “Pop-Up” Library http://bit.ly/13Sm2cF