1. Copyright ©: 1995-2011 SAMSUNG & Samsung Hope for Youth. All rights reserved Tutorials The internet: Safe online shopping Suitable for: Improver

2. Copyright ©: 1995-2011 SAMSUNG & Samsung Hope for Youth. All rights reserved Tutorials The internet: Safe online shopping Improver Shopping online is a great way to find exactly what you need. You can save money, and you don't have to leave home to do it.

3. Copyright ©: 1995-2011 SAMSUNG & Samsung Hope for Youth. All rights reserved Tutorials The internet: Safe online shopping Many search engines have a shopping search. This lets you find what you want, and compare prices from different online stores. You can search for a type of product (‘26” LCD TV’) or the exact make and model (‘Samsung Galaxy Tab 10.1’) Improver

4. Copyright ©: 1995-2011 SAMSUNG & Samsung Hope for Youth. All rights reserved Tutorials The internet: Safe online shopping Shopping searches can show you extra information that helps you make the right decision. This search result includes delivery prices, so you can see the overall cost. The results also show how other shoppers have ‘rated’ each online store. Click on a result to visit the online store you want. Improver

5. Copyright ©: 1995-2011 SAMSUNG & Samsung Hope for Youth. All rights reserved Tutorials The internet: Safe online shopping If you know the online store you want to use, enter its web address into the address bar in your browser, or search for that store. Most online stores let you search their site for products. Improver

6. Copyright ©: 1995-2011 SAMSUNG & Samsung Hope for Youth. All rights reserved Tutorials The internet: Safe online shopping Read the description to make sure you’ve chosen the right product. Many sites let customers add their own product reviews for you to read. Improver

7. Copyright ©: 1995-2011 SAMSUNG & Samsung Hope for Youth. All rights reserved Tutorials The internet: Safe online shopping Shopping online works like using a real shop. Put the products you want into your shopping basket, and then go to the checkout. Click the ‘Add to basket’ button to select a product. The site will remember your choices as you browse other pages and products. You many need to select a size or colour for your product, for example when buying clothes. Do this before you add the product to your basket. Improver

8. Copyright ©: 1995-2011 SAMSUNG & Samsung Hope for Youth. All rights reserved Tutorials The internet: Safe online shopping Many sites show you how many items you have chosen, and their total cost. Click on the shopping basket image to edit the contents. You can change how many of each item you want, or remove things if you change your mind. Improver

9. Copyright ©: 1995-2011 SAMSUNG & Samsung Hope for Youth. All rights reserved Tutorials The internet: Safe online shopping Click on ‘Checkout’ to pay for your products. This gives you another chance to check that you have chosen the right items and the right quantity. Improver

10. Copyright ©: 1995-2011 SAMSUNG & Samsung Hope for Youth. All rights reserved Tutorials The internet: Safe online shopping The checkout page lets you choose your delivery option. There may be more than one option, such as a slower, cheaper delivery method plus a faster but more expensive one. Check delivery times and details. Most shops will have a ‘Deliveries and returns’ page. Many deliveries will need a signature. Improver

11. Copyright ©: 1995-2011 SAMSUNG & Samsung Hope for Youth. All rights reserved Tutorials The internet: Safe online shopping You may be asked to register before you pay. This lets the shop store your details, to make shopping quicker for you next time. Use a strong password. That is, one with upper and lowercase letters, and numbers. Don't share your password or write it down. Check if you are agreeing to receive marketing emails, or for the store to share your details with other companies. There will be a box for you to tick or un-tick, to opt in or out. Improver

12. Copyright ©: 1995-2011 SAMSUNG & Samsung Hope for Youth. All rights reserved Tutorials The internet: Safe online shopping Enter your card details carefully when you pay. Some card providers have their own security system. You might be asked to join this, or be taken to another page to enter these details. Improver

13. Copyright ©: 1995-2011 SAMSUNG & Samsung Hope for Youth. All rights reserved Tutorials The internet: Safe online shopping You should be sent an email to confirm your order. It’s also a good idea to print out your order confirmation page. You should also receive an email when your order is sent. Improver

14. Copyright ©: 1995-2011 SAMSUNG & Samsung Hope for Youth. All rights reserved Tutorials The internet: Safe online shopping Shopping online lets you choose from big household names to tiny stores run from home. Follow these simple steps to make sure you can trust an online store. Improver

15. Copyright ©: 1995-2011 SAMSUNG & Samsung Hope for Youth. All rights reserved Tutorials The internet: Safe online shopping A trustworthy shop will have a phone number and contact address you can use. These might be on each page, or on a separate ‘Contact us’ page. Improver

16. Copyright ©: 1995-2011 SAMSUNG & Samsung Hope for Youth. All rights reserved Tutorials The internet: Safe online shopping Check that your product is in stock. The product page should show this next to the price. If the page does not tell you, phone the store to find out. Improver

17. Copyright ©: 1995-2011 SAMSUNG & Samsung Hope for Youth. All rights reserved Tutorials The internet: Safe online shopping Check up on your rights. A reliable store will have clear terms and conditions that explain your rights if the product is faulty or not what you wanted. Improver

18. Copyright ©: 1995-2011 SAMSUNG & Samsung Hope for Youth. All rights reserved Tutorials The internet: Safe online shopping When you register or pay, make sure the site uses a secure web page. The address bar in your browser program will show this. Look for ‘https’ and a padlock symbol. Improver

19. Copyright ©: 1995-2011 SAMSUNG & Samsung Hope for Youth. All rights reserved Tutorials The internet: Safe online shopping It’s not a good idea to shop online using a public computer. Close your browser when you finish shopping on a shared or public computer, or if you are using your own computer in a public place. If you have registered with the shopping website, make sure you sign out before you close the browser. Improver

20. Copyright ©: 1995-2011 SAMSUNG & Samsung Hope for Youth. All rights reserved Tutorials The internet: Safe online shopping Well done You’ve completed the tutorial! Visit the ‘Tutorials’ section of the website for information on using other equipment and software. Or you can visit the ‘Case studies’ section and be inspired to use your new knowledge in creative ways! Improver