1. Assessing and Facilitating Change Readiness In Healthcare SIOP 2014 Denison Consulting Alice Wastag, M.S., Research Consultant March, 2014 1

2. Healthcare organizations are facing profound changes due to reforms and advances in knowledge and technology (Institute of Medicine, 2001). Examples include Electronic Health Records Computerized Provider Order Entry Patient Centered Medical Home Affordable Care Act Change in Healthcare 2

3. When measuring change readiness… Methodology/approach (surveys, interview, multi-rater feedback, team development, process improvement etc.)? Who to include in the readiness assessment? Individual level or group level? Change-specific or general ? Measuring Change Readiness Practical Considerations 3 3

4. The wide variety of methodologies, are indicative of the many approaches in which change readiness can be managed within healthcare. In order to address these practical considerations, this symposium brings together a panel of experts on change readiness and change management within healthcare. Measuring Change Readiness Practical Considerations 4 4

5. Today’s Schedule Ashley M. Guidroz, PhD, SPHR, Senior Consultant Chris Cancialosi, PhD, Founder and Managing Partner gothamCulture LLC Georges Potworowski, PhD, Assistant Professor Today’s schedule Christopher G. Wise, MHSA, PhD, Healthcare Transformation Consultant Wise Healthcare