1. THE CONNECTICUT TAX COLLECTORS ASSOCIATION CIVLS Update May 14, 2015 Status  GO LIVE, SPRING 2015 Tax Collector Self-Service – New On Line Capabilities  DEMONSTRATION Key Issues  Discussion Next Steps  Getting to GO LIVE

2. CIVLS Project Timeline 2 CIVLS Kickoff Release 1 Release 1A Release 2 201020112012 Licensing Managed and Regulated Businesses and Core Infrastructure Vehicle Services: Registration & Title 2013 Mar 2011 20142015 Feb 2012 Web Renewals – Dealer Licensing GO LIVE Spring 2015 2016 CT Tax Collectors Association - May 2015

3. 3 CIVLS IMPROVEMENTS On Line Tax Collector Capabilities Real Time Put-ons / Take-offs – CIVLS will provide Tax Collectors access to a “Portal” to do real time put-ons and take-offs (CIVLS term: Add/Remove Exceptions) so that the customer can go back home and register (i.e. renew) their registrations on-line – DMV would also support the Towns processing the renewals for their citizens at a fee not to exceed $2 (and/or no fee if the Town prefers) so the customer can have a one-stop experience with their local Municipality As with any new service offering, the DMV would advise speaking with Municipal Corporate Counsel prior to exercising this option. CT Tax Collectors Association - May 2015

4. 4 CIVLS IMPROVEMENTS On Line PORTAL Tax Collector Capabilities The CIVLS Web Portal will allow the Collectors to process real time put- ons and take-offs. To access the DMV portal you will need: – A PC with access to the Internet – A web browser. The following are supported: Current versions of Microsoft Internet Explorer Current versions of Apple Safari Current version of Mozilla Firefox Current version of Google Chrome A portal user name and associated password. The user name will be obtained through a DMV Administrator. Real-time portal testing with towns has taken place and operating as expected. Batch files will be processed through the batch transfer processing via Tumbleweed, however, one-record put-ons and take-offs can be done in real time. CT Tax Collectors Association - May 2015

5. NEW Customer Self-Service Capabilities Self-Initiated Compliance Checks 5 CT Tax Collectors Association - May 2015

6. 6 NEW Customer Self-Service Capabilities Self-Initiated Compliance Checks CT Tax Collectors Association - May 2015

7. CIVLS IMPROVEMENTS On Line PORTAL 7 CIVLS Portal For Tax Collectors CT Tax Collectors Association - May 2015

8. 8 CIVLS IMPROVEMENTS On Line PORTAL – Update Exceptions CT Tax Collectors Association - May 2015 On Line Portal Add/Remove ExceptionsAdd/Remove Exceptions Put on / Take offPut on / Take off Inquiry –Inquiry – DMV Direct Title and RegistrationTitle and Registration PlatePlate Added Functions For DMV Direct Customers

9. CIVLS IMPROVEMENTS On Line PORTAL – Update Exceptions 9 CT Tax Collectors Association - May 2015 Customer number, Vehicle number and Leasing company flag are provided to towns on the assessor files

10. 10 CIVLS IMPROVEMENTS On Line PORTAL – Update Exceptions CT Tax Collectors Association - May 2015 Put-ons, Take-offs (e.g. Delinquent Tax)

11. CIVLS IMPROVEMENTS On Line PORTAL – On Line Updates 11 CT Tax Collectors Association - May 2015 PORTAL VIEW - Delinquent Tax Exception Successfully Applied to Customer Record Participates in DMV Direct under the CTCA Agreement For ALL +

12. CIVLS IMPROVEMENTS On Line PORTAL – On Line Updates 12 CT Tax Collectors Association - May 2015 INTERNAL CIVLS VIEW - Delinquent Tax Exception on Customer Record

13. CIVLS IMPROVEMENTS On Line PORTAL – Title and Registration Inquiry 13 Select the customer Let’s demonstrate that the Tax Delinquency was applied correctly by using “Title & Reg Inquiry” CT Tax Collectors Association - May 2015

14. CIVLS IMPROVEMENTS On Line PORTAL – Title and Registration Inquiry 14 CT Tax Collectors Association - May 2015 Click and Drill Down

15. CIVLS IMPROVEMENTS On Line PORTAL – Title and Registration Inquiry 15 CT Tax Collectors Association - May 2015

16. CIVLS IMPROVEMENTS On Line PORTAL – Title and Registration Inquiry 16 CT Tax Collectors Association - May 2015 Vehicle Vehicle This is a “drill down” to the vehicle information for the customer’s vehicle

17. CIVLS IMPROVEMENTS On Line PORTAL – Title and Registration Inquiry 17 CT Tax Collectors Association - May 2015 Title Plate Reg

18. CIVLS IMPROVEMENTS On Line PORTAL – Title and Registration Inquiry 18 CT Tax Collectors Association - May 2015 Customer

19. CIVLS IMPROVEMENTS On Line PORTAL – Plate Inquiry 19 PLATE INQUIRY CT Tax Collectors Association - May 2015

20. CIVLS IMPROVEMENTS On Line PORTAL – Plate Inquiry 20 CLICK FOR PLATE INQUIRY DETAILS CT Tax Collectors Association - May 2015

21. CIVLS IMPROVEMENTS On Line PORTAL – Plate Inquiry 21 PLATE INQUIRY DETAILS CT Tax Collectors Association - May 2015

22. Key Issues What Does This Mean to Me (Tax Towns)? DMV is upgrading 70’s technology  A change is needed, along with PATIENCE – Change to: Daily batch updates; Capable of real-time put-ons and take-offs Tax Delinquencies not linked to Customers  We WILL encounter Data Issues Match Ratios Low -- Poor Current DT Records % Match  DMV Team Will Continue to Work with You – Not all vehicle records converted from a towns delinquent records will be in the CIVLS database. DMV Retention Schedule for registration records per CGS Sec. 14-10: Current + 3 Years GO LIVE Weekend – Assessors and Collectors will be supplied the list of current active registration records in the CIVLS database. The Tax Collector will send DMV their Put-Ons for customers found in the active files Weekly Webinars for Q & A’s – Wednesdays: 11:00 am – Conference Line: (877) 791-3871 Participant Code: 6715996 22 CT Tax Collectors Association - May 2015

23. CIVLS IMPROVEMENTS Batch File Layout Delinquency File - FieldsData TypeFormatLength Transaction DateNumericccyymmdd8 Transaction TypeCharA or D1 Customer IDNumeric 10 Leasing CompanyCharY or N1 Vehicle IDNumeric 9 Tax Town NumberNumeric 3 23 CT Tax Collectors Association - May 2015 Processed nightly. If the file is received prior to midnight on your ftp site, it will be processed in the a.m.

24. 24 QUESTIONS? Previously Submitted New Questions CT Tax Collectors Association - May 2015