1. Bret Ingerman Chair 2010 EDUCAUSE Current Issues Committee Vice President for Computing and Information Services Vassar College ingerman@vassar.edu Top-10 IT Issues for 2010

2. Agenda Current Issues Committee Annual survey process Results of the 2010 Survey Context / Impact 2

3. Agenda 3 Current Issues Committee Annual survey process Results of the 2010 Survey Context / Impact Listen Usefulness of current survey / article? How can we make it more useful / relevant?

4. Begin with the Results… 4

5. Top-10 Strategic Issues for 2010 1.Funding IT 2.Administrative / ERP / Information Systems 3.Security 4.Teaching and Learning with Technology 5.Identity / Access Management 6 (tie).Disaster Recovery / Business Continuity 6 (tie).Governance, Organization, and Leadership 7.Agility, Adaptability, and Responsiveness 8.Learning Management Systems 9.Strategic Planning 10.Infrastructure / Cyberinfrastructure 5

6. The Process 6

7. EDUCAUSE Current Issues Committee 7 “Identifies information technology and resources management issues in higher education to be addressed through the association's various programs and activities” –Description from EDUCAUSE web site

8. 2010 Current Issues Committee 8 Bret L. Ingerman, Committee Chair Vice President for Computing and Information Services Vassar College Julie Buehler Deputy CIO University of Rochester Charles D. Dziuban Director, Research Initiative for Teaching Effectiveness University of Central Florida David J. Ernst Associate Vice President and CIO University of California Office of the President James Estrada Vice President for Information Services and University Librarian Fairfield University Andrea Henne Dean, Online and Distributed Learning San Diego Community College District Linda Mehlinger Assistant Vice President of Planning & Information Technology Morgan State University Joseph A. Moreau CTO SUNY College at Oswego Jonathan Mott Adjunct Professor, Instructional Psychology & Technology Brigham Young University Michael Richichi Director of Computing and Network Services Drew University Theresa Rowe CIO Oakland University Catherine Yang, Staff Liaison Senior Director EDUCAUSE

9. Survey Timeline 9 October:Committee discusses list of issues and sub-topics November:Committee meets at EDUCAUSE conference Finalizes list of issues and sub-topics December:Launch the survey (on-line) January:Committee receives survey results Selects issues Starts writing! Feb. - April:Review and re-write (with Teddy Diggs, Publisher/Editor of EDUCAUSE Review) May/June:Article published in EDUCAUSE Review

10. 2010 Survey Four areas: Issues that are critical for strategic success Issues that are expected to become more significant Issues that demand greatest amount of IT leader’s time Issues that consume most financial & human resources Select 5 most important issues 27 issues on the list Sent to 1,909 EDUCAUSE primary member reps 424 completed the survey (22%) 10

11. The Results (revisited) 11

12. Top-10 Issues for 2010: Strategic Importance 1.Funding IT 2.Administrative / ERP / Information Systems 3.Security 4.Teaching and Learning with Technology 5.Identity / Access Management 6 (tie).Disaster Recovery / Business Continuity 6 (tie).Governance, Organization, and Leadership 7.Agility, Adaptability, and Responsiveness 8.Learning Management Systems 9.Strategic Planning 10.Infrastructure / Cyberinfrastructure 12

13. Top-10 Issues for 2010: Potential to Become More Significant 1.Funding IT 2.Security 3.Outsourcing / Insourcing / Cosourcing / Crowdsourcing 4.Identity / Access Management 5.Administrative / ERP / Information Systems 6.Teaching and Learning with Technology 7.IT Assessment / Benchmarking / Evaluation 8.Agility, Adaptability, and Responsiveness 9.Infrastructure / Cyberinfrastructure 10 (tie).Learning Management Systems 10 (tie).Technology Change 13

14. Top-10 Issues for 2010: Consuming Most of IT Leader’s Time 1.Funding IT 2.Governance, Organization, and Leadership 3.Administrative / ERP / Information Systems 4.Strategic Planning 5.Policy Development and Compliance 6.Security 7.Collaboration / Partnerships / Building Relationships 8 (tie).Infrastructure / Cyberinfrastructure 8 (tie).Staffing / HR Management / Training 9.Communications / Public Relations for IT 10.Technology Change 14

15. Top-10 Issues for 2010: Consuming Most Financial /HR Resources 1.Administrative / ERP / Information Systems 2.Infrastructure / Cyberinfrastructure 3.Learning Management Systems 4.Web Systems and Services 5.Teaching and Learning with Technology 6.Learning Environments 7.Security 8.Data Administration 9.Student Computing 10.Funding IT 15

16. The Issues are Consistent… 16

17. 17 Funding IT Administrative / ERP / Information Systems Security Teaching and Learning with Technology Identity / Access Management Disaster Recovery / Business Continuity Governance, Organization, and Leadership Agility, Adaptability, and Responsiveness Learning Management System Strategic Planning Infrastructure / Cyberinfrastructure 2010 1 2 3 4 5 6 6 7 8 9 10

18. 18 Funding IT Administrative / ERP / Information Systems Security Teaching and Learning with Technology Identity / Access Management Disaster Recovery / Business Continuity Governance, Organization, and Leadership Agility, Adaptability, and Responsiveness Learning Management System Strategic Planning Infrastructure / Cyberinfrastructure 20102009200820072006 11312 22233 33121 45 56541 68654 677108 798 8 9 987 4476

19. 19 Funding IT Administrative / ERP / Information Systems Security Teaching and Learning with Technology Identity / Access Management Disaster Recovery / Business Continuity Governance, Organization, and Leadership Agility, Adaptability, and Responsiveness Learning Management System Strategic Planning Infrastructure / Cyberinfrastructure 20102009200820072006 11312 22233 33121 45 56541 68654 677108 798 8 9 987 4476

20. 20 Funding IT Administrative / ERP / Information Systems Security Teaching and Learning with Technology Identity / Access Management Disaster Recovery / Business Continuity Governance, Organization, and Leadership Agility, Adaptability, and Responsiveness Learning Management System Strategic Planning Infrastructure / Cyberinfrastructure 20102009200820072006 11312 22233 33121 45 56541 68654 677108 798 8 9 987 4476

21. 21 Funding IT Administrative / ERP / Information Systems Security Teaching and Learning with Technology Identity / Access Management Disaster Recovery / Business Continuity Governance, Organization, and Leadership Agility, Adaptability, and Responsiveness Learning Management System Strategic Planning Infrastructure / Cyberinfrastructure 20102009200820072006 11312 22233 33121 45 56541 68654 677108 798 8 9 987 4476

22. …while the Context Has Changed 22

23. 23 Strategic Planning 20102009200820072006 987 Top 10 issue for 9 of last 11 years Two times when important: Plenty of money Need to cut budgets Budget crisis really sunk in this past year

24. 24 Infrastructure / Cyberinfrastructure 20102009200820072006 104476 Economic concerns = less investment The “cloud” = outsourced infrastructure Still need to consider “the network” = wired + wireless + cellular Smartphones, PDAs Green computing

25. 25 Agility, Adaptability, and Responsiveness 20102009200820072006 798 “Change Management” in 2008 and earlier Appearance coincides with economic downturn Evolving needs (requirements) of stakeholders Gmail, smartphones, iPad Flexibility, functionality, convenience “Their” efficiencies = “our” agility, adaptability, responsiveness

26. 26 Governance, Organization, and Leadership 20102009200820072006 677108 Current challenges Require increased stewardship of all resources (financial and human) Build and maintain strategic partnerships (internal and external) Simple or temporary cuts/changes no longer sufficient “Fluff” is gone Re-visioning of services and resource realignment Clearly connect IT to campus mission and goals

27. 27 Administrative / ERP / Information Systems 20102009200820072006 22233 Fairly stable operation Yet still costly and time consuming New financial realities = new questions Streamlined? Core features vs. “bolted on” additions? Can components be outsourced, or SaaS?

28. 28 Funding IT 20102009200820072006 11312 Always a top-10 issue In the past due to underfunding Future increases unlikely Rather than bemoan lack of funding… Seize “opportunity” for strategic planning Prioritizing with stakeholders within allocated budget Lemons to lemonade

29. Incongruities 29

30. Infrastructure / Cyberinfrastructure 30 Consuming Most Financial / HR Resources2 Consuming CIO Time8 Potential to Become More Significant9 Strategic Importance10 A lot to keep afloat Network upgrade / replacement (wireless and wired) Still need to consider Proliferation of (new) wireless devices Cloud

31. Web Systems and Services 31 Consuming Most Financial / HR Resources4 Consuming CIO Time Potential to Become More Significant Strategic Importance Mainstream Value proposition?

32. IT Assessment / Benchmarking / Evaluation 32 Potential to Become More Significant7 Consuming CIO Time Strategic Importance How really important is this to us? “Expected of us” or “essential to us”?

33. Collaboration / Partnerships / Building Relationships 33 Consuming CIO Time7 Potential to Become More Significant Strategic Importance Why only #7 for consuming time? not strategic? If not strategic, how can it not be poised for significance? Given the climate, why isn’t this higher on all lists? Are we already excelling at this??

34. Real Value of the Survey… 34

35. “Journey” not “Destination” 35

36. Spur Conversations No “absolutes” One size does not fit all You Staff Stakeholders Administration Local culture, climate, priorities Look at “critical questions” in article 36

37. Your Turn… 37

38. What Have We Done? Article in May/June EDUCAUSE Review Track session / poster session Annual EDUCAUSE Conference Some regional conferences EDUCAUSE Live! Some discussion on CIO and SmallCol lists 38

39. How Can We Help you to use the information? Make it more relevant? 39

40. 40 Article http://www.educause.edu/library/erm1032 Committee http://www.educause.edu/issues