2. 1 Compliance Last update: 1/2013

3. CSA Compliance, Safety, Accountability  Safety Measurement System (SMS) focusing on unsafe behaviors to reduce CMV crashes, injuries and fatalities.  Roadside violations and crashes are sorted into 7 behavior categories (BASIC’s).  Points are assessed to the carrier AND the driver!  DOT intervention if points get too high.  Carrier can receive unfit safety rating.

4. Additional Information on CSA  Federal website:  http://csa.fmcsa.dot.gov/ http://csa.fmcsa.dot.gov/  To view a list of all BASIC violations with point values please refer to the SMS Methodology:  http://csa.fmcsa.dot.gov/Documents/SMSMethodology. pdf http://csa.fmcsa.dot.gov/Documents/SMSMethodology. pdf  Landstar CSA online awareness course:  http://elearn.landstar.com/login/index.php http://elearn.landstar.com/login/index.php

5. How Compliance Affects Your Loads  Tractor placed in hold status (unable to receive trip advances & not visible on available load board).  Load will be stopped in route if non-compliant issues disqualify the operator or equipment.  Load repowered if operator or equipment cannot satisfy non- compliant issues in a timely manner.

6. Equipment Compliance Periodic Inspections (120 Day)  Tractor or trailer on hold if past due.  Failed inspection stops load until repairs are made. DOT/MTO Roadside Inspections  Out of service (OOS) violations stop the load until:  Equipment repairs are made.  Driver violations have been corrected or OOS time met. Maintenance and Repair Reports (MR)  Tractor or trailer on hold if past due.  Will stop a load if MR is needed for roadside inspection.

7. Truck on hold & stop load:  DOT Physical; cannot drive if expired  CDL; cannot drive if expired Truck on hold & stop hazmat load:  “H” Endorsement on CDL  Hazmat Certification Truck on hold:  Annual Review Stop load:  Passenger Waiver form Operator Compliance

8. Random Drug & Alcohol Testing  Operator must proceed immediately to collection site.  Delay only when necessitated by time sensitive load.  Test must be completed the day of notification.  Failure or refusal to test is considered a “positive”.  All positive results lead to immediate cancellation.  Load will be repowered.  Operator not allowed to requalify with Landstar.  Help us avoid untimely notifications:  Enter accurate detail on the load type.  Enter accurate status updates for time and location.

9. Hours of Service (HOS)  Must have a 10 hour break (off duty and / or sleeper).  Cannot drive after 11 hours of driving.  Cannot drive after 14 hours of work.  Work = on duty, driving, off duty, and sleeper less than 8 hours  Cannot drive after 70 hours in 8 days.  Includes on duty and driving time.  Can restart the 70 hours with 34 hours off duty / sleeper.

10. General Guidance For Planning Loads  Average 500 miles day; allow 10 hours rest for each day.  Use all fields available on load board (pickup / delivery windows)  Build in extra time for:  Loading / unloading delays  Roadside inspections  Random drug & alcohol tests  Major cities with known traffic congestion  BCOs should not accept loads they cannot deliver on-time.  BCOs need to communicate delays immediately to the agent.  Contact Customer Service to repower if delivery time cannot be changed.  Customers MUST understand HOS rules! HOS Compliant Loads

11.  BCO has a full 10 hours off  Load picks up at 6am in Jacksonville, FL  Load delivers at 5pm in Chattanooga, TN  465 miles, approximately 9 hours driving PTI Arrive to load Shipper not ready Loading Lunch break Delivery time not met due to delay in loading 14 hour violation – cannot deliver today even if time is pushed back

12.  BCO has a full 10 hours off  Load picks up at 6am in Jacksonville, FL  Load delivers at 5pm in Chattanooga, TN  465 miles, approximately 9 hours driving PTI Loading Break Delivery 14 hour violation – cannot drive after 7pm Delay in unloading “know the industry Hours of Service (HOS) regulations to determine if your load will deliver on time”

13. Status Updates/Check Calls  Data must be accurate  Date  Location  Event (delivery, arrival, etc.)  Time (local time based on event location)  Data must be confirmed with BCO, do not assume or guess load has been delivered

14. Cell Phones—Effective 1/3/12 Cannot  Talk/dial/hold hand-held phone Can  Use hands free phone  Punch one button  Can talk on hand-held if safely parked  Use GPS/CB/EOBR/Dispatch Tools Penalties  Serious violation  Operator = $2,750  Carrier = $11,000  Post accident liability

15. Agent’s Responsibilities  Ask yourself: “What kind of Carrier are customers looking for?”  Don’t allow an operator to run unsafe or illegal! Protect your customer Protect your carrier Protect the BCOs Protect yourself

16. Questions? Comments? Compliance Phone Number: 800-872-9400 Automated: ask for the department you need Presentations are customarily updated on a bi-annual basis (information is subject to change ).