2. The Big Bang Theory – Top 10 Reports in CSE Craig Neiman
Child Support Program Planner
Jesus Oliva-Aguirre
Head Child Support Officer

3. Definition of Big Bang Big Bang Theory
noun
the theory that the universe may have been created in a huge explosion at least 12 billion years ago or
a successful comedy series created by Chuck Lorre in 2007 about four geeky scientists and their waitress neighbor
TV Show character names: Sheldon, Kupra Pali, Howard, Leonard and Penny

4. Before the Big Bang Workshop Title: Top 10 Reports in CSE
Workshop Description:
With all of the reports made available to us, which ones do we work first? What exactly does each one do? Are they going to help with clean data, Federal Performance Measures, or collections? This workshop is guaranteed to give you more BANG for your buck when it comes to reports.

5. Our Universe of Reports
What is the universe of reports?
CCSAS Report and Queries Matrix
Located on California Child Support Central LCSA Secure Website at the following URL:
Supplemental Handout regarding CSE Reports
Provides security attribute associated with report access
Top 10 plus a few more

6. Top Ten CSE Reports High Level System Management
SYS-100: Unused User Profile Report
High Level System Management
Report Parameters: From Date, County
Includes: User ID, User Unique ID, Supervisor, Last Login Date
Can be used by System Administrators or Management to find users who have not accessed CSE for a given length of time
County-wide View
Identify users that may need additional processing out

7. Top Ten CSE Reports SYS-100 Sample Report User ID User Unique Id
Last Login
Supervisor
County
Last Login Date
3/18/2015
LOS ANGELES
3/17/2015

8. Top Ten CSE Reports
UTL-207: Conflict of Interest/High Profile Violation Report
High Level Confidentiality/Restricted Access
Report Parameters
Requires LCSA Administrator Attributes to view in CSE
Produced automatically on the first of every month
Includes: County, Caseworker Name, Caseworker Login ID, Case Number, Participant Name, Participant ID, Violation Type, Violation Time
Can be used by System Administrators and Management to ensure confidentiality of restricted access caseload
Statewide View
Includes two distinct types of violations
Important to pull down timely to ensure it’s not overwritten by other non-related scheduled reports

9. Top Ten CSE Reports UTL-200: IV-D Case Counts Report
Prioritization/Monitoring Tool for Staff and Management
Report Parameters: County, Office, Team (optional)
Includes
By Team: Team Name, Total Count, Case Function
By Caseworker: Caseworker Name, Total Count, Case Function
Provides number of open IV-D cases assigned to each team and to each caseworker
Office, team and worker on team dynamic for counting

10. Top Ten CSE Reports UTL-200 Sample Report Team Name Caseworker
Crnt Case Func Cd
Total
TEAM N
EFA 1
EFL 96
EFO 11
ENF 32
ENL
ESL

11. Top Ten CSE Reports UTL-201: Case Assignment List Report
High Level System Management
Report Parameters: Open IV-D caseload based on current case function
Includes: Agency, Office, Caseworker, Case No, NCP Name, NCP participant id, Auto Reassign Flag, Case Function, Fed Case Type
Provides number of open IV-D cases assigned per team and caseworker
Useful to determine exact caseload per caseworker including case function

12. Top Ten CSE Reports UTL-201 Sample Report County Offfice Team
Caseworker
Case Number
NCP Name
Ncp Participant Id
Auto Reassign
Language
Interpreter Needed
Case Function
Fed Case Type
LOS ANGELES
LOS ANGELES COUNTY CSSD - ANTELOPE VALLEY
TEAM N
Do not automatically reassign
ENGLISH NO
ENFORCEMENT - LONG TERM DELINQUENT
IV-D / IV-A
IV-D / NON-IV-A / TITLE XIX
IV-D / NON-IV-A
ENFORCEMENT - LOCATE
ENFORCEMENT

13. Top Ten CSE Reports UTL-202: Closed Cases Report
Monitoring Tool/Compliance
Report Parameters: Agency, Office, Team (optional), Caseworker (optional), Start Date, End Date
Includes: NCP name, Case No, Date Closed, Arrears balance, Reason Code, Reason for closure, Last Name, First Name, Middle Name, Office Name, Team Name, Caseworker, Closed By
Provides list of cases that have closed within the specified date parameters
Useful for managers to verify closings

14. Top Ten CSE Reports UTL-202 Sample Report NCP Name Case Number
Date Closed
Arrears Balance
Reason Code
Reason For Closure
Last Nm
First Nm
Mid Nm
Office Name
Team Name
Case Worker
Closed By
3/2/2015
FA1
CASE OPENED IN ERROR
2/27/2015
8A1
(NON IV-A) RECIPIENT OF SERVICES REQUESTS CLOSURE
3/13/2015
4A1
COULD NOT LOCATE NCP VIA AUTOMATED MEANS OVER A THREE-YEAR PERIOD - NAME AND DOB KNOWN
2/28/2015
DD1
NCP IN A RESPONDING INTERSTATE CASE HAS MOVED OUT OF CALIFORNIA

15. Top Ten CSE Reports PGM-004: Expedited Process Compliance Report
Prioritization/Monitoring/Compliance
Report Parameters: Agency, FFY
Includes: Agency, Case No, Long Arm Date, Date of Service of Process, Completed within 6 months, Completed within 12 months, Exceeded 12 months, Date of Disposition
Provides list of individual cases and disposition
Useful for management staff to track compliance with expedited process

16. Top Ten CSE Reports PGM-004 Sample Report County Case Number
Long Arm Date
Date of Service of Process
Completed Within 6 Months
Completed Within 12 Months
Exceed 12 Months
Date of Disposition
LOS ANGELES
9/11/2014
Yes No
9/22/2014
9/8/2014
9/25/2014
9/10/2014
10/17/2014
9/28/2014
9/19/2014
9/24/2014
2/3/2015
9/7/2014
2/17/2015
9/9/2014
11/12/2014

17. Top Ten CSE Reports CDM-200: Outstanding Task Report
Prioritization/Monitoring Tool for Staff and Management
Report Parameters: Agency, Office, Team,
and Task ID (optional)
Includes: Case Number, NCP Name, Date Created, Date Due, Days Overdue, and Description
Provides an on-line display of assigned tasks
Useful for supervisors to monitor outstanding tasks

18. Top Ten CSE Reports CDM-200 Report Sample Task Code Office Name
Team Name
Worker
Case No
NCP Name
Activity
Task Date
Due Date
Over Due
Description
ED668
LOS ANGELES COUNTY CSSD - ANTELOPE VALLEY
TEAM N
EDO
1/6/2015
1/28/2015 49
DCSS DECLARATION OF SUPPORT PAYMENT HISTORY
LC029
LOC
8/9/2012
9/8/2012
921
Review EDD/NDNH Locate Response - Failed Validation
11/9/2012
12/9/2012
829
LG003
LGL
12/1/2014
12/31/2014 77
Contact Process Server to Meet Federal Compliance

19. Top Ten CSE Reports ENF-101: IV-D Case Delinquency Report
Prioritization/Monitoring Tool for Staff and Management
Report Parameters: County, Delinquency Period, Team, User ID
Includes: NCP Name, Participant Number, Court Case Number, Case Number, Case Arrears Balance, Days Delinquent, Days Since last Payment,
Provides list of delinquent cases in CSE
Based on Court Case
Useful for supervisors and staff to engage in Early Intervention activities

20. Top Ten CSE Reports ENF-101 Report Sample NCP Name Participant Number
Court Case Number
Case Number
Case Arrears Balance
Days Delinquent
Days Since Last Payment
Last Pay Date
$2,084.79 45 52
1/26/2015
$8,383.80 2
3/17/2015
$112,163.51 62
1/16/2015
$4,481.07 6
3/13/2015
$3,874.56 56
1/22/2015
$33,276.64
1228
11/7/2011

21. Top Ten CSE Reports LGL-201: The Court E-Filing Report - Detail
Quality Control for electronic filings
Report Parameters: Date Range, County, Office, Form Set Type, Status
Includes: The report includes Generation Date, Case No, CP and NCP names, Court Case No, Court Response Date (if available), Current e-file Status, Form set type, and Office
Provides status of e-filed documents with local courts
Useful for supervisory staff to monitor for successful e-filing of documents

22. Top Ten CSE Reports LGL-201 Sample Report Generation Date Cse Case NoCP
NCP
Court Case No
Court Response Date
Status
Form Set Type
Office
File Action Name
2/27/2015
3/2/2015
FIL
FS-EST-009
LOS ANGELES COUNTY CSSD - COMMERCE - Division II - Commerce
EFL_037_ _
EFL_037_ _
EFL_037_ _
EFL_037_ _

23. Top Ten CSE Reports CDM-206: Deceased Members with Open IV-D Cases
Case Management
Report Parameters: Agency, Office, Team
Includes: Agency, Office, Team, Caseworker, Case No, SSN, Participant Role, Address, City, Zip, Last Name, Middle Name, First Name, Deceased Date
Provides list of participants with open cases and deceased date
Useful for staff to monitor and assess when charging instructions should be stopped or case reviewed for closing

24. Top Ten CSE Reports CDM-206 Sample Report County Office Name Team Name
Case Worker
Case Number
SSN
Participant Role
Address
City
Zip
State
Last Name
Middle Name
First Name
Deceased Date
LOS ANGELES
LOS ANGELES COUNTY CSSD - ANTELOPE VALLEY
TEAM Z
CUS
1/14/2015
DEP
7/12/2007
OTH
3/16/2014
6/24/2007
9/21/2013

25. SSA IWO 66 Plus SSA IWO 66 Plus Background
5% Withholding Limit changes to the normal 50% based on the benefit change
Considerations
Discuss the benefits/costs of approach
Customer Service Impact
Staff training and preparation

26. SSA IWO 66 Plus Report Description/Elements Provided:
Case Number
NCP Last Name
NCP First Name
Last Payment Date
Arrears Amount
Current Support Amount
Current Child Support Obligation
Charging Instructions for Spousal Arrears
Report Elements Requested from Workers:
Date Worked
Case Owner
Current Monthly Payment Received
Amended IWO Sent? Y or N
Date Amended IWO Sent
New Monthly Payment Requested
Refer to ACT for possible COAP?
Comments
Actual Amount Received
NCP Contact after?

27. SSA IWO 66 Plus
Sacramento’s initial run of the SSA IWO 66+ Report had 450 cases
222 resulted in an amended Income Withholding Order
Cumulative monthly amount we were receiving from SSA prior to project was $16,300.52
New cumulative monthly amount we requested after amended IWO project was $125,891.79
Actual cumulative monthly amount received $57,062.37
Net increase in collections of $40,761.00
Additional stats
Only 81 NCPs initiated contact as a result of increase
14 of these had their withholding reduced due to hardship
Generation and working of this report was moved to a quarterly basis

28. Spousal Support Report
Spousal Support Report Background
CSS Letter (dated December 2, 2013)
Directs counties to not enforce spousal support unless a monetary current child support order is being enforced
Existing CSE report (CDM-211) is not useful because it only reports out those cases that are spousal ONLY with no child support being enforced
SQL DR-022 Query used as basis to create a report with other elements to identify all cases that have or had spousal support account balances

29. Spousal Support Report
Report Description/Elements:
Case Number
Status
Type
Total Arrears Balance
Total Monthly Ongoing Support
Current Spousal Support Obligation
Current Child Support Obligation
Spousal Arrears – INT
Spousal Arrears – PRI
Last Payment Date
Last Payment Amount
Caseworker
Category Codes: CC (Current Child),CS (Current Spousal), SA (Spousal Arrs), CA (Child Arrs)
Charging Instructions for Spousal Arrears
Segregated those cases with no current child support and prioritized based on payments being received and balances owed

30. Spousal Support Report
Sacramento’s Report initial run had 1,525 cases
406 of those 1,525 had spousal but no current child support being enforced
How was it worked?
Form letter drafted by our attorneys sent to parties on the case
60 days after letter being sent out, spousal accounts were closed
Outcome:
Sent approximately 700 letters in early 2014
Consistent application of policy across caseload
Coordinated message delivery to customers

31. Questions and Thank you

32. Craig Neiman Jesus Oliva-Aguirre Child Support Program Planner
Jesus Oliva-Aguirre
Head Child Support Officer