1. Food and Beverage Service Procedure
The Food Service Industry

2. Origin of the Food & Beverage Service Industry
In 1765, a Parisian soup vendor named Boulanger (w/c means Baker) put up a sing outside his shop in Latin that read:
“VENITE AD ME VOS QUI STOMACHO LABORATIS ET EGO RESTAURABO VOS”
Which is translated as:
“come to me, all who labor in the stomach, and I will restore you.”
Thus:
The word “ restaurant” comes from the French word “la restauration.” meaning restoration.

3. Classification of Food & Beverage
Three Main Divisions:
Commercial Food Service – a group of different food service establishments & is usually located in commercial or public areas.
Institutional Food Service – is made up of institutions or different institutions owning or operating food service w/in or in schools & hospitals.
Industrial Food Service – is found in industrial areas or industrial parks wherein group of industrial manufacturing plants are concentrated.

4. The Meal Experience Customer’s Needs: Physiological Economic Social
Psychological
Convenience

5. Customer Service Five Characteristics of Customer Service
Service level
Service availability
Level of standards
Service reliability
Service flexibility

6. Restaurant
A food service establishment that has the expertise in serving food though some offer beverage.

7. Bar Restaurant
A food service establishment that is an expert in serving beverages and secondarily food. It may serve alcoholic and non-alcoholic beverages.

8. Other Types of Bar
Bar
Wine Bar
Brew Pub
Cigar Bar

9. Bar
An outlet that only serve beverages both alcoholic and non-alcoholic and foods like “picka-pickas”.

10. Wine Bar A type of beverage outlet that focuses in serving wines.
Cave Werdenberg Wine Bar , Makati .
Transports you to a little European cavern, using oak barrels as cocktail tables then corks and Château wooden boxes to decorate its walls. The wine bar is dimly lit and cozy, perfect for intimate gatherings.

11. Brew Pub A type of beverage outlet that serves beer alone.
Fiesta San Miguel.(Filipino) The first and only “resto-brewery” in a hotel which offers fresh brewed San Miguel beer straight from its own microbrewery which is perfectly paired with best-seller food items from Mexico, Germany, Britain, America and Europe. Located at Dusit Thani Hotel

12. Wine Bar
Type of beverage outlet that focuses in serving wines.

13. Cigar Bar
Its focus is not in serving beverages but cigars of different kinds up to the best cigar brands.
In Malate, there is one place where you can dine, drink beer and smoke cigar. The place is known as Africana Restaurant Bar and Cigar Lounge. The lounge has an African inspired theme which is apparent through its interiors and decorations.

14. Other Types of F&B Outlets
Coffee shop
Food Hall / Food Court
Bistro
Pub
Casual Dining Restaurant
Cafeteria
National or Ethnic Restaurant
Fine Dining Restaurant
Buffet and Smorgasbord
Quick Serve Restaurant

15. Coffee Shop
Specializes in serving coffee. Foods served are usually light meals.

16. Food Hall / Food Court
A variety of outlets and stalls located inside a food court, often seen in large shopping malls.
Come visit SM Foodcourt and enjoy more than 400 sumptuous varieties of regional and international meal choices at affordable price.
SM Food court is located across 36 SM Supermalls nationwide.

17. Bistro
A small restaurant serving moderately priced- simple meals in a modest setting.
RJ Bistro
Basement, Dusit Thani Manila, Makati City

18. Pub
A bar that serves simple food fare. A typical pub has a large selection of beers and ales.
Oarhouse Pub of Manila
J. Bocobo St. | Malate, Manila

19. Casual Dining Restaurant
Restaurant that serves moderately-priced food in a casual atmosphere. Its market segment is between fast food and fine dining. Aristocrat Max’s

20. Cafeteria
A restaurant serving ready-cooked food arranged behind a food-serving counter.

21. National / Ethnic Restaurant
Offers the actual dining experience which represents the kind of food & service based on a certain culture.
Shang Palace, Makati Shangri-la
The art of Chinese fine dining .For exceptional Cantonese cuisine, with eleven private dining rooms, a spacious main dining area and intimate booths, Shang Palace offers diners reasons to enjoy authentic Chinese fare.

22. Fine Dining Restaurant
A full service restaurant . Décor feature higher quality materials w/ an eye towards the desired “atmosphere” .

23. For years, discerning gourmands have enjoyed culinary perfection at Old Manila where fine food meets stunning artwork by well-known contemporary Filipino artists. The Peninsula Manila's iconic signature restaurant has undergone an unprecedented four-month renovation designed to refresh the gem of a restaurant known as one of the most elegant and romantic restaurants in Manila.

24. Spiral @ Sofitel Philippine Plaza
Fine dining meets a lavish buffet experience in Sofitel Philippine Plaza Manila's flagship restaurant, Spiral. Explore 21 dining ateliers highlighted by French gourmet delights - a cheese room, boulangerie, chocolate kitchen and a spectacular wine cellar

25. Buffet /Smorgasbord
Offers a selection of food at fixed price which customers with plates serve themselves.

26. Quick Serve Restaurant
Also known as fast food . Customers proceed to the counter to order and is a self service type of restaurant.

27. Themed Restaurant Follow a specific theme.
Sci Fi Café, Robinsons Galleria

28. Johnny Chow, Resorts World
For a taste of retro Hong Kong/Shanghai and chinese flicks from Old Hollywood, look no further than Johnny Chow. This unique Chinese restaurant has got its theme down pat, with waitresses sporting neon- colored wigs, and the retro likenesses of Chinese actors and actresses emblazoned on their chairs. Dishes are named after Hollywood actors, like Chuck Norris and Zhang Ziyi.

29. Gerry's Jeepney,located in Quezon City, which is all about, you guessed it, the jeepney dining experience, is always packed! Festive banderitas and an actual jeepney at the back of the restaurant (where diners can eat in if they want to!) give this lively establishment the gaudy cheer that Philippine jeepneys personify. Order boodle-fight meals under names like Quiapo and Divisoria, and don't forget to say "para" when you need to get off!

31. Health Food &Vegetarian
Specializes in vegetarianism and / or health food. Greens Café, QC Corner Tree Café Makati