1. PARM

2. List your three top Manners / Etiquette Pet Peeves

3. Common Manners and Courtesies #1:Say please and thank you. #2:Never talk about yourself or your accomplishments. #3:Do not intentionally embarrass others. #4:Avoid gossiping or talking about people who are not present. #5:Do not pry or ask personal questions. #6:Do not stare or point. #7:Dress appropriately. #8:Refrain from speaking loudly.

4. Greeting Manners #1:Smile. #2:Repeat a person’s name when you are introduced. #3:Remember names and pronounce them correctly. #4:Answer questions politely. #5:Respect boundaries – especially at first meetings. #6:Use a handshake – appropriate for all occasions and genders. #7:Offer a compliment or greeting such as: “Your home is lovely” or “So nice to meet you”

5. Eating Manners #1:Sit with good posture. #2:Lay the napkin in your lap. #3:Begin eating only after everyone has been served and the host/hostess is seated. #4:Keep your mouth closed while chewing. #5:Do not talk with your mouth full of food. #6:Take small bites and eat quietly. #7:Keep your area clean and tidy. #8:Refrain from placing your elbows on the table. #9:Excuse yourself if you need to leave the table. #10:Never pick up food that does not have a bone.

6. Niceties #1:Always sit, stand, and walk with good posture. #2:Laugh and cry with dignity. #3:Use elegant gestures and exhibit poise. #4:Make as little noise as possible when doing everything. #5:Do not chew gum in public. #6:Do not crack your knuckles. #7:Act interested in your surroundings. #8:Speak using proper grammar. #9:Avoid use of slang and foul language. #10:Never touch another person’s things or children.

7. Workplace Etiquette for Electronic Devices General rules: #1:Never, ever use a cell phone in the following locations: The bathroom (public or private) Church, funeral home, or the cemetery Elevators, checkout counters, or while waiting in line Libraries, museums, or the gym Classrooms or Conference Rooms #2:Refrain from use of embarrassing or inappropriate ringtones #3:Be polite even if you are talking. (i.e. opening a door)

8. Workplace Etiquette for Electronic Devices #4:Remove your Bluetooth from your ear if you are not on a call. #5:When you are asked to turn your electronic devise off, do it. If they tell you, they mean YOU! No exceptions. #6:DO NOT USE A CELL PHONE OR TEXT WHEN DRIVING. #7:Never answer a phone call or text when you are in conversation with a live person. This is a phone face-off. #8:If you HAVE to talk to someone for an IMPORTANT reason, excuse yourself and step away (at least 15 feet) to take the call. #9:All electronic devices should be on vibrate … all the time.

9. Workplace Etiquette for Electronic Devices #10:Don’t bring your cell phone to meetings (see meeting rules to follow), or activities with co-workers. #11:Establish a certain number of hours each day when you will be “out of touch” … and tell everyone on your contact list that you do this. #12:Establish quiet zones where your electronic device is not permitted: your front porch, the back seat, the bathroom, etc. #13:Special rules for work: A:Personal electronic devices should not be used during work hours. There fore they do not need to be on your person.

10. Workplace Etiquette for Electronic Devices #13: More special rules for work: B:If you use a “Business” devise: keep your devise out of site and on vibrate at all times C:In meetings, do not look at your device or respond to a message unless you excuse yourself from the presence of others. D:If you are expecting a contact that you MUST respond to immediately, let others know in advance. E:Do not complain about how much you use or are attached to or hate your electronic device to others.

11. Workplace Etiquette for Attending Meetings #1:When invited to a meeting, respond when a reply is requested. #2:Be prepared with pen, paper, and information required for the meeting. #3:Be punctual. If you arrive a few minutes late, enter the room quietly and take the first seat available. #4:Don’t expect others to fill you in on what you have missed. #5:Don’t talk with those next to you or do other work during the meeting. #6:Do not interrupt. Raise your hand for permission to speak. #7:Sit close to the speaker and stay until the meeting is over.

12. Workplace Etiquette for Hosting Meetings #1:Send invitations and reminders with enough advance notice. #2:Be prepared with materials, handouts, presentations that work. Advance materials should be provided 3 days in advance. #3:Welcome attendees by name. Assure proper seating is available. #4:Once the meeting has begun, do not fill late comers in on the proceedings. #5:Practice good listening skills. #6:Remain calm, do not fidget. Sit for informal discussion – stand when presenting.

13. Workplace Etiquette for Hosting Meetings #7:Set a time limit for the meeting – start and end on time. #8:Follow an agenda, be brief, do not waste other’s time. #9:Conduct yourself professionally, thank participants for coming. #10:Do not curse or use slang. #11:Summarize the meeting, and provide appropriate follow up to all participants. #12:Leave the meeting space cleaner than you found it.

14. Email Manners #1:Keep messages brief and to the point. #2:Always fill the “Subject” line. #3:Use one email for a single subject. #4:Avoid harsh words and. use of CAPS. #5:Never send or reply in anger. #6:Always check spelling. #7:Don’t use “Reply to all”. #8:Avoid sending or forwarding chain emails. #9:Don’t coerce by copying up. #10:Use a signature with contact information. #11:Use the email tools: “Plan a Meeting”, “Out of Office” #12: Re-read your message twice before sending.

15. Telephone Manners #1:Answer calls within 3 rings. #2:Use your scripted greeting. #3:Ask permission to put callers on hold, transfer calls, or use speakerphone. #4:Thank a caller for holding if they have. #5:Avoid eating / chewing gum. #6:Speak softly and distinctly. #7:Avoid looking at caller ID. #8:Return calls as soon as possible. #9:Give full attention to the calls – don’t multi task. #10:Allow the person who received the call to hang up first.

16. General Office Manners Top Office Pet Peeves: #1:Making personal phone calls. #2: Coming to work sick. #3:Taking credit for someone else’s work. #4:Telling dirty jokes. #5:Leaving a paper jam or empty paper trays in the copier. #6:Eating food that does not belong to you. #7:Failing to brew a new pot of coffee.

17. Parties and Gifts RSVP or Regrets The hostess gift Arrival and departure Ambiance Food and drinks A welcoming spirit The personal invitation or thank you Kindness

18. PARM