1. C N H | K E Y C L U B Presented by: | Updated by: Member Relations Committee 2012-2013 California-Nevada-Hawaii District | Key Club International August 2012 CNH ETIQUETTE

2. | Training Topic: Etiquette CNH Key Club District | Key Club International CNH Definition: the code of ethical behavior regarding professional practice; action among the members of a profession in their dealings with each other: medical etiquette. Importance: Professionalism Respect The Importance of Proper Etiquette & Definition

3. | Training Topic: Etiquette CNH Key Club District | Key Club International CNH o Telephone: Be prepared with what you have to say before making the call. Find a quiet place, with no noisy backgrounds. Speak clearly & slowly. Give your full attention at all times. Be patient and polite. Do not call later than 9 P.M.COMMUNICATION

4. | Training Topic: Etiquette CNH Key Club District | Key Club International CNH o E-mails: doN’t tYpe lyKe diS. Spell correctly. Use correct grammar. Include a salutation and closing No slang. Ex: “wassup,” “you guys”. Include a Subject Name. Keep e-mails concise. Make paragraphs if the message is long. Poor communication provides negative information about you. You represent Key Club, so negative information about you provides negative information about Key Club! Do not show-off with unreasonably long words. Get to the point. Busy people do not like reading fluff. COMMUNICATION

5. | Training Topic: Etiquette CNH Key Club District | Key Club International CNH o Casual: Key Club t-shirts Jeans Tennis Shoes No socks with sandals No sagging Wear this to: Key Club Socials Service Events SchoolATTIRE

6. | Training Topic: Etiquette CNH Key Club District | Key Club International CNH o Business Casual: Slacks and Skirts Skirts must be at appropriate heights (below your fingertips) Dress Shirts Dress Shoes No Jeans No Sandals SEE THOSE BEEAUTIFUL SMILES ? ATTIRE

7. | Training Topic: Etiquette CNH Key Club District | Key Club International CNH o Business Professional: Always dress up rather than dressing down! Business Suits No sneakers, sandals, boots at formal events No White Socks No jeans or mini skirts Men should be shaven. Keep hairstyles simple. Look clean and presentable. ATTIRE

8. | Training Topic: Etiquette CNH Key Club District | Key Club International CNH o Table Etiquette: Introduce yourself to the table. Stand to shake a person’s hands. Chew with your mouth closed. Eat slowly. Share table space. GENERAL MANNERS

9. | Training Topic: Etiquette CNH Key Club District | Key Club International CNH o Talking: o Public speaking: Be courteous to others’ opinions. Do not interrupt. No talking behind anyone’s back. Do not be rude. Always listen to what people have to say. Be clear and try not to stutter. Prepare yourself on what you are going to say. Don't fidget around; be still and professional Don’t speak too softly or too loudly Keep eye contact with everyone in the room. GENERAL MANNERS

10. | Training Topic: Etiquette CNH Key Club District | Key Club International CNH QUESTIONS, COMMENTS, CONCERNS?