1. ENGLISH IN INTERNATIONAL BUSINESS ELECTIVE COURSE (5 ECTS) VIŠNJA KABALIN BORENIĆ, Ph.D. (vkborenic@efzg.hr, office 16, webpage)

2. COURSE OBJECTIVES develop business communication skills in English (reading, writing, listening, speaking) within the following business topics: personal development, corporate image, supply chain, managing conflict, risk management, investment, free trade develop academic skills: writing summaries advance presentation skills: researching and presenting a topic develop critical thinking

3. REQUIRED READING The Business Advanced (MacMillan) Student's Book + DVD-ROM Profil, Algoritam Maksimirska, VBZ selection of texts and exercises: p. 6, 7, 9, 12, 13, 18, 19, 22, 23, 32, 33, 34, 44, 45, 70, 71, 84, 85, 96, 97 DVD-ROM (autonomous work at home)

4. CLASS ORGANISATION contact teaching: Friday 14.30-16.00 16.15-17.00 office hours: Thursday 15.00-16.00 autonomous learning at home: material on DVD-ROM

5. STUDENT OBLIGATIONS REGULAR ATTENDANCE (7/10) CLASS PARTICIPATION RESEARCHING AND PRESENTING A TOPIC (IN TEAMS) WRITING SUMMARIES TAKING 2 PROGRESS TESTS ORAL EXAM

6. REGULAR ATTENDANCE full-time students who do not attend regularly will not be graded and will not receive the teacher’s signature at the end of the course CLASS PARTICIPATION individual initiative and contribution is rewarded PROGRESS TESTS reading comprehension, use of new vocabulary, summary writing ORAL EXAM discussion of topics covered with active use of new vocabulary

7. WRITING SUMMARIES class or home assignment summaries of 2 texts covered (coursebook) 1 summary - REQUIREMENT FOR EACH PROGRESS TEST! PRESENTING A TOPIC 4 students - 15 minutes topic (extension or illustration of topics covered in class)

8. DATECLASSPRESENTATION TOPIC 8 NOVINTRODUCTION SUMMARY WRITING US PRESIDENTIAL ELECTION PRESENTATIONS TOP TIPS… ---- 15 NOVTOP TIPS cont. THE PETER PRINCIPLE WORKPLACE/WORK ETHIC 22 NOVJOHARI WINDOWCORPORATE IMAGE 29 NOVCORPORATE IMAGE:THE BIG MAKEOVER CSR OUTSOURCING 6 DECSUPPLY CHAINCSR 13 DECPT1 MANAGING CONFLICT SUPPLY CHAIN 20 DECRISK MANAGEMENTMANAGING CONFLICT 10 JANINVESTMENTRISK MANAGEMENT 17 JANFREE TRADEINVESTMENT 24 JANREVISION PT2 FREE TRADE

9. GRADING 2 PTs 50% Oral exam 15% Summaries 10% Presentation 10% Class participation 15% TOTAL 91- 100%= 5 80-90%=4 61-79%= 3 51-60%= 2

10. PRESENTING A TOPIC (handout) 3-4 students - 15 minutes structure (beginning, body, ending) rapport (audience) signalling (signposting, phrases) topic (purpose, research, selection...) venue/time?

11. Presentations: sales presentations talks at conferences lectures board meetings...

12. DISCUSS your personal experience: a)Listening to a presentation b)Giving a presentation Speaking too long Speaker-centered / No relationship with the audience Speaking in a monotone Lack of preparation / Focus Projecting the wrong image Using visual aids ineffectively Data Dump / Starting with detail Using inappropriate humor Offering weak evidence Not knowing the audience

13. Top ten mistakes speakers make 1 Lack of preparation / Focus 2 Speaking too long 3 Not knowing the audience 4 Projecting the wrong image 5 Using visual aids ineffectively 6 Data Dump / Starting with detail 7 Using inappropriate humor 8 Speaking in a monotone 9 Speaker-centered / No relationship with the audience 10 Offering weak evidence http://www.americanpressinstitute.org/pages/resources/2004/11/top_ten_mistakes_speakers_make/

14. Elements of presentations: -preparation -delivery

15. Preparation -purposeWHY? -audienceTO WHOM? -content WHAT? -brainstorming, research -selection -grouping, sequencing, organisation -structure HOW? -(intro, body, conclusion) - visuals - REHEARSING

16. Preparation: content (what?) Preparing the main part 1.writing an essay vs. identifying key points 2.reading aloud vs. making notes 3.key points vs. reorganizing 4.notes on cards 5.rehearsing from notesDANGERS: Learning by heart Formal language Long sentences & words MORE NATURAL Requires discipline, self-assurance & patience

17. Presentation structure (how?) A rule of thumb is...... tell your audience what you are going to say, say it, then tell the audience what you have said.

18. Structure Introduction –welcome your audience –introduce your subject –outline your structure –give instructions about questions Body –the “real” presentation (structure, signalling, summarising) Conclusion –recap, conclude, end, handle questions  RB, p 51

19. Delivery –enthusiasm –control –natural language (spoken, signposting / signalling) –rapport with audience (creating rapport) –visual support –body language (eye contact, loudness, natural, relaxed behavior, polite behavior)

20. Short words Short sentences Repetition Synonyms Redundancy Signalling/Signposting Long words Complex sentences Coherence Condensed language Paragraphs (topics)

21. Spoken vs. Written Language Short words Short sentences Repetition Synonyms Redundancy Signalling/Signposting Long words Complex sentences Coherence Condensed language Paragraphs (topics)

22. Signpost - Tell your audience where they are! 1 Explain the s_ _ _ _ _ _ _ _ (outline) 2 S _ _ _ _ _ the start of each part: Let me begin with... This brings me to... 3 R _ _ _ _ and move on: Having established the facts we can move on to.. Use clear v _ _ _ _ _ t _ _ _ _ _ _ _ _ _ signals between s_ _ _ _ _ _ _” 4 C_ _ _ _ _ and rephrase: In other words... Let me expand on that... 5 Conclude → Study useful phrases in RB, pp 52-54 Team work: phrases to transfer from member to member EXERCISE: RB p 55 t r u c t u r e i g n a l e c a p e r b a l r a n s i t i o n e c t i o n s l a r i f y

23. E.g.: This is all I have to say. That’s all from me. Which brings me to the end of my part. I give the floor to my colleague... Here is my colleague X who will tell you about... I believe X will have more to say about... X, would you, please, take over from here... Thank you, Y, I enjoyed the intro you made. Thanks. My friend Y told you about..., and I will...

24. Most common complaints about the slides speakers read the slides to us 62.0% text so small I couldn't read it 46.9% slides hard to see because of color choice 42.6% full sentences instead of bullet points 39.1% moving/flying text or graphics 24.8% overly complex diagrams or charts 22.2%

25. Delivery –enthusiasm –control –natural language (spoken, signposting / signalling) –rapport with audience (creating rapport) –visual support –body language (eye contact, loudness, natural, relaxed behavior, polite behavior)

26. Creating rapport strategies for creating rapport: - we (all), us, our, ours, ourselves - question tags: e.g. aren’t we; haven’t they.. - negative questions: Isn’t it true that... Don’t we all... Handout

27. 1 Personal development, BA p 6 Discussion Advise on how to make a good impression and “get on” in one’s career. Discuss issues below in pairs and agree on 5 top pieces of advice: dressmeetingscolleagues your bossbusiness lunches conferencesdealing with emails/phone calls HW: search the web for texts about “success at work” and compile a list of advice provided