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Made by Maslova Anastasia 10 «B» form. A hotel is an establishment that provides lodging paid on a short-term basis. The provision of basic accommodation,

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Presentation on theme: "Made by Maslova Anastasia 10 «B» form. A hotel is an establishment that provides lodging paid on a short-term basis. The provision of basic accommodation,"— Presentation transcript:

1 Made by Maslova Anastasia 10 «B» form

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4 A hotel is an establishment that provides lodging paid on a short-term basis. The provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities, including en-suite bathroomsand air conditioning or climate control. Additional common features found in hotel rooms are a telephone, an alarm clock, a television, a safe, a mini-bar with snack foods and drinks, and facilities for making tea and coffee. Luxury features include bathrobes and slippers, a pillow menu, twin-sink vanities, and jacuzzi bathtubs. Larger hotels may provide additional guest facilities such as a swimming pool, fitness center, business center, childcare, conference facilities and social function services. Hotel rooms are usually numbered (or named in some smaller hotels and B&Bs) to allow guests to identify their room. Some hotels offer meals as part of a room and board arrangement. In the United Kingdom, a hotel is required by law to serve food and drinks to all guests within certain stated hours. In Japan, capsule hotels provide a minimized amount of room space and shared facilities.

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6 The word hotel is derived from the French hôtel (coming from hôte meaning host), which referred to a French version of a townhouse or any other building seeing frequent visitors, rather than a place offering accommodation. In contemporary French usage, hôtel now has the same meaning as the English term, and hôtel particulier is used for the old meaning. The French spelling, with the circumflex, was also used in English, but is now rare. The circumflex replaces the 's' found in the earlier hostel spelling, which over time took on a new, but closely related meaning. Grammatically, hotels usually take the definite article – hence "The Astoria Hotel" or simply "The Astoria."

7 Hotel operations vary in size, function, and cost. Most hotels and major hospitality companies that operate hotels have set widely accepted industry standards to classify hotel types. General categories include the following;

8 Conference and resort hotels often contain full-sized luxury facilities with full service accommodations and amenities Historic Kviknes destination hotel in Norway Westin Bonaventure Hotelin Los Angeles Caesars Windsor inWindsor, Ontario

9 Historic Inns and boutique hotels often contain luxury facilities of varying size in unique or intimate settings with full service accommodations. abaca boutique resort Ayara Hilltops Boutique Resort & Spa

10 Select Service Holiday Inn hotel Nicosia Republic of Cyprus Courtyard by Marriott SS MD Hilton Garden Inn Sarasota

11 Limited Service Fairfield Inn Van Dam jeh Fourpoints CybercityThe Boutique Hampton Inn and Suites inMexico City

12 Extended Stay Manhattan, New York City Extended Stay Deluxe Tanasbourne - Hillsboro Regis Hotel, Manhattan, New York City

13 Timeshare Marriott resort- Frenchman's Cove Westgate Palace

14 Botel Amstel Botel, Amsterdam

15 Starting a hotel requires careful choice of a location and strategy, a business plan, access to considerable financial resources, and a customer service mindset.

16 1) Location and Opportunity The location for your hotel is highly linked with the opportunity that you feel there is for your hotel. In the right location, where competitors are not fulfilling all customer needs, a hotel can thrive. However, in a beautiful neighborhood that happens to have heavy competition from existing hotels, success may not be so forthcoming. Likewise, if the neighborhood leaves too much to be desired, you may not be able to price the rooms low enough to encourage travelers to stay at your hotel, even if you are within walking distance of key attractions.

17 2) Strategy The next step is to know how customers will answer the question "why my hotel?" How will you tailor your services to the customers you want to attract, whether they are families with kids, couples on romantic vacations, businesspeople, or international tourists? Consider the combination of amenities, atmosphere, location, and services that will be right for your customers. Always keep in mind that strategy means making tradeoffs - it is almost impossible to be everything to everyone and succeed. You might have to forgo certain customer target markets in order to make your service offering perfect for your most desired customers.

18 3) Planning A simple, clear, but persuasive hotel business plan will be necessary not only for you to think through how you will take on the opportunity, but for you to convince any investor or lender that you have the ability to do so. No savvy investor will be attracted by a lack of planning. There is no excuse to not create a plan with the wealth of information available on writing business plans and even business plan templates tailored to the hotel business sector.

19 4) Fundraising Whether you buy an existing hotel, build one from scratch, or renovate a building into a hotel, you will need millions of dollars to invest. Assuming you do not have this money, you will need to seek bank loans and/or angel investment in your hotel. As you will be working with considerable assets, dependable and experienced legal and accounting help is a must as you create deals with investors.

20 5) Hospitality Mindset Finally, you must have an ingrained sense of how you want your guests to be treated so that you can instill this mindset in your top management and they can, in turn, teach this to the staff. Staying at a hotel can be stressful and uncomfortable, and guests demand the highest attention to their needs or they will have no problem complaining loudly and publicly. If employees sense you have higher motives than customer satisfaction, customer service may fall by the wayside and your hotel business may fail or never take off in the first place. The first step to starting a hotel is to develop your hotel business plan. Growthink provides products and services to help you develop a professional business plan and turn your dream into reality.

21 In conclusion, I would like to say that hotel business is one of the most prosperous spheres nowadays. If you want to run a hotel, you should remember how much time and knowledge it needs. Hotel management is a globally accepted career field and academic field of study. Degree programs such as hospitality management studies, a business degree, and/or certification programs formally prepare hotel managers for industry practice.

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