1. Effective Communication Skills

2. Overview Why is this important What does it mean
Types of communication skills
Explore each of the 4 keys skills
Get that job
Questions

3. Why is this important? Number one skill employers
look for when recruiting staff
Confederation of British Industry
Impacts upon outcomes – degree
classification, job outcome, social
interaction

4. What does it mean? An act by which one gives or receives information
Intentional or unintentional
Can be achieved using a variety of modes

5. Over to you…… In pairs find out about your partner
Studying, goals, greatest achievements
5 minutes each and then swap
Introduce your partner to the group

6. Types of communication skills
Written
Verbal
Non verbal
Listening

7. Listening Maintain eye contact Do not interrupt Build rapport
Clarifies situation
Do not make assumptions
Ask questions

8. Written communication skills
Application forms CV
Cover letters
Reports

9. Get That Job

10. Verbal communication skills

11. Techniques for verbal communication skills
Speak clearly
Adapt to suit audience
Pitch, tone and speed
Eye contact
Non verbal cues
Prepare - confidence
Breathe!

12. The statistics How do we judge people when we first meet them?
55% on how we look
38% on how we sound
Only 7% on what we say

13. Posture and eye contact
Non verbal
55%
Posture and eye contact
Facial expression
Gestures
Appearance

14. Non verbal communication skills

15. Effective communication techniques

16. Useful websites www.uel.ac.uk Information on UEL
- for information on EET
- for info on
applications, CVs, interviews, standing out from the crowd
– general employability advice

17. Questions

18. Raksha Mehta eet@uel.ac.uk www.uel.ac.uk/eet 0208 223 2424
Thank you
Raksha Mehta