1. Welcome to

2. Estate Agent Login

3. Logging On Visit www.lawfirmservices.co.ukwww.lawfirmservices.co.uk LFS will supply you with an email address and password to sign in

4. Home Once logged on you can view 3 areas: Quote Transactions Reports

5. Quote Click instruct to send Select Sale, Purchase (or Re-Mortgage) Select Freehold or Leasehold Enter in property value Click search clients details to law firm Click quote for a more detailed estimate

6. Quote The quote will display the estate agent admin services & legal fees This is a NO COMPLETION NO LEGAL FEE estimate The client would still have to pay search fees if the case was abortive Disbursements have been taken as averages and CANNOT be localised This can be emailed to the client (top of screen) This is designed as a SALES AID for you to ‘sell’ YOUR legal service to the client

7. Instruct EVERY case needs to be instructed via LFS There are only 5 mandatory fields to complete Make sure you capture the clients email address and promote YOUR online legal services. ensure the remote access security questions are completed You need to select whether the sale or purchase has been agreed Vendors should be signed up when they register their property on the market Also ensure that you sell your service so both the sale and purchase is registered on the system

8. All Transactions All live transactions will be listed on LFS Note – if the client has an email address that means that they are registered with the case tracking service and are being emailed each time an update is made to their case Click view on the left hand side to see case progress To view unacknowledged, completed, or deleted cases change the status filter to not defined

9. Search Fields Search by client name Filter cases by Law Firm Filter cases by Work Type Filter cases by Milestone Stage

10. Milestone Plan Clicking view will load up further case details Target dates are set on a 10 week conveyancing cycle pre-set by LFS Overdue cases will appear in red Clients CANNOT see target dates

11. Notes Notes should be updated every 5 days (as a guideline) A note is always added with the date that it was created It is very important to ensure solicitors keep their notes updated as this is the main source of information to both you and the client If notes are kept up to date you wont need to call the solicitor and more importantly – the client wont need to call you!

12. Info The info tab will display: law firm details branch agent details clients details

13. Client Tracking To provide client tracking facilities go to Customer Settings. Enter email address Password Verify Password Prompt to remember password Date of Birth or use the example provided.

14. Flags Cases can be flagged according to your requirements It is good to ‘flag’ a case if you have sent an email to the law firm to chase them for an update for example You can then filter out all red flags in your all transactions list

15. Law Firm Email The column towards the right hand side will display law firm details You can email a fee earner by clicking on their name This will load up an email and automatically type full case details into the subject box For each email you send you should NOT receive a reply but instead a NOTE should be added by the law firm WITHIN 24 hours (subject to weekends) Emails could become your main source of sales chasing depending on how you use it!

16. Reports Reports are an excellent management tool for sales chasing These have been designed to report on all information captured through LFS To name but a few you can monitor: Overdue Cases Flagged Cases Cases awaiting exchange Cases which have completed Full transactions

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