2. BUSINESS TRANSFORMATION Alex Moral, Senior VP of Trustmark Voluntary Benefit Solutions

3. 100 Years of Experience 1913: Railroad workers taking care of each other 1929: First non-railroad group 1990: Consolidated billing 1995-99: First VBS universal life with long-term care policy & first lump-sum cancer policy Past, present & future: Personal | Flexible | Trusted

4. Trustmark Voluntary Revenue

5. Business Transformation “If it ain’t broke, don’t fix it.” - Widely attributed to T. Bert (Thomas Bertram) Lance the Director of the Office of Management and budget in Jimmy Carter's 1977 administration

6. THE WORLD KEEPS CHANGING!

7. Business transformation is a change management strategy to align the people, process and technology initiatives of a company more closely with its business strategy and vision. Source: RapidBI - Business & Organizational Development tools, training & services – Human Resources, OD & Leadership

8. Business Transformation

9. Tools Business Transformation

10. Business Transformation - Tools Metrics GE Amex

11. Process Business Transformation

12. Business Transformation - Process Process improvement Voice of the customer GE Motorola Apple Enterprise

13. People Business Transformation

14. Business Transformation - People Workforce planning People equity survey and The Leadership Challenge Starbucks American Red Cross Intel Johnson & Johnson Jack-in-the-Box

15. Improve Customer Engagement Business Transformation

16. What does this mean? Experience and learning from past 100 years Stay true to our value proposition Voice of the customer

17. Trustmark value proposition Best-in-class service Long-term relationships based on bringing value Innovative solutions

18. VOICE OF THE CUSTOMER