1. Breakthrough Skills for the Global Workplace
Communicating in Professional Contexts
Skills, Ethics, and Technologies 2ed
Chapter One:
Breakthrough Skills for the Global Workplace
H.L. Goodall
&
Sandra Goodall

2. What is a Breakthrough Skill?
“…a communication skill, or skill set, that allows people to act purposefully and competently on what they know.”

3. Components of Business and Professional Communication
Early Models Assumed Top-Down Business Communication

4. Components of Business and Professional Communication
Early Models Assumed Top-Down Business Communication
Newer Models Include Other Elements

5. Components of Business and Professional Communication
Sender

6. Components of Business and Professional Communication
Sender
Receiver

7. Components of Business and Professional Communication
Sender
Receiver
Messages

8. Components of Business and Professional Communication
Sender
Receiver
Messages
Noise

9. Components of Business and Professional Communication
Sender
Receiver
Messages
Noise
Feedback

10. Components of Business and Professional Communication
Sender
Receiver
Messages
Noise
Feedback
Channels

11. Components of Business and Professional Communication
Context
Physical Situation
Physical Space
Organization of Workplace
Time and Timing
Cultural Context
Communication History
Microsoft Image

12. Components of Business and Professional Communication
Context - Example

13. Functions of Business and Professional Communication
Organizing Tasks and People
Creating Identities
Organizational Persona
Organizational Credibility
Organizational Savvy
Sense-Making and Interpretation
Microsoft Image

14. Conscious Communication in the Workplace
Step 1: Choosing a Communication Goal
Audience Needs and Expectations
Likely Communication Outcomes
Criteria for Measuring Success

15. Conscious Communication in the Workplace
Step 2: Creating Your Message
Develop a Purpose
Determine Talking Points
Develop Support for Points
Craft Introduction and Conclusion

16. Conscious Communication in the Workplace
Step 3: Coordinating with Others
Assemble Information
Communicate with Others
Respect Professional and Personal Boundaries
Adapt Message, Episode, or Event

17. Conscious Communication in the Workplace
Step 4: Delivering the Message
How Much Should I Practice?
How Can I Improve my Performance?
How Can I Maximize Feedback?

18. Principles of Conscious Communication
Conscious Communication is Mindful
Conscious Communication Displays Awareness of Communication Process
Conscious Communication Respects Diversity

19. Communicating in Professional Contexts
Skills, Ethics, and Technologies 2ed
H.L. Goodall
&
Sandra Goodall