1. Slide 1 © 2004 By Default! A Free sample background from www.awesomebackgrounds.com Interpersonal Communication Skills

2. Slide 2 © 2004 By Default! A Free sample background from www.awesomebackgrounds.com What is Interpersonal Communication? The process through which people create and manage their relationships, or exercising mutual responsibility in creating meaning.

3. Slide 3 © 2004 By Default! A Free sample background from www.awesomebackgrounds.com Organizational Context The organizational context of how interpersonal skills are used can be shown by the vast number of interpersonal interactions such as: Meetings Delegation Motivation Facilitation Coaching Problem Solving Selling Leading

4. Slide 4 © 2004 By Default! A Free sample background from www.awesomebackgrounds.com Interpersonal Skills  Man is a social animal  We must respect the views & sentiments of others.  When we want to differ their views, we must very politely give hints to them without hurting their feelings

5. Slide 5 © 2004 By Default! A Free sample background from www.awesomebackgrounds.com Interpersonal Skills listening questioning language & communication using feedback conflict handling

6. Slide 6 © 2004 By Default! A Free sample background from www.awesomebackgrounds.com ESSENTIAL INTERPERSONAL COMPETENCIES –Self awareness –Control –Motivation –Acknowledging the interests of others –Communication skills

7. Slide 7 © 2004 By Default! A Free sample background from www.awesomebackgrounds.com Team Work  People of either gender, different age groups, qualification, status & skills work as a team with a common objective of accomplishing the task  The success of any organization largely depends on the coordinated efforts of its employees

8. Slide 8 © 2004 By Default! A Free sample background from www.awesomebackgrounds.com Group Dynamics Team Roles Team Development Conflict & Resistance

9. Slide 9 © 2004 By Default! A Free sample background from www.awesomebackgrounds.com Assuming Team Roles Self- Oriented Team- Maintenance Task- Oriented Initiating and Coordinating Initiating and Coordinating Seeking Information Setting Procedures Encouraging Harmonizing Compromising Controlling and Diverting Controlling and Diverting Withdrawing Seeking Attention

10. Slide 10 © 2004 By Default! A Free sample background from www.awesomebackgrounds.com Effective Teams Have a clear objective Share a sense of purpose Communicate openly and honestly Reach decisions by consensus Think in creative ways Know how to resolve conflict

11. Slide 11 © 2004 By Default! A Free sample background from www.awesomebackgrounds.com Resolving Team Conflict Proaction Communication Openness Research Flexibility Fair Play Alliance

12. Slide 12 © 2004 By Default! A Free sample background from www.awesomebackgrounds.com Express Understanding Uncover Resistance Evaluate Objections Withhold Arguments Overcoming Resistance

13. Slide 13 © 2004 By Default! A Free sample background from www.awesomebackgrounds.com Understanding Two Questions? What do we know about our abilities? What do others know about our abilities? UnknownKnown * Based on the Johari Window of Interpersonal Development Known Self Others

14. Slide 14 © 2004 By Default! A Free sample background from www.awesomebackgrounds.com Using the Johari model, each person is represented by their own four-quadrant, or four-pane, window. Each of these contains and represents personal information -- feelings, motivation -- about the person, and shows whether the information is known or not known by themselves or other people.

15. Slide 15 © 2004 By Default! A Free sample background from www.awesomebackgrounds.com The Johari Window Model — Joseph Luft and Harry Ingham The Johari Window is a communication model that can be used to improve understanding between individuals in a group.

16. Slide 16 © 2004 By Default! A Free sample background from www.awesomebackgrounds.com

17. Slide 17 © 2004 By Default! A Free sample background from www.awesomebackgrounds.com The four quadrants are: Quadrant 1: Open Area What is known by the person about him/herself and is also known by others. Information about the person --behaviour, attitude, feelings, emotion, knowledge, experience, skills, views, etc Also known as open area, open self, free area, free self, or ‘the arena’ Encouraging the positive development of the 'open area' or 'open self' for everyone is a simple yet fundamental aspect of effective interpersonal communication.

18. Slide 18 © 2004 By Default! A Free sample background from www.awesomebackgrounds.com Quadrant 2: Blind Area, Blind self or Blind spot What is unknown by the person about him/herself but which others know. Simple information, or can involve deep issues (for example, feelings of inadequacy, incompetence, unworthiness, rejection) which are difficult for individuals to face directly, and yet can be seen by others. By seeking or soliciting feedback from others, the aim should be to reduce this area and thereby to increase the open area

19. Slide 19 © 2004 By Default! A Free sample background from www.awesomebackgrounds.com Quadrant 3: Hidden or Avoided Area What the person knows about him/herself that others do not. Includes sensitivities, fears, hidden agendas, manipulative intentions, secrets Also known as hidden self, avoided self or facade Relevant hidden information and feelings, etc, should be moved into the open area through the process of 'disclosure'.

20. Slide 20 © 2004 By Default! A Free sample background from www.awesomebackgrounds.com Quadrant 4: Unknown Area What is unknown by the person about him/herself and is also unknown by others. Can be feelings, behaviors, attitudes, capabilities, aptitudes, Also known as unknown self or area of unknown activity Self-discovery, observation by others, collective or mutual discovery or counseling can uncover unknown issues

21. Slide 21 © 2004 By Default! A Free sample background from www.awesomebackgrounds.com Aim is to increase the open area Feedback develops the open area by reducing the blind area. The open area can also be developed through the process of disclosure, which reduces the hidden area. The unknown area can be reduced in different ways: by others' observation (which increases the blind area); by self-discovery (which increases the hidden area), or by mutual enlightenment - typically via group experiences and discussion - which increases the open area as the unknown area reduces.

22. Slide 22 © 2004 By Default! A Free sample background from www.awesomebackgrounds.com Importance of Johari Window A team which understands itself - that is, each person having a strong mutual understanding with the team - is far more effective than a team which does not understand each other- that is, whose members have large hidden, blind, and/or unknown areas.

23. Slide 23 © 2004 By Default! A Free sample background from www.awesomebackgrounds.com Two key ideas behind the tool: Individuals can build trust between themselves by disclosing information about themselves. They can learn about themselves and come to terms with personal issues with the help of feedback from others.

24. Slide 24 © 2004 By Default! A Free sample background from www.awesomebackgrounds.com Key Points: In most cases, the aim in groups should be to develop the Open Area for every person. Working in this area with others usually allows for enhanced individual and team effectiveness and productivity. The Open Area is the ‘space’ where good communications and cooperation occur, free from confusion, conflict and misunderstanding. Self-disclosure is the process by which people expand the Open Area vertically. Feedback is the process by which people expand this area horizontally. By encouraging healthy self-disclosure and sensitive feedback, you can build a stronger and more effective team.

25. Slide 25 © 2004 By Default! A Free sample background from www.awesomebackgrounds.com Effective interpersonal communication can be achieved by : Treating each other with respect Not interrupting one another Not volunteering others Speaking only for ourselves Speaking but not too often or for too long Challenging the behavior not the person Respecting confidentiality Accepting mistakes