1. Employee engagement Prepared by Agency Human Resource Services Department of Human Resource Management Commonwealth of Virginia June 2010

2. 2 Employee engagement what is it? The extent to which employees are emotionally and rationally involved, motivated by, and committed to their work and organization. High engagement levels positively affect performance, productivity, and retention. Involvement Motivation Commitment PERFORMANCE PRODUCTIVITY RETENTION

3. 3 EMPLOYEE ENGAGEMENT WHY IS IT IMPORTANT? According to business research, employee engagement has been correlated with retention, customer service, performance, productivity, and financial performance. Life Insurance Industry Studies (Watson Wyatt) Positive correlations with Morale, Retention, and Financial Performance High commitment organizations out-performed low commitment organizations by 47% (2000 study) and 200% (2002 study). Hay Group Increased productivity in high engagement organizations (up to 43% more productive). Gallup Engaged organizations have 2.6x earnings-per-share growth rate. Only 29% are engaged in their jobs; 54% are not engaged. Sources: http://en.wikipedia.org/wiki/Employee_engagement; http://www.gallup.com/consulting/52/Employee-Engagement.aspxhttp://en.wikipedia.org/wiki/Employee_engagementhttp://www.gallup.com/consulting/52/Employee-Engagement.aspx

4. 4 How does an organization know how engaged employees are? Key measures of engagement include: –Engagement survey scores – some organizations “purchase” survey tools from professional, consulting organizations (e.g., Gallup and Corporate Leadership Council) and others develop their own tools. The keys to effective engagement surveys are to keep the survey relatively short and meaningful, to plan to actually do something with the results, and to re-measure these meaningful questions regularly. –Retention/Turnover – organizations with high engagement often have high retention/low turnover. –Employee productivity measures –Financial measures What does employee engagement look like? Tools Sample Engagement Survey Questions Example of Retention Focus Groups Sample Exit Interview Questions

5. 5 MGM Grand Article: http://www.businessweek.com/managing/content/jan2009/ca20090116_444 132.htm http://www.businessweek.com/managing/content/jan2009/ca20090116_444 132.htm Gallup Article – Campbell Soup: http://gmj.gallup.com/content/126278/Campbell- Soup.aspx?utm_source=email&utm_medium=10MAR- B&utm_content=morelink&utm_campaign=newsletter#1 http://gmj.gallup.com/content/126278/Campbell- Soup.aspx?utm_source=email&utm_medium=10MAR- B&utm_content=morelink&utm_campaign=newsletter#1 Gallup Article: http://gmj.gallup.com/content/102496/where-employee- engagement-happens.aspx http://gmj.gallup.com/content/102496/where-employee- engagement-happens.aspx Additional information and real-world examples