1. Getting the job you want The Interview

2. These things actually happened A woman brought her large dog to the interview A man interrupted the interview to phone his therapist for advice on how to answer one of the questions A man pulled out a camera and took a picture of the interviewer. Said he collected photos of everyone who interviewed him

3. Objectives Impress upon you the importance of preparation and practice Give you some important information and suggest some strategies to give you an edge Identify resources for you to use

4. Resume sume Resum Resume 100+ Resumes Maybe 5 people interviewed The Job Offer When you reach the interview stage of your job search, you are one step away from a job offer. People usually underestimate how much preparation and practice it takes to have a really great interview.

5. They are interested in 2 things √ Can and will you do the job (do you have the required experience and competencies) √ Will you fit in

6. The key principle As soon as they are convinced that you can do the job, the degree to which the interviewer feels comfortable with you is probably the single most important determinant of your acceptability as a candidate.

7. Six ways to make people like you Become genuinely interested Smile Remember that a person’s name is to that person the sweetest and most important sound in any language Be a good listener; encourage others to talk about themselves Talk in terms of the other person’s interests Make the other person feel important—do it sincerely

8. There may be more than one round of interviews. The first interview could be a phone interview intended to narrow the field of candidates.

9. Research The industry The company The job Inventory your own talents, skills, and accomplishments

10. Sources of information for the industry and company On-line data bases through our library website The organization’s own literature and website

11. Know the job …a specific skill necessary to do a job What’s a competency?

12. Examples of competencies Initiative Customer Service Impact and Influence Integrity Communication Analytical Thinking

13. The ten most standard competencies (macro skills) used by organizations 1. Achievement/Results Orientation 2. Initiative 3. Impact and Influence 4. Customer Service Orientation 5. Interpersonal Understanding 6. Organizational Awareness 7. Analytical Thinking 8. Conceptual Thinking 9. Information Seeking 10. Integrity

14. Determine the competencies Carefully review the job description Read other companies job descriptions for the same position Google: position name competencies (project manager competencies) www.google.com

15. Interview people who are already doing this job How did they get into this work? What do they like best? What do they like least? What are the key tasks/responsibilities? What are the key skills (competencies) needed to be successful? What were their interviews like? Can they recommend someone else with whom you could speak?

16. Think out of the box Not just jobs Class projects Co-curricular leadership roles Volunteer experiences Personal life experiences

17. Competency Worksheet Competency 1. Customer Service 2. Initiative 3. Communication 4. Problem Solving Proof On this side, you should come up with as many examples and situations where you demonstrated each of the competencies you have determined are essential to doing the job well

18. Develop your talking points What they’re looking for: ● 3 years management/supervisory experience ● Experience working in non-profit organizations ● Proven ability to fund raise ● Involvement with the Austin community What you bring: ●

19. Questions ??? The most important ones are the ones you ask them. www.glassdoor.com www.youtube.com <career change job interview questions>

20. Why is a manhole cover round?

21. Behavioral questions: the cornerstone of competency based interviewing These are questions designed to draw out how you are likely to respond to situations once you are on the job, i.e. do you have the requisite competency “Tell me about a time when…”; “What would you do if…”

22. Successful Behavioral Answer= STAR S/T- Situation and/or Task (paint a picture for the interviewer) A- Action (what did you actually do) R- Result (what was the outcome of your actions) ► Tell me about a time when you demonstrated superior customer service skills? ► Can you give me an example of your problem solving skills?

23. Here’s an example… Interviewer: Can you tell me about a time when you exhibited superior customer service skills? You: I can remember a time when I was working in a restaurant and when I came to work, I realized that our heater had gone out during the night. I called the repair people and provided all of the customers free hot drinks until we had the repairs made. I received a letter of commendation from the owner of the restaurant. He mentioned that some of the customers had told him what action I had taken.

24. Possible topics Teamwork Strengths Weaknesses Career Goals Salary Stress Anger Leadership Ethics Project Management Creativity Specific skills

25. Develop your success stories focusing on what they’re looking for

26. Your goal: to try to take charge of the interview ** If you are being interviewed by an individual who is well trained in competency based interviewing, you may not be able to do this. In that event, just focus on answering the questions

27. Ask open ended questions On what basis will you be making your decision? Could you talk a little bit about what it will take to be successful in this position? What are the key responsibilities of this position? What’s the most important things I can do in the first 90 days? What do you enjoy most about working here?

28. Asking questions does 3 things: Demonstrates your interest Helps create a bond with the interviewer Dissipates your anxiety; you feel more “in control”

29. Tack your first question on to the end of your first answer. A suggestion

30. The first question Tell me about yourself? Remember: They don’t want your life story. Prepare a tight, well-rehearsed two minute commercial about why you are the right person for the job. Your response to this first question will set the tone for the entire interview. Finish your response with a question for them http://www.youtube.com/watch?v=2318JxxN-tI&feature=related http://www.youtube.com/watch?v=-ezFNrWMTlc&feature=related

31. Developing your 90 second-two minute pitch What is the most important thing you want them to know about you? What is the second most important thing I want them to know about me? What are the key selling points/accomplishments that prove the first two statements? What separates you from the competition? What are some other selling points? What objections might they have and how are you going to overcome them?

32. Try this Them: Tell me about yourself You: Answer and pause at the end and ask, “From your experience, what are the two or three most important things you’re looking for in the ideal candidate” Them: Someone with A, B, and C You: “Interesting. Those are all areas I regard as strengths. Could I take a minute or two and tell you about myself in regard to those things?”

33. A Portfolio ? A kind of show and tell about the things you’ve done relevant to the position: certificates, samples of your writing, brochures you developed, formal letters of commendation, notes thanking you for something you did, etc… Done in a quality manner Use it during the interview and/or leave it behind when you leave Reduces your nervousness

34. Possible portfolio items List of patents Writing samples List of publications Hierarchical charts Training certificates MS Project spreadsheets Letters of recommendation Detailed project descriptions Performance appraisal excerpts Examples of best work performed Graphs or charts documenting success Awards and certificates of achievement Commendations by customers or direct reports

35. Some questions NOT to ask Now what is it that your company does? What are your psychiatric benefits? What do you consider as excessive absences?

36. The salary question

37. Not good negotiating ploys (actually used) “I’ve been trying to earn six figures all my life.” “I need to pay for my child’s private schooling.” “My wife is now earning more than me.”

38. Do your homework (Rule #1) Know what is fair and reasonable for someone with your background, experience, and education. Know what your minimum is, i.e. what’s the least you’ll accept. www.salary.com www.payscale.com

39. Know your own value (Rule #2) Be sure you can articulate why they should pay you more Can you provide quantified reasons why you’re worth more than they are offering?

40. Postpone the discussion (Rule #3) Postpone any discussion of salary until you have an offer. If they ask you “What kind of salary are you looking for?”, stall them: “Salary is important to me, but not the most important thing. If we both think that this job is a good fit, I’m sure salary won’t be an issue. Could we talk a little more about my qualifications and then come back to the salary question?”

41. If they press you Smile, and say something like: “I would like to know a little bit more about the position and the responsibilities in order to give you an honest answer. May I ask you how you would define ‘success’ for this position?”

42. If they still insist Simply say, “ I’m only looking for something that is ‘competitive’ for someone with my background and experience. Have you established a range for this position?” Of course they have, and they will probably tell you what it is

43. And then… If the amount is in your range, take the top of their range and make it the bottom of your range and say, “That’s very close to what I was looking for. I was looking for something in the $40-45,000 dollar range.” OR If the amount is in your range, look them in the eye and repeat the top of the range and then shut up. Don’t say a word. Silence is one of the most powerful negotiating tactics.

44. Another one of their tricks Sometimes the interviewer will ask you what your current salary is. Say something like: “I’m currently making in the mid thirties, but I’m really looking for something that is more challenging with more responsibilities. That’s what attracted me to this position. I feel that I’m more than ready for a job like this and know I can make a difference. Have you established a range for this position?”

45. Or “ My past position is very different from this one in so many ways. It would be like apples to oranges. I’m attracted to this position because it has so many more challenges and responsibilities. Have you established a range for this position?”

46. If you are still far apart, try to change the job description and identify new responsibilities that would justify a higher salary.

47. Other possible compensation Relocation expenses Tuition reimbursement Additional vacation or personal time Bonuses Memberships Severance package Insurance

48. Remember Keep all of these discussions cordial-- not adversarial They want you; at this stage, they don’t want their second choice or have to re-open the search Bulls win Bears win Pigs lose

49. Here’s something to try If you are convinced that they really can’t go any higher on the starting salary and you really want the job, say something like: “I really want this position and I know that you will be more than satisfied with my performance. The only thing that causes me any hesitation in accepting is that I was looking for slightly more in a starting salary. Could we agree on a set of goals to be accomplished in the first six months, and if they are reached, my salary would be raised to $XXXXX?”

50. Tips In the end, What you want should be reasonable and based on your research Try to fill the gap between their offer and the number you want Talk about differences in terms of monthly salary Think about compensation in broader terms than just starting salary

51. Resources www.quintcareers.com/salary_negotiation_tutorial.html www.careergames.com Interviewing and Salary Negotiation by Kate Wendleton How To Make a $1000 a Minute by Jack Chapman http://www.youtube.com/results?search_query=salary+ negotiations&search_type

52. The most important question to ask… Do I have the job?

53. Not quite that bluntly, though Say something like: “I’ll be looking forward to your decision, and, hopefully seeing you again” OR “I would love to be part of your team. When should I hear from you?” OR “I’m excited about the possibility of working for you, and I know I can make a difference. Are you at a point yet where you could offer me the job?

54. The Assessment Center Interview The Center is a process, not a place It’s a type of interview that really tries to see how you would actually perform in typical situations that would come up in the role for which you are applying Much more stressful; hard to prepare for Panel of experts evaluating your performance Increasingly being used for positions such as Department Head, Manager, or Director; rarely, if ever, used for entry level positions You’ll know in advance that this is the type of interview that will be used

55. Here’s what a day might look like: 9:00am-9:15am Orientation 9:15am-10:15am In-box exercise 10:15am-11:15am Presentation; questions and answer 11:15am-11:30am Break 11:30am-12:15pm Psychological testing 12:15pm-1:30pm Lunch with group 1:30pm-1:45pm Given scenario description 1:45pm-2:30pm Role playing situation; other participants know their role 2:30PM-3:30PM Questions and answers with panel 3:30pm Wrap-up 4:00pm THE END

56. So what do you do? First, don’t be applying for jobs that you have no business applying for Be sure you’ve done your research on the organization and the position Apply some of the principles we covered today, especially during the question and answer portion of your interview Always be asking yourself “what are they looking for?” Do a google search using The Perfect Interview by John Drake, pp154-156

57. Three things that will kill you A limp handshake No eye contact Arriving late

58. Check this fact out The last person interviewed gets the job 58% of the time The first person, 14% of the time

59. Other important things to know The more you get the interviewer talking, the greater your chances of getting the job Non-smokers get the offer 94% of the time First impressions are critical. The first 20 seconds can’t get you the job, but it can get you eliminated from further consideration

60. More tips You need a confident walk, a firm handshake, eye contact, and a smile Be personable, enthusiastic, and friendly Try to “mirror” the interviewer “Speed read” the individual: www.personalitytype.com Be nice to the secretary and all other staff you meet Dress neatly and in conservative business attire; arrive 5-10 minutes ahead of time Be sure you know how to get there, parking conditions, location of the office, etc…

61. Other tips Avoid one word answers. Anticipate reasons why they might feel that you’re not the exact person they want ; be prepared to tell them something that overcomes their reservations. What about illegal questions? Have questions to ask them-go to google.com and use as the keyword.

62. One more tip Be sure to write a thank you note. You not only want to thank them for the interview, but also want to restate the case for why you’re the right person. You have the additional knowledge you gained through the interview. Put it to work.

63. Last tip Practice

64. Resources Competency Based Interviews by Robin Kessler Interviewing and Salary Negotiations by Kate Wendleton Knock ‘Em Dead by Martin Yate 101 Dynamite Questions to Ask at Your Job Interview by Richard Fein Hiring The Best by Martin Yate The Perfect Interview by John Drake www.job-interview.net/ www.careergames.com www.vault.com http://ahrma.jobing.com/

65. So it won’t fall in. So, why is a manhole cover round?