2 Key Skills on Resume Recommended to have: 2-3 soft skills bullets related to job posting3-5 technical skills bullets related to the posting1-2 education bullets related to job postingNOTE: ALL must be provable through the examples used in your resume!
3 Interview EtiquetteWhat did you learn from your panel interviews in Technical Reporting about interview etiquette?With a partner, take a few minutes and jot down 5 things you learned about interviews.
4 InterviewsAfter 7 seconds: assess professionalism (clean, tidy, appropriate clothing)After 3 minutes: look for strong interpersonal skills – confident, friendly handshake, smile, comfortable eye contact, personalized greeting to interviewersAfter 15 minutes – energy level and enthusiasm (voice, attentiveness, posture, self-confidence, body language, facial expressions, body language)
5 InterviewsRemember, after 5+ minutes, most interviewers have made a decision – positive or negativeOnce the impression is negative, it is very difficult to get them to change
6 Two common methods for answering interview questions: For all hypothetical and situational questionsFor all behavioural questions
7 S.T.A.R. S – Situation: T - Task: A - Action: Explain the situation involving the action you tookCircumstances surrounding: time, place, who, whyT - Task:What task did you have to manage, problem to solve, emergency to handle?Who else was involved?A - Action:What action did you take?R – Results, benefits, reflection, learning that took place after
8 S.T.A.R.R - Results:What were the results of your action?Did anyone benefit?Who was affected?What benefit was there to your job, your life?What did you learn from the experience?Relate this back to your potential employer’s job offeringNote: This is the part everyone forgets, yet it is considered the most important piece!
9 S.T.A.R. Technique - example Question: Give us an example of a time when you had to lead a team project.Answer:S. (Situation) Yes, for example, at college last semester, I was on a team of four in our Communications and our Ecology courses to complete a case study project.
10 S.T.A.R. Technique - Example T (Task): The project involved both a researched and written report, but also a team presentation. The team started out well… but then one of our members got ill and could not complete his parts of the project. This happened late in the game, and we had to scramble to complete on time.A (Action): I had been a sports team captain in high school, where I loved the challenge and responsibility of leadership. So I had volunteered to lead the team. When we got word of the illness, I called the team together and …
11 S.T.A.R. Technique - Example R (Result): Although it meant more work for the remaining members of the team, I managed to direct the work so that both the report and the presentation were completed on time. Our professor commended our work, especially as three people had not only completed the work of four, but we had surpassed her expectations of the team. The team members said they had enjoyed working with me as their leader.I learned that I have not only the interest, but the capability to be an effective leader. I can bring that interest and that skill to your company.
12 W5 technique Answers should take approximately 90 seconds This is the average attention span70 seconds to state skill/ knowledge/ ability, and give an example of it by explaining:What, Who, Where , When, Why and How20 seconds to restate skill and outline benefits transferable to the interviewer’s organization
13 W5 techniqueFor example: “What experience do you have organizing projects?”Determine what skill is being evaluated (organizational skills)Statement: “I have developed excellent organizational skills by working on two major projects. The one I will tell you about ended six months ago.”
14 W5 technique Every statement you make must be true Example you choose should be one that required similar competency to typical project your potential employer would have you completeDon’t have a similar one?–choose an experience from academic, extracurricular, or volunteer activities
15 W5 technique Describe the what, who, when, where, why and how Talk about the successful outcome or what you learned from the experienceChoose words that will help the employer visualize you in the experienceE.g. “It was five minutes before closing and the power went out…”
16 W5 TechniqueWhenever possible, include positive feedback from supervisors, colleagues, professors, and others to reinforce your accomplishmentHumour can also be an effective tool if used appropriately –Helps interviewer remember you
17 W5 Technique Next step is one most people forget! Tell interviewer what specific benefits or competitive advantage you can bring to the position because of the experience you have just described (i.e. relate to job you seek)E.g. “As part of your team being formed, I would be able to coordinate…”Interview Techniques - STAR Method - YouTube
18 S.T.A.R. AND W5: Always refer back to the requirements of the position Make a list of your “stories” that illustrate those skills or qualitiesThen you have them at your fingertips at an interviewTry to have a repertoire of 8-10 “stories” at minimum