1. Using Technology for Communication and Training Training and Development Presenter’s Name Date

2. Learning Objectives By the end of this module, students will know how to: Analyze the benefits of membership to specific professional organizations. Synthesize journal articles on current topics. Generate a list of journals that will assist in staying current in learning and communication technology. Investigate a specific technology and evaluate the pros and cons of adoption. Develop a personal plan to stay up-to-date on HRD technology. © SHRM 2008 2

3. 3 The Effect of Technology According to a 2007 American Society of Training and Development (ASTD) State of the Industry report: The use of technology-based training increased to 30.28 percent in 2006, up from 11.47 percent in 2001. > Nearly 40 percent of Bench Marking Forum (BMF) organizations said they used technology-based training. > Nearly 36 percent of the BEST (determined by enterprise-wide success as a result of employee learning and development) organizations said they used technology-based training. > The average direct expenditure for training, per employee, was $1,040, or 2.33 percent of payroll. The second most covered training content was IT and systems skills.

4. ASTD: Best Technology Performance Initiatives Technology is being used in organizations to: Create communities of practice and facilitate collaboration. Develop knowledge management systems. Develop online documentation systems. Provide easy access to standards and manuals. Reduce training costs. © SHRM 2008 4

5. Staying Up-to-Date Staying up-to-date with instructional and communication technology is important. Technology reduces the cost of training and/or the cost and time required to travel to training events. Distributed training provides professional development for all employees, thereby supporting commitment to employee growth. It can also shorten the time required to bring a new employee up to speed in an organization. Technology such as training via simulation reduces wear and tear on equipment and improves time to efficiency. The use of technology for instruction and communication can increase an organization’s ability to share information quickly and efficiently, and to stay current in their particular field. Technology allows for rapid content development and easy updating. User-generated documents allow subject matter experts (SMEs) to develop content that is more exact and designed from experience. © SHRM 2008 5

6. Staying Up-to-Date: Professional Organizations Can Help American Society of Training and Development (ASTD); http://www.astd.org. Society for Human Resource Management (SHRM); http://www.shrm.org. Association of Educational Communications and Technology (AECT); http://www.aect.org. International Society for Technology in Education (ISTE); http://www.iste.org. © SHRM 2008 6

7. Staying Up-to-Date American Association for Adult and Continuing Education (AAACE); http://www.aaace.org. EDUCAUSE: Transforming Education Through Information Technologies; http://www.educause.edu. Association for the Advancement of Computing in Education; http://www.aace.org. © SHRM 2008 7

8. Activity In small groups of two to three students, discuss the information you found about the organizations you researched. Be prepared to report on some of the key points you discovered about the organizations. Key point areas might include: Regional and annual conferences, if any. Discussion groups/forums and their topics. Publications and journals. Webinars and training sessions offered. Cost to join. How long the organization has existed (stability). © SHRM 2008 8

9. How to Stay Up-to-Date: Read! R efereed or research journals: TechTrends (AECT). Journal of eLearning. Educational Technology, Research and Development (AECT). American Journal of Distance Education. EDUCAUSE Review (EDUCAUSE). Training and Development (ASTD). Free Journals: Technology and Learning. T.H.E., Technology in Higher Education. Campus Technology. eLearn. © SHRM 2008 9

10. Articles In your small groups, discuss the articles you chose to read. 1.Look for common themes. 2.Discuss the primary message in each article. 3.Discuss how the information in the article pertains (or might pertain) to your personal or work environment. 4.Explore ideas for implementation. 5.Would you recommend the journal? 6.Be prepared to share key points. © SHRM 2008 10

11. Why Is It Important to Stay Up-to-Date? Reflection Outline an action plan you can use stay current on the latest technology. Include: > Organizations to investigate. > Journals to read. > Workshops/trainings to attend. > Topics to learn more about. Keep this action plan for your own professional development. © SHRM 2008 11

12. Instructional and Communication Technology Two-way communication on the Internet, also known as Web 2.0, has increased the number of options we have for communication and delivery of instruction. There are two ways of communication: synchronous and asynchronous. Communication that is immediate is synchronous. Communication that is delayed (such as email) is asynchronous. What kinds of technology do you commonly use for communication? What kinds of technology do you commonly use for learning? © SHRM 2008 12

13. Synchronous vs. Asynchronous Synchronous: Occurs at the same time and allows for immediate communication. Asynchronous: Occurs at different times and allows for time to think, reflect, and gain additional information before responding. © SHRM 2008 13

14. Synchronous Communication Interactive Video: Live two-way audio and video. Runs on the Internet. Point-to-point or multi-point (Polycom). Requires camera, microphone and high-speed Internet. Allows for up to 30 simultaneous connections. http://www.polycom.com/usa/en/home/index.htmlhttp://www.polycom.com/usa/en/home/index.html Voice Over IP (VOIP): Internet telephone. Requires installation (free) and headset. A camera is optional. Allows for up to 10 simultaneous video; unlimited audio only. Skype is an example: http://www.skype.com http://www.skype.com © SHRM 2008 14

15. Asynchronous Communication Podcasts: One-way communication to disperse information, recorded audio and/or video. Information is stored on a streaming server (I-tunes) and is downloadable for later use. Requires a handheld or computer, speakers or headphones. Anyone with the link can view. Examples are viewable at http://podcast.com. Blogs: Two-way communication which allows for sharing of text, digital images or video. Requires a computer and speakers if audio is used. Can be closed or open to public. Examples viewable at http://blogger.com. © SHRM 2008 15

16. Asynchronous Communication Wikis: Wikis can be used as knowledge management tools. They can store definitions, documents, training videos, company policies, and more. > Google Docs: http://docs.google.com > Wikipedia: http://en.wikipedia.org/wiki/main_page > Pmwiki (download and host): http://www.pmwiki.org > Web-based wiki services: Pbwiki: http://www.pbwiki.com > Social text: http://www.socialtext.com; http://www.atlassian.com © SHRM 2008 16

17. Both Webinars: Provide one-way video and two-way audio. These are typically viewed live but can be saved and streamed for one-way delivery of information. Examples related to classroom technology are viewable at http://www.campustechnology.com/mcv/resources/webinars/ Learning Management Systems: Typically provide many services; asynchronous includes discussion (similar to a blog), email. Content areas include text, audio, video, etc. Blackboard: http://www.blackboard.com. Open Source: http://opensource.org. © SHRM 2008 17

18. Other Technology Capture tools: > Capture live instruction for later distribution, either streaming or in a package. Adobe’s Captivate: http://www.adobe.com/products Camtasia: http://www.techsmith.com/camtasia.asp Aggregators: > These are management tools with which the user sets parameters and the aggregator will pull together information from multiple sources to one location for reading. http://www.newsonfeeds.com/faq/aggregators © SHRM 2008 18

19. Other Technology Social bookmarking: Users save links to web pages that they want to remember and/or share. These bookmarks can be saved privately, shared with specified people or groups, shared inside intranets, or another combination of public and private domain. Examples: http://docs.google.com, http://www.popfly.com. Second Life: A virtual world where individuals create their own avatar and can then travel around in the world communicating with others who are present. Example: http://secondlife.com. © SHRM 2008 19

20. Advantages of Using Technology for Communication and Training Advantages: 1. Most technology allows for direct sharing of information. 2. Many technologies provide a permanent or storable record of information shared. 3. Information can be retrieved and reviewed again. 4. It can increase communication and productivity. 5. It can reduce training costs. © SHRM 2008 20

21. Disadvantages of Using Technology for Communication and Training Disadvantages: 1. Indirect communication can result in misunderstanding. 2. Challenges for synchronous communication includes reaching people in different time zones. 3. Technology and support costs can be significant depending on the skills of the individuals who will be participating. 4. Copyright questions can arise as to who owns the materials you create, and permission to use other’s work. 5. Technology problems can interrupt communication. © SHRM 2008 21

22. Companies and Products Let’s brainstorm companies and products available. If you were to evaluate a technology, what information would you need to research? © SHRM 2008 22

23. Activity Select a company or product. Research the following information and summarize it in a one- page, double-sided report. Be prepared to share during the next class session. Company or product Description; common uses Contact information Cost Limitations on participation Support provided Advantages and disadvantages © SHRM 2008 23